DelOro Casino - opšta diskusija (strana 27)

From what I've seen of your past posts, you're just frustrated and resentful that you've lost a lot of money and you're blaming the casino. I'm a gambler too and I understand that, but blaming the casino is too childish. Man up and take responsibility for your actions.

I've won a lot in this casino and they've been very good to me, but of course I've always followed the rules and taken care of my account, all my withdrawals have been instant in this casino. It's hard to find a casino that pays out instantly like them.

Pelo que vi dos seus post passados , você só á frustrado e ressentido que perdeu um bom dinheiro e ta culpando o casino . Eu sou um jogador também e entendo isso , mas culpar o casino já é infantilidade de mais . Vire homem e assuma a responsabilidades dos seu atos.

Eu Já ganhei muito nesse casino e eles foram muito bons para mim , mas claro sempre segui as regras e sempre cuidei da minha conta , todos meus saque foram instantâneos nesse casino . Diificil encontrar casino que paga instantaneamente como eles.

Gersin

What was the highest amount you won?

Rules ? Have you looked at the rules? Take a look at all the languages and see if everything is the same 😉

I used to play a long time ago too, but if you win a big amount be prepared 😉.

Go back a few pages in this thread and look at other comments from other members.

Cheers, and BE CAREFUL!

Gersin

Qual foi o valor mais alto que ganhaste ?

Regras ? Já foste ver as regras ? Dá uma vista de olhos em todos os idiomas e verifica se é tudo igual 😉

Eu também jogava ha muito tempo, mas se ganhas uma grande quantia prepara-te 😉.

Anda umas páginas atrás neste tópico e vê outros comentários de outros membros.

Um abraço , e têm CUIDADO !

I've won well over 50k here, but of course I haven't cashed it all out because I've played a good portion of my wins as I always do

Ja ganhei bem mais de 50k aqui , mas claro não saquei tudo pois joguei uma boa parte das minha vitórias como sempre faço

All in one move or is that the total winnings?

As I said Gersin, you don't know me from anywhere, but be careful, I know what I'm saying, I have a lot of information and concrete proof!

So if you win more than 10k in one play be careful 😉

Tudo em uma jogada ou isso é o total dos ganhos ?

Como te disse Gersin não me conheces de lado nenhum, mas têm cuidado eu sei o que digo tenho muita informação e provas concretas !

Por isso se ganhares numa jogada mais de 10k cuidado 😉

May i ask how long did u wait for verification, they had curacao license 2 years ago so u were prolly quick but now they have anjouan and im waiting for 3 days already 😊

First :

I didn't offend you, so I ask you not to.

Secondly:

I'm not going to make this conversation any longer, it's not worth it!

You have your opinion and I respect it! 😉

Regards

Primeiro :

Não te ofendi, por isso peço que não o faças.

Segundo:

Não vou mais alongar a conversa, que não vale a pena !

Tens a tua opinião e eu respeito! 😉

Cumprimentos

I believe you too, I’ll explain why.

I previously played at Heats Casino, a partner casino, and when I clarified everything with them before making a deposit, they, like you, advised me to use a VPN for the game. I have photos and videos of correspondence, and I provided this to Guru Casino as proof.

+ They are clearly trying to force it on me that Ukraine is not accessible for using this casino, well, it’s empty talk.

I have played in over 110-120 different casinos and have seen everything.

I clearly know and understand that if the Terms and Conditions do not state that Ukraine is on the list of prohibited countries that they have, then it is a lie!!!!!!

+ Why do I write to Heats Casino and they answer me that yes, you can play and we have players from Ukraine.

Another moment from my practice.

If a casino changes its rules for a specific country, it will immediately display a notification stating that playing in your region is prohibited.

It is also important to understand that when I registered in my profile, I entered my information that I am from Ukraine.

Also, when selecting a phone number, the country code there was Ukraine, which emphasizes that it is not prohibited + I still receive notifications from their mailing list asking me to top up my account, they offer some kind of promotions.

Я вам так же верю, поясню почему.

Ранее я играл на Heats casino, это казино партнёрское им и когда я у них всё уточнял до совершенного депозита, они мне так же как и вам, советовали для игры применять VPN я фото и видео с перепиской имею, и это предоставлял в казино Guru как в подтверждение.

+ Мне чётко пытаются навязать мол что Украина не доступная для использования данного казино, ну пустой розговор.

Я играл свыше чем 110-120 различных казино навидался всякого.

Чётко знаю и понимаю, если в Правилах условиях и положениях не прописано что Украина входит в список запрещенных которые прописаны у них то значить это Ложь!!!!!!

+ Почему я пишу в казино Heats и мне отвечают что да вы можите играть и у нас есть Игроки из Украины.

Ещё такой момент из моей практики.

Если казино меняет правила для определенной страны, то в этом случае там сразу выбивает уведомление о том что с вашего региона играть запрещено.

Так же не мало важно понимать, что при регистрации в профиле я ввел свои данные что я из Украины.

Так же при выборе номера тел код страны там была Украина, что подчёркывают то что она не запрещена + я досе получаю уведомления от их рассылки что бы я пополнил счёт, предлогают какие то акции.

I also corresponded with this person, in my opinion, she is not a very adequate employee, she wrote such nonsense.

Я тоже с этой персоной вёл переписку, на мой взгляд это не совсем адекватный сотрудник, она такую чушь писала.

Romi, as far as I understand, my complaint has already been published by your team.

So I don’t see any letters from Veronica, let them send the request again.

Romi на сколько я понимаю, то моя жалоба уже опубликована вашей командой.

Так я не вижу писем от Вероники, пусть запрос еще раз отправят.

The Guru team would like to point out that as of December 19, 2025, the DelOro casino account has been blocked.

I just contacted the chat with this question and received a response👇👇

Unfortunately, we are unable to restore your account at this time. However, you can contact our team at Support@delorocasino.com to request a refund of your deposit.

I would like to point out that I asked them not to rush me into returning my funds in the amount of the deposit.

Команда Guru хочу отметить что на 19.12.2025 аккаунт в DelOro casino заблокирован.

Я сейчас обращался в чат с этим вот вопросом, поступил ответ👇👇

К сожалению, в данный момент мы не можем восстановить ваш аккаунт. Но вы можете связаться с нашей командой по адресу Support@delorocasino.com, чтобы запросить возврат депозита.

Я хочу отметить то, что я просил их не торопить меня с возвратом моих средств в размере депозита.

You need to reply to your complaint in the complaints thread from your account, actually. I already sent you the link.

Good morning,

In my case it was different, I did not use VPN to play, the only times I used VPN was when they offered bonuses on specific games that were not available in my country - Portugal.

My case was very different and you can see from the posts I've published before, I respect everyone's opinion and I've never been rude to anyone here.

Now it's happened to me, and it could happen to many more people, so be careful.

As I said, my case has been handed over to the competent authorities, now I just have to wait.

Best regards.

Bom dia,

No meu caso foi diferente, eu não usei VPN para jogar, as únicas vezes que usava VPN era quando eles ofereciam bônus em jogos específicos e que não estavam disponíveis no meu País - Portugal.

O meu caso foi muito diferente e podes ver pelos posts que publiquei anteriormente, respeito a opinião de todos e nunca fui mal educado com ninguém aqui.

Agora aconteceu comigo, e poderá acontecer a muitas mais pessoas por isso cuidado.

Como disse o meu caso está entregue às entidades competentes , agora resta me aguardar.

Cumprimentos.

Hi, today I wrote to them again from a different device, posing as a new user, and now there is much more serious evidence that this is a FRAUDULENT club disguised as an online casino.

I wrote to them and they took the bait, well, there's a twist at the end😂😂 I told them who I was and they were like, well, yeah, we checked again with another team and no, it's not possible😂😂 and I'm writing to them too late!!! They checked three times.

Привет, сегодня я с другого устройства написал им еще раз, под видом нового пользователя, ну вот теперь есть куда более серьёзные подтверждения факта то что это МОШЕННИЧЕСКИЙ клуб который замаскировался под онлайн казино.

