Funbet Casino - opšta diskusija (strana 7)

Hello Radka,

Thank you for the update and for keeping my case active while Veronika is unavailable. I appreciate the continuity.

There are no new developments from the operator at this time. Funbet has still not provided any response, timeline, or payout of the remaining balance (€2,001.50).

Regarding the betting market:

Funbet offered a betting market for the match Inter vs Lecce on December 21, while the match itself was scheduled to take place several weeks later.

I noticed this discrepancy and contacted support in good faith to point out that the market appeared to be listed with an incorrect date and should therefore not be counted or settled.

My message was purely informational and aimed at correcting a potential error. I did not request any payout, cancellation, or special treatment.

Shortly after raising this issue, my account was closed for "administrative reasons",

I remain available should any further information be required.

Kind regards,

Ugur

Hello and thank you for the follow-up. Do I understand correctly that the situation involves sports betting rather than casino games? I'm asking because we're not prepared to assist with sports betting-related issues.

Unfortunately, our entire website is dedicated solely to casino branches.

I aim to be sure, here.

Hmm, I see...

It's difficult to draw any conclusions from those phrases. As far as I can tell, the regular chat operators do not communicate with specific teams, such as the finance team; therefore, they often reassure players without giving any specific information.

In any case, thank you for sharing. It's still possible that the over-delay is the root cause of all these issues.

However, they should work on that, so if the money is not in your hands during the next week, I would submit a complaint. Do you agree, please?

The core issue is that my account was closed shortly after I raised a good-faith concern, and my remaining balance of €2,001.50 has been withheld, with no clear explanation or payout provided.

I am therefore not seeking assistance with a sports betting dispute, but with an account closure and unpaid balance, which I understand may fall under general player rights and fair handling rather than betting rules themselves.

I understand that much, but if you did not engage in casino games, I fear the worst. Well, let's see if we can proceed with that. Usually we can't. You see, if the player has never played casino games, the casino/sportsbook may always say that the account closure and associated balance voidance happened due to a bet placed or related issues—we can't investigate.

I wish you the best of luck, of course.

Thank you for your honest explanation. I understand the limitations of your scope and appreciate the effort you have made to assess the situation.

I confirm that my complaint is not about the settlement of any sports bet, but after much deposits, much playing in casino games en sport bet, lot of wins and looses without a gambling limit and after a complaint why they not limit me, they have close my account with a positive balance

Sure thing.

I sent a note to Veronika; she's going to ask you a few more questions to get a better viewpoint of those events. Then we shall see. I believe I understand the outcome you seek. That's precisely the answer I would expect from an honest casino, too.

I have my doubts, though; I hope I'm wrong. So, for now, let's let Veronika and the Team decide whether we can engage.

Thank you, but since 18 december i have still not paid out or acces to my account. When is veronica come?

I see you've already replied to Veronika, so at least as far as the complaint is concerned, everything should be fine.

Any news so far or nothing changed?