Zdravo
Hvala puno, Radka
Cenim vašu pomoć i pažnju na ovaj slučaj. već „slučaj".
" Kršenje pravila maksimalne opklade nema nikakve veze sa "nepravilnim igranjem igre", nema mnogo smisla i kao rezultat toga samo proglašava loše korisničko iskustvo "
Hajde, Radka, prekoračenje maksimalne opklade bi se smatralo "nepravilnim igranjem" ako bi se jasno definisali T&C .
Dozvolite mi da to izrazim na osnovu svog lošeg iskustva. Iskustvo koje nije ni na koji način povezano sa kockanjem.
Uslovi i uslovi - to je glavni i osnovni dokument koji reguliše odnos između igrača i kazina . Kao što je rečeno, to je ugovor (u stvari) na osnovu kojeg se moraju odvijati sve radnje između strana, uključujući i primