Po mom mišljenju, ne bi trebalo da čekate 14 dana da podnesete žalbu, jer ako kazino garantuje isplatu u roku od 1-3 dana, trebalo bi da ispunite ugovor. Naravno, svi ponekad imaju kašnjenja, ali koliko ja vidim, neki kazina ih imaju stalno.
Da, naravno da bi to morali detaljnije da opišu.
Na njihovoj veb stranici jasno piše da je potrebno 3-5 dana. Povremena kašnjenja su sasvim normalna, ali kao što možete pročitati ovde, ovo nije izolovan incident. Ako nešto reklamirate, trebalo bi da ispunite to obećanje; u suprotnom, koja je svrha?
tačno kao što pišeš, može se povremeno desiti bilo kome, ali da se stalno dešava i da se ništa ne preduzme povodom toga, to je i zato što nema posledica.
Sačekajmo i videćemo. Definitivno neću otkazati isplatu. Javiću vam se čim budem imao nove informacije.
Po mom mišljenju, ne bi trebalo da čekate 14 dana da podnesete žalbu, jer ako kazino garantuje isplatu u roku od 1-3 dana, trebalo bi da ispunite ugovor. Naravno, svi ponekad imaju kašnjenja, ali koliko ja vidim, neki kazina ih imaju stalno.
Hello, and from the opposite and more practical perspective, since those expected timelines you mentioned are always subject to change, the moment we allow investigation after three days (actually without any delay on the casino side), the whole system would collapse, because the number of complaints waiting for action would be overwhelming, my colleagues would be delayed, and the casino would not have enough time to truly focus on payouts; they would have been struggling to even respond and explain the matter in the complaint.
Simply put, we tried, and it was the worst for players. We consider this model a practically sustainable solution. Of course it has its flaws, like everything, but compared with the other services of the similar kind, I'd say it works quite well.
You said it well, by the way: some casino groups are always late with payouts, and since those can be found on the forum, in the user reviews and complaints, the information already exists.
I may have a word of advice: a higher Safety Index does not grant quick withdrawals; it says the casino pays fairly—eventually.
I understand that from a player's perspective it is not ideal, and I get it.
Da, naravno da bi to morali detaljnije da opišu.
Na njihovoj veb stranici jasno piše da je potrebno 3-5 dana. Povremena kašnjenja su sasvim normalna, ali kao što možete pročitati ovde, ovo nije izolovan incident. Ako nešto reklamirate, trebalo bi da ispunite to obećanje; u suprotnom, koja je svrha?
I see the problem—we do not advertise withdrawal speed. The decision is completely up to those casinos. To be honest, though, this specific casino and many others have been closely monitored exactly because of those delays and were one click away from a devastating fall. It was also mentioned in the complaints. Then this group promised to take better care of the withdrawals, and thus we were actively asking players to complain about any single delay to keep the situation undercontrol.
I'll be honest here—once the decision is made and the Safety Index drops to red because the casino is delaying KYC and withdrawals on purpose, those operators usually lose interest in improving the situation because the punishment has come. In the past, we witnessed similar situations where players suffered due to our inability to assist.
U redu, razumem. Vrlo dobro objašnjeno.
*Ispravka, već čekam 12 dana*
I just wanted to add that none of what I wrote means such practices are okay or that we are blind to them. There have been quite a few very expressive meetings, so I can confirm that I and my colleagues also feel the gap between keeping the complaint process effective and the player's experiences.
We just didn't find a better working system.
A quick reminder: Anyone who is experiencing withdrawal or KYC delay is welcome to submit a complaint, always.
Dobro veče svima,
Isplata je završena, ali novac još nije stigao na moj račun. (Ovo može potrajati neko vreme u zavisnosti od metode; samo sačekajte i vidite.)
Kako znate da je to implementirano?
Isplate su označene kao završene u toku igre.
Iznos više ne mogu da otkažem.
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