Я им написал и они клюнули, ну в конце там развязка😂😂 я им написал кто я и они такие сразу ну да мы еще раз с другой мол командой перепроверили и да нельзя😂😂 а я им пишу поздно!!! Они три раза перепроверили.

Forget it, there's no point in sending these publications.

This casino is protected!

It's sad but true.

Esquece não vai adiantar mandar essas publicações.

Este casino é protegidos !

Infelizmente é triste mas é a realidade.

Hi 🙋‍♀️

I'm trying to verify my account at this casino. Support told me that verification is done via a ticket system and that I'd get through faster if I played more – I find that very questionable.

The stated 48 hours have passed, but so far no one has looked at my documents. I've read reviews and posts here, but I still can't make sense of this casino.

Has anyone been verified and able to withdraw their funds? How long did it take?

I don't want to gamble with the money anymore and I'm annoyed that I gambled at all. I usually only try out new games occasionally 🙈, but this time the whole thing is worrying me.

PS: Best regards to the Casino Guru team, especially Jaro 🍀. Your Casino Guru seal is on the casino website – please tell me it's genuine.

PS: I'll keep you updated ✌🏻

Hi 🙋‍♀️

ich versuche mich bei diesem Casino zu verifizieren. Vom Support wurde mir gesagt, dass die Verifizierung über ein Ticket-System läuft und dass ich schneller dran käme, wenn ich mehr spielen würde – das finde ich sehr fragwürdig.

Die angegebenen 48 Stunden sind vorbei, bisher hat sich aber niemand meine Unterlagen angesehen. Ich habe mir Bewertungen und Beiträge hier durchgelesen, werde aus dem Casino jedoch nicht schlau.

Wurde hier schon jemand verifiziert und konnte auszahlen? Wie lange hat es gedauert?

Ich möchte mit dem Geld nicht weiter spielen und ärgere mich, dass ich überhaupt gespielt habe. Normalerweise teste ich nur gelegentlich neue Spiele 🙈, aber diesmal macht mir das Ganze eher Sorgen.

PS: Liebe Grüße an das Casino-Guru-Team, besonders an Jaro 🍀. Auf der Casinoseite ist euer Casino-Guru-Siegel – bitte sagt mir, dass das echt ist.

Ps : Ich halte euch auf den laufenden ✌🏻

Hi, this is just a fraudulent casino that does not want to pay out funds at any cost, they will invent anything, accuse you of something, so as not to give out winnings.

I am trying to get to the truth, I have all the evidence that in my situation there is nothing that would prevent me from receiving funds.

Привет, та это просто мошенническое казино, которое любыми способами не хотят выплачивать средства, они будут что угодно выдумывать, обвинять в чём то абы не отдавать выигрыш.

Я пытаюсь добиться правды, имею все доказательства того, что в моей ситуации нет ничего такого иза чего бы я не смог получить средства.

I don't know yet... I haven't formed an opinion. I'll wait and see...

Ich weiss es noch nicht … hab mir noch nicht meine Meinung gebildet. Ich werde erstmal abwarten…

Run away from this casino,

There are several reports of fraud .read from page 1 here of this thread

Fuja desse casino,

Ha vários relatos de fraude .leia a partir da página 1 aqui deste tópico

Just in case it would help anyone, your ongoing complaint is here:

https://casino.guru/complaints/deloro-casino-player-s-winnings-have-been-confiscated-3

Wish you the quick outcome, of course.

Hello!

My best wishes to 2026! 🙌🚀✨ I'll let Jaro get back to you too. 🙂

What I could find on the website is just a logo, not a seal or anything. However, the casino cooperates in resolving players issues, and I believe my colleagues are able to assess all problems fairly. Unfortunately, some players have had negative experiences; for instance, hacked accounts are truly beyond our expertise, so I'm glad you are prepared to form your own opinion.

(Just a note: if anyone is in danger of losing money, always ask the casino to close the account due to gambling addiction. I know how it sounds, but there is no other way to prevent that loss. I have discussed similar situations with our complaint specialists, and this is their recommendation.)

In any case, I hope it won't be that hot. Wish you a quick payment!

Let us know how it looks, please.