pre 1 nedelje
Ako želite da diskutujete bilo šta vezano za Dragonia Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Dragonia Casino - opšta diskusija
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pre 1 nedelje
Dobro veče...
Povukao sam se na Dragoniju.
Da li je pouzdano? Jesi li primio novac?
Automatski prevedeno:
pre 1 nedelje
Here you can read the full review of this casino.
How is the withdrawal going, please? When exactly did you request it?
pre 1 nedelje
Baš juče.. samo te empirijski pitam za mišljenje
Automatski prevedeno:
OdgovoriCitiraj1
pre 1 nedelje
Okay. Inform us about how it is going then.
pre 1 nedelje
Dobro veče. Osvojio/la sam 7.000 evra na dragonia2.com. Izvršio/la sam tri isplate. Prva je bila 13., 14. i 15. januara. Isplate se još uvek obrađuju, tako da nisam ništa primio/la. Šta da radim?
Automatski prevedeno:
pre 6 dana
Have they asked you to pass the verification, perhaps?
pre 5 dana
So you are in contact with the casino, right? That's a good sign, and I hope that it will be solved soon.
If not, let us know and our complaint team will try to intervene.
pre 5 dana
So you are in contact with the casino, right? That's a good sign, and I hope that it will be solved soon.
If not, let us know and our complaint team will try to intervene.
pre 5 dana
U redu, hvala vam puno. Danas je četvrti dan i još uvek nije izvršeno nijedno povlačenje novca.
Automatski prevedeno:
pre 5 dana
So you are in contact with the casino, right? That's a good sign, and I hope that it will be solved soon.
If not, let us know and our complaint team will try to intervene.
pre 5 dana
Međutim, napravio sam snimke ekrana svih imejlova i isplata, kao i 5500 evra koje još uvek imam na računu.
Automatski prevedeno:
pre 5 dana
Evo isplata koje se još uvek obrađuju i ono što još uvek moram da podignem 
Automatski prevedeno:
pre 4 dana
Hi there, it's a good idea to keep all those screenshots. Include any updates from the casino too, just in case.
For now, however, I guess we all have to wait for a follow-up.
pre 4 dana
Takođe sam poslao sva dokumenta iako nisu tražena. Ali i dalje ništa!!!! Koliko dugo moram da čekam da podnesem žalbu? U ćaskanju i imejlu stalno kažu da se obrađuju, ali mi se to čini malo predugo.
Automatski prevedeno:
pre 4 dana
Želeo bih da otvorim formalnu žalbu u vezi sa kašnjenjem u isplatama.
Moje prvo povlačenje je zatraženo 13. [u mesecu]. Kazino navodi vreme obrade od 3–5 radnih dana, isključujući dan zahteva i vikende.
Od danas, prošao je 5. radni dan i sva povlačenja su i dalje „u obradi", bez ikakvih isplata.
Korisnička podrška kazina je više puta potvrdila (putem ćaskanja i imejla) da:
– povlačenja su pravilno zahtevana
– način plaćanja je ispravan i prihvaćen
– nema problema sa mojim nalogom
Nisu mi tražena nikakva dodatna dokumenta, ali sam dobrovoljno poslao KYC dokumenta (prednju i zadnju stranu lične karte, račun za komunalne usluge kao dokaz o adresi i dokaz o vlasništvu nad načinom plaćanja).
Uprkos raznim kontaktima, nisam dobio potvrđen datum isplate niti otplatu bilo kakvih povlačenja.
Ljubazno molim za vašu podršku u kontaktiranju kazina i pomoći mi da rešim situaciju.
Hvala vam na pomoći.
Automatski prevedeno:
pre 4 dana
Well, first of all, each casino is given 14 full days to fulfill the procedures and provide the payment. I imagine how it may sound, but I guess it is an aswer to your question.
That's why I recommended patience.
Feel free to submit the complaint request, but the time frame will be respected.
pre 4 dana
Well, first of all, each casino is given 14 full days to fulfill the procedures and provide the payment. I imagine how it may sound, but I guess it is an aswer to your question.
That's why I recommended patience.
Feel free to submit the complaint request, but the time frame will be respected.
pre 4 dana
Ali zašto onda pišu 3 dana?
Automatski prevedeno:
pre 3 dana
Well, truth be told, casinos are for example, used to include time frames in the rules, while at the same time many exceptions are also stated in the rules, as well as a part saying that the whole rules are subject to change.
I usually compare that to tv advertisements. The mechanics are the same.
Moreover, chat operators typically have limited access to information from other teams involved in the verification and payment process, which often leads them to make guesses.
Simply put, when a situation changes, no matter the reason, deadlines may change too.
pre 3 dana
Well, truth be told, casinos are for example, used to include time frames in the rules, while at the same time many exceptions are also stated in the rules, as well as a part saying that the whole rules are subject to change.
I usually compare that to tv advertisements. The mechanics are the same.
Moreover, chat operators typically have limited access to information from other teams involved in the verification and payment process, which often leads them to make guesses.
Simply put, when a situation changes, no matter the reason, deadlines may change too.
pre 3 dana
I koji bi bio razlog za promenu situacije... Znam da sam u pravu. Imam sve imejlove koje su mi poslali kao odgovor, razgovore sa operaterima, poslao sam KYC na sopstvenu inicijativu jer prema njihovim rečima moj nalog to nije zahtevao. Sve što su trebali da urade je da mi kažu da će biti potreban određeni broj dana, ali umesto toga su mi uvek govorili iste stvari... iznos je veoma visok, i kada ga vidim, videću ga.
Automatski prevedeno:
pre 2 dana
Essentially, any action mentioned in the rules or any occurrence will alter the payout timeframe. You see, this isn't really about being right, because understanding it requires a different perspective.
However, in this specific case, the casino may be experiencing delays due to an increased volume of requests; this situation illustrates why rules are always subject to change. I have never witnessed a casino altering the time limits in the rules because of a delay. They do not need to.
The time frames mentioned in the rules represent the quickest possible timeframe without KYC, without checks, and without delays. those are not meant specifically for you but represent an option when no other aspects are affecting the payout. That's how it works in practice.
You took an additional step because you believed it would speed up the process. You also mentioned the casino responded that the amount is too high. Well, usually when a player wins big or requests a higher amount to be withdrawn, the casino may retroactively check the wide portion of the gaming activity and also consult a game provider to ensure the winnings are ok. This may be happening to you.
I agree the casino should have specifically told you. May I see the response you get? Screenshot would be best. According to what you said, other steps must be completed before the payout is confirmed; however, this is where the time frame specified in the rules begins, not sooner.
It is understandable if you feel like something is wrong, and in my opinion, many players feel the same, especially when a clear explanation is not available. No wonder it seems like an unreasonable delay.
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