Zdravo i još jednom hvala na novostima o ovom slučaju. Svakako ne mislim da je u redu da je kazino tako ostavio vašu žalbu i da na kraju ništa nije rešeno.
Međutim, iz ovoga što ste napisali vidim da ste eskalirali žalbu regulatoru, ali još niste dobili odgovor. Ako dobijete jedan od njih, obavezno nam javite šta su vam poslali.
Ako ne uspe, takođe sam čuo da ćeš da pokušaš sa advokatom. Mislim da treba da isprobate sve opcije koje imate da izaberete. Nažalost, nemam kontakt koji vam je potreban pa mi je žao, ali nemam šta da vam dam.
U svakom slučaju, držaću vam fige da se vaša situacija reši i da na kraju dobijete pošteno rešenje. Ako dođe do novih informacija, biću ovde i možete me obavestiti. Držati palčeve. 🤞☘
Hi and thank you again for your update on this case. I certainly don't think it's right for the casino to have left your complaint like that and nothing was resolved in the end.
However, I see from what you wrote that you have escalated the complaint to the regulator, but you have not yet received a response. If you do get one from them, be sure to let us know what they wrote you back.
If it doesn't work out, I've also heard that you're going to try a lawyer. I think you need to try all the options you have to choose from. Unfortunately, I don't have the contact you need so I'm sorry but I have nothing to give you.
Anyway, I'll keep my fingers crossed that your situation gets resolved and you end up with a fair solution. If any new information comes up, I'll be here and you can let me know. Fingers crossed. 🤞☘️