Immerion Casino - opšta diskusija (strana 18)

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mariusstefan089743

Srebro

Rumunija

pre 7 meseci

OriginalPrevod

Hello, quick update

I contacted support again tonight to ask for an update on my withdrawal. I kindly told them not to repeat the 14-day message, and now they suddenly changed it to "up to 30 days".

I also asked why it takes so long to verify just a few hours of Amusnet gameplay (which usually takes 1–2 days), and they simply closed the chat with a "Reconnecting" message.

This seems to be a pattern now with other players too.

Still no progress or real answer… This is sad, because there are casinos that apply this exact method intentionally to delay or avoid withdrawals…

Izmenjeno

Srebro

Litvanija

pre 7 meseci

OriginalPrevod

Something is wrong with this casino. It will be the same for me. I haven't been able to withdraw money for 3 months. KYC keeps checking the documents, then asks you again and checks again, and again....

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mariusstefan089743

Dijamantski

Brazil

mariusstefan089743

pre 7 meseci

OriginalPrevod

Moje povlačenje je blokirano više od 4 meseca, ocena kazina bi trebalo da bude 0,00 file

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Dijamantski

Brazil

pre 7 meseci

OriginalPrevod

Moj je srušio ekran za povlačenje i proveravaju moje opklade sa provajderom do danas kkkkkk.

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Dijamantski

Brazil

pre 7 meseci

OriginalPrevod

Iskoristiću priliku da procenim ovaj kazino, koji već obmanjuje mnoge ljude.

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Social Media & Community Specialist

mariusstefan089743

pre 7 meseci

OriginalPrevod

Hello, quick update

I contacted support again tonight to ask for an update on my withdrawal. I kindly told them not to repeat the 14-day message, and now they suddenly changed it to "up to 30 days".

I also asked why it takes so long to verify just a few hours of Amusnet gameplay (which usually takes 1–2 days), and they simply closed the chat with a "Reconnecting" message.

This seems to be a pattern now with other players too.

Still no progress or real answer… This is sad, because there are casinos that apply this exact method intentionally to delay or avoid withdrawals…

pre 7 meseci

OriginalPrevod

Hi there.

I'm sorry to say that, but it is quite a pattern. Many other players have been reporting the same and my colleagues are convinced it is just a way to delay payouts. I have never seen something that obvious. 🙁

Please update. Katarina also needs to be informed.

Basically, under quite similar circumstances, the casino representative was asked to directly cooperate in the other complaints.

"Dear Casino Representative,

Could you please explain the user's situation in more detail?

What needs to be done on his side to withdraw his balance or expedite the process? Based on the number of open cases with Immerion Casino and the nature of the complaints, we would like to see clear instructions on how to proceed and/or an official statement or evidence of an ongoing review on the provider's side, as the user was informed via live chat."

I'm sory you have to undergone that too. 🙁

Social Media & Community Specialist

pre 7 meseci

OriginalPrevod

Something is wrong with this casino. It will be the same for me. I haven't been able to withdraw money for 3 months. KYC keeps checking the documents, then asks you again and checks again, and again....

pre 7 meseci

OriginalPrevod

Well, I have no wish to torture you, but your situation also meets the pattern I just demonstrated in the other post. 🙁

My colleagues have been trying to express the severity of the situation to the casino management; as far as I can say, we are expecting a response that will determine the next steps.

mariusstefan089743

Srebro

Rumunija

pre 7 meseci

OriginalPrevod

Hi Rakita,

Thank you so much for the reply and support, I really appreciate it.

Yes, it’s becoming more and more obvious that this is a tactic used to delay payouts, and I’m glad your team is aware of what’s happening.

As for the complaint I opened, which is being handled by Katarina, I’m already waiting for her response there.

But I assume she’s also waiting for the 14-day period to pass before she can step in.

mariusstefan089743

Srebro

Rumunija

pre 7 meseci

OriginalPrevod

To be honest, I’m a bit worried that if the casino doesn’t respond and Casino Guru removes them, it might actually reduce the pressure, because Immerion might simply stop caring about visibility and choose not to pay at all.

Social Media & Community Specialist

mariusstefan089743

pre 7 meseci

OriginalPrevod

Hi Rakita,

Thank you so much for the reply and support, I really appreciate it.

Yes, it’s becoming more and more obvious that this is a tactic used to delay payouts, and I’m glad your team is aware of what’s happening.

As for the complaint I opened, which is being handled by Katarina, I’m already waiting for her response there.

But I assume she’s also waiting for the 14-day period to pass before she can step in.

pre 7 meseci

OriginalPrevod

Hi there!

Being aware of the situation is one thing, but pushing the casino or the group into action is a completely different task. That part has always been the main problem. You are correct; even though we are aware of the pattern, we still apply the initiator for 14 full days. What is about to change, however, is the outcome in situations when the casino fails to meet the deadline.

One option was to automatically close such cases as unresolved, but the final decision now depends on the casino and its actions. We all hope for immediate improvement of the withdrawal process.

Social Media & Community Specialist

mariusstefan089743

pre 7 meseci

OriginalPrevod

To be honest, I’m a bit worried that if the casino doesn’t respond and Casino Guru removes them, it might actually reduce the pressure, because Immerion might simply stop caring about visibility and choose not to pay at all.

pre 7 meseci

OriginalPrevod

That's my concern too. You see, we have been under pressure to punish the casino for their strategy; however, we have been very hesitant because it may eventually be the end of every even fragile communication with the management the only result we saw was unresolved complaints.

When we close all of the cases that are clearly associated with this delay tactic, the Safety Index will be ruined, potentially discouraging the casino from addressing any other complaints, let alone paying out in cases where they have already been punished.

Well, we shall see.

mariusstefan089743

Srebro

Rumunija

pre 7 meseci

OriginalPrevod

Hi,

Just wanted to let you know that the Immerion1.com website is currently down.

I tried to access it today and got a 502 Bad Gateway error.

Cloudflare and my browser are working fine, so it seems the issue is on the casino’s side (server not responding).

I’m not sure if it’s maintenance or something more serious, but given the situation and ongoing complaints, I thought it was worth sharing here.

I’ve attached a screenshot below

file

Problemswithimmerion

mariusstefan089743

Srebro

Nemačka

mariusstefan089743

pre 7 meseci

OriginalPrevod

SCAM file

mariusstefan089743

Social Media & Community Specialist

mariusstefan089743

pre 7 meseci

OriginalPrevod

Hello,

I just found out about the Immerion and Snatch websites. While I can't confirm a connection, other players have reported similar patterns when handling withdrawals. This seems somewhat coincidental to me. I just informed our Data Team about both sites.

Snatch shows error

Immerion now shows "maintenance."

file

If i come across anything worth sharing, I'll get back here...

Izmenjeno

mariusstefan089743

Srebro

Rumunija

pre 7 meseci

OriginalPrevod

Hi everyone,

It’s now been almost 2 full days since Immerion went into "maintenance mode," and there’s still no clear update or timeline for when the site will be back online.

This is starting to look quite worrying…

Has anyone received any solid information or confirmation about what’s really going on?

mariusstefan089743

Srebro

Litvanija

mariusstefan089743

pre 7 meseci

OriginalPrevod

Yes. very strange and suspicious. won't we all be left without the winning money?

mariusstefan089743

Srebro

Rumunija

pre 7 meseci

OriginalPrevod

Website is back to normal

Srebro

Japan

pre 5 meseci

OriginalPrevod

Drago mi je što je problem rešen u mom slučaju, ali nikada ranije nisam osetio toliko stresa, tako da je bilo zaista teško... Da su samo pravilno obrađivali depozite i isplate, ne bi bio loš kazino... Ali to je najvažnije...

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Community & Complaints Administrator

pre 5 meseci

OriginalPrevod

It surely is very important, indeed.

Do you still play there, though?

Srebro

Japan

pre 5 meseci

OriginalPrevod

Nema šanse 💦Previše me je strah da to uradim!

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