Pozdrav poštovani članovi i Casino Guru tim,
I ja sam naišao na problem sa ovim operaterom. Pošto se moj slučaj odnosi na oblast sportskog klađenja, razumem da možda ne spada u potpunosti u delokrug vaše stručnosti, ali se nadam da ćete mu ipak posvetiti pažnju.
Koristim usluge ovog operatera od novembra prošle godine i do nedavno nisam imao nikakvih problema. Do danas sam napravio 5 uspešnih povlačenja (prilažem fajl), sa vremenom obrade do maksimalno 2-3 dana.
Moje poslednje povlačenje, registrovano 15. avgusta, je odloženo, a operateru sam kontaktirao tri puta, dobijajući izbežne odgovore da će to proveriti. Sada vidim da su se drugi korisnici suočili sa kašnjenjima u zahtevima za povlačenje u istom periodu. Moje povlačenje je iznosilo 2.000 dolara, pored čega sam imao preostali iznos od još 2.656,43 dolara.
Posle 4 dana primetio sam da mi je stanje 0 (nula) i našao sam poruku od operatera, koju uključujem ovde.
Radnja koju su preduzeli protiv mene bila je da ponište zahtev za povlačenje i ponište moje dobitne opklade od pre otprilike 3 meseca. Sve moje opklade su bile na fudbalske utakmice u glavnim evropskim ligama. Cela moja aktivnost klađenja ne daje apsolutno nikakav osnov za sumnju na bilo kakvu zloupotrebu koja bi potencijalno mogla biti sankcionisana.
Vidim ambicije ove kompanije da napravi DeFi platformu i uvede svoj token. Ovo sugeriše da bi trebalo da nastoje da zadobiju poverenje svojih korisnika na svaki mogući način.
Razumem krizu likvidnosti u koju su očigledno upali, ali ovo je slučaj bez presedana u industriji klađenja. Njihove radnje su neprofesionalne i čak se mogu okvalifikovati kao „nezakonite", pošto krše osnovne uslove njihove licence, koji se odnose na obezbeđivanje bezbednog okruženja za igranje.
Protestio sam njihove postupke tako što sam podneo žalbu njihovom rukovodstvu, ali je prošlo više od propisanih 7 dana za obradu žalbe, a nisam dobio nikakav odgovor.
Moraću da uložim žalbu na slučaj na ADR sajtu koji se bavi slučajevima sportskog klađenja. Međutim, da li bi Casino Guru, u svojstvu priznatog autoriteta, mogao kontaktirati ove ljude i podstaći ih da preispitaju svoje postupke? Mogao bih da sačekam još nekoliko dana pre nego što nastavim sa žalbom nadležnom posredniku za sportsko klađenje.
Hvala unapred na pažnji i pomoći. Nestrpljivo očekujem vaše mišljenje o ovom pitanju.
Hello respected members and the Casino Guru team,
I too have encountered a problem with this operator. Since my case pertains to the realm of sports betting, I understand that it might not fully fall within the scope of your expertise, but I am hopeful that you would still give it your attention.
I have been using the services of this operator since November last year and had not experienced any problems until recently. To date, I have made 5 successful withdrawals (I am attaching the file), with the processing time reaching up to a maximum of 2-3 days.
My last withdrawal, registered on August 15th, was delayed, and I contacted the operator three times, receiving evasive answers that they would check on it. Now I see that other users have faced delays in their withdrawal requests during the same period. My withdrawal was for $2,000, in addition to which I had a remaining balance of another $2,656.43.
After 4 days, I noticed that my balance was 0 (zero) and found a message from the operator, which I am including here.
The action they took against me was to cancel the withdrawal request and void my winning bets from about 3 months ago. All my bets were placed on soccer matches in the major European leagues. My entire betting activity gives absolutely no grounds for suspecting any malpractice that might potentially be sanctioned.
I see the ambitions of this company to create a DeFi platform and introduce their own token. This suggests that they should strive to earn the trust of their users in every possible way.
I do understand the liquidity crisis they have apparently fallen into, but this is an unprecedented case in the betting industry. Their actions are unprofessional and can even be qualified as "illegal", as they violate the basic requirements of their license, related to providing a safe gaming environment.
I protested their actions by filing a complaint with their management, but it has been more than the regulated 7 days for complaint processing, and I have received no response.
I will have to file a complaint about the case with an ADR site that handles sports betting cases. However, could Casino Guru, in its capacity as a recognized authority, possibly contact these people and urge them to reconsider their actions? I could wait a few more days before proceeding with my complaint to a competent sports betting mediator.
Thank you in advance for your attention and assistance. I eagerly await your opinion on the matter.
Automatski prevedeno: