Legiano Casino - opšta diskusija (strana 27)

Romi, Legiano responded to my complaint and resolved my issue, request a new deadline in your complaint.

I advise you to go to Légiano and report in the chat with support that you have filed a complaint with GURU and that there are only 2 days left to respond to your complaint...

Romi, Legiano a répondu à ma plainte et a résolu mon problème, demande un nouveau délai dans ta plainte.

Je te conseille d'aller sur Légiano et de signaler dans le chat avec le support que tu as déposé une plainte chez GURU et qu'il reste que 2 jours pour répondre à ta plainte...

I'm waiting for the full payment, Legiano is starting to pay

j'attends la totalité des paiements, legiano commence a payer

I hope soon they will fix everything. As I can see, they really started to sort things out.

That is great. We'll wait for the good news.

I have already presented the necessary documents to Mirka. I am waiting for her to respond to my complaint and we will see... but it doesn't look good that the casino will do anything.

Yo ya le presenté los documentos necesarios a Mirka estoy ala espera que me responda la queja y veremos aver.. pero no tiene buena pinta que el casino haga algo

That's important for the case to move forward. Mirka will look into everything and I hope it turns out well for you.🙂

Hey!

I spotted your post and wanted to say "hi" at least. I was kind of hoping your case would be resolved by now...

Crossing the fingers it won't take long.

I hope it goes well. I've already sent Mirka various proofs to her email address of the chats I've had with this casino where they confirmed various things and made promises that never came to fruition. Luckily, I took a screenshot of everything and have plenty of proof that they themselves are lying...

I have proof, where they lie to me that my money arrived and they would send me the ARN, where they tell me that if I have any wrong information when I made the registration they would take care of solving it without problem, where they promise me 100% that the money would arrive and that their department accepted it even if my account was closed, and where they say that I requested the closure of my account (another lie, because they closed it. It would be absurd for me to close my account with money in it...).

I already sent everything to Mirka, invoices, proof, statements proving that it's really me, everything I had.

Let's see if with a bit of luck they'll give me my money, honestly...

Espero que salga bien , ya le mande diversas pruebas a Mirka a su correo electronico de los chats que eh tenido con este casino donde me confirmaron diversas cosas y promesas que nunca llegaron a su fin , menos mal que le hice captura a todo y tengo bastante pruebas donde ellos mismos mienten...

Tengo pruebas , donde me mienten que mi dinero llego y me enviarian el ARN , donde me dicen que si tengo algun dato mal cuando hice el registro ellos se encargaban sin problema de solucinarlo , donde me prometen al 100% que ese dinero llegaria y que su departamento lo acepto aunque mi cuenta estuviese cerrada , y donde dicen que yo solicite el cierre de mi cuenta ( otra mentira mas , porque la cerraron ellos. Seria absurdo cerrar yo mi cuenta teniendo dinero dentro...).

Ya se lo mande todo a Mirka , facturas , pruebas , extractos de que soy yo realmente , todo lo que tenia.

Aver si con algo de suerte me dieran mi dinero la verdad...

Good evening, I was paid on the 13th day by the casino, but I won 900€ again. I have of course opened a complaint, but people lie even when they are sleeping. The positive thing is that you win easily, but you really can't enjoy the win when it takes a long time to be credited. I am very sorry.

Καλησπέρα πληρώθηκα στις 13 μέρες από το καζίνο, ξανακερδισα όμως 900€ έχω ανοίξει φυσικά παράπονο, αλλά οι άνθρωποι λένε ψέματα ακόμα και όταν κοιμούνται. Το θετικό είναι ότι κερδίζεις εύκολα, όμως αλήθεια δεν μπορείς να χαρείς την νίκη όταν αυτή αργεί να πιστωθεί. Λυπάμαι πάρα πολύ.

Good day to you.

When it comes to this casino, I'd say the real luck comes with quick withdrawal. I'm also sorry, but all I can do is hope for the best!

That is the best you could do. I really empathize with you; an extremely long horror movie. There is no reason to treat the casino updates as serious information so instead I wish you the best of luck!

Good evening, I've been waiting since 24/05/25 for 3×500 and they tell me the same things every time!!! What can I do to get the money? I have other money in my account, is there no way I can get it?

I find the handling of this situation incredible and unfair. Not only have I clearly explained that there was no intent to commit fraud, but I also have evidence that the Legiano casino itself lied to me on several occasions: they assured me in writing that, although my account would be closed, my money would be 100% refunded, and they even confirmed that the payment had already been processed. Now, without further ado, I find myself not only not receiving my funds, but the casino's failure to honor their promises is also not being taken into account.

The most worrying thing is that, despite these questionable practices and broken promises, Legiano continues to maintain a very high rating on this forum, as if nothing had happened. I struggle to understand how this type of behavior can be ignored by an operator that clearly lacks transparency and respect for its users.

For all of this, I inform you that I will file a formal complaint with the casino's regulatory authority and, if necessary, will seek other avenues to ensure this does not go unpunished. I appreciate your time, but I deeply regret the lack of support in such a clear and documented situation.

Me parece increíble e injusto cómo se ha manejado esta situación. No solo he explicado claramente que no hubo ninguna intención de fraude, sino que además tengo pruebas de que el propio casino Legiano me mintió en varias ocasiones: me aseguraron por escrito que, aunque mi cuenta sería cerrada, mi dinero llegaría al 100%, e incluso me confirmaron que el pago ya había sido procesado. Ahora, sin más, me encuentro con que no solo no recibo mis fondos, sino que tampoco se toma en cuenta el incumplimiento de palabra por parte del casino.

Lo más preocupante es que, a pesar de estas prácticas cuestionables y promesas rotas, Legiano sigue manteniendo una calificación muy alta en este foro, como si nada hubiera pasado. Me cuesta entender cómo se puede ignorar este tipo de comportamiento por parte de un operador que claramente no actúa con transparencia ni con respeto hacia sus usuarios.

Por todo esto, les informo que presentaré una queja formal ante la autoridad reguladora del casino y, si es necesario, buscaré otras vías para que esto no quede impune. Agradezco su tiempo, pero lamento profundamente la falta de apoyo en una situación tan clara y documentada.

Don't play at that casino. Besides, it takes months for them to give you your money, if they ever do. They can screw you over like they did me. They've accused me of fraud without any proof.

I was cautious and I gathered all kinds of evidence and filed a complaint with Casino Guru, but it wasn't resolved, and they, without any evidence...

They took my money that I deposited at that casino (which was quite a bit) and my winnings. They'll lie to you and make promises that won't get you anywhere, like my friend...

As the saying goes, the casino always wins, my friend.

Be careful and I hope they give you the money at least, but I don't recommend going back... My case was closed and that casino didn't have a single piece of evidence, but now it's like they say, so they pay attention...

Greetings and good luck!

No juegues en ese casino , aparte de que tardan en darte tu dinero meses si te lo dan. Te la pueden liar como ami , me han tratado de fraude y sin tener pruebas ellos .

Fui precavido y yo saque todo tipo de pruebas y puse una queja en casino guru y no se resolvio y ellos sin tener pruebas...

Se llevo mi dinero que ingrese ese casino (que fue bastante) y mis ganancias. Te van a mentir y hacer promesas que no llegaran a ningun lado como ami...

Como dice el dicho el CASINO SIEMPRE GANA amigo mio....

Ten cuidado y ojala te den ati el dinero al menos , pero no te lo recomiendo volver... Mi caso se cerro y ese casino no tenia ni una prueba , pero ya esta como lo dicen ellos pues le hacen caso...

Un Saludo y Suerte!

Since Mirka hasn't let me answer the complaint anymore, I want to say it here:

I would like to emphasize that the Legiano Casino Terms and Conditions do not specify at any point that accessing the same device by two different people constitutes a direct violation or is automatically considered fraud. The decision to close my account and confiscate my funds was based solely on a presumed suspicion, without evidence or a real investigation. Furthermore, I have clear evidence that the casino itself promised me that my money would be paid back 100%, even after the account closure, which completely contradicts its subsequent actions. I find it unacceptable that this kind of behavior is ignored while an arbitrary interpretation of the terms that only benefits the operator is supported. I consider this not only unfair but also sets a very dangerous precedent for honest players.

Ya que no me ah dejado contestar mas ala queja porque Mirka ni dio tiempo a que conteste quiero decirlo por aqui:

Me gustaría destacar que en los Términos y Condiciones del casino Legiano no se especifica en ningún momento que acceder desde un mismo dispositivo por parte de dos personas distintas constituya una infracción directa o se considere automáticamente fraude. La decisión de cerrar mi cuenta y confiscar mis fondos se basa únicamente en una supuesta sospecha, sin pruebas ni una investigación real. Además, tengo pruebas claras de que el propio casino me prometió que mi dinero sería pagado al 100%, incluso después del cierre de cuenta, lo cual contradice completamente su actuación posterior. Me resulta inaceptable que esta clase de comportamiento sea ignorado, mientras se respalda una interpretación arbitraria de los términos que solo beneficia al operador. Considero que esto no solo es injusto, sino que también sienta un precedente muy peligroso para los jugadores honestos.

Hello, this is sadly what I was witnessing the whole time. It took so long because Mirka tried to find a stance to defend you even in light of the evidences provided by the casino. 🙁 All along it was about the other account.

I'm sorry we could not back you up under such circumstances.

Your Instagram example is also imprecise, and if you see it the same way, I ask you to rethink your opinion based on this experience. Once more, I'm sorry.

Hello, it is if you have not broken any rules, but as you can see it takes quite some time. 🙁 I'm sorry, get ready for delays.

Good morning Radka, do you know if things have actually improved somewhat at the casino?

Καλημέρα Radka, γνωρίζεις εάν όντως έχουν καλυτερέψει κάπως τα πράγματα στο καζίνο;

Good morning to you!

According to my memory, one specific player recently received payment more quickly than others. See that:

https://casino.guru/forum/complaints-discussion/casino-legiano-is-engaged-in-fraud--does-not-withdraw-winnings/10#post-192104

Not sure whether the support is really more into painting players who proclaim to deposit the money back. Well, form your opinion, please. I guess she was extremely lucky, perhaps thanks to being extremely polite to the support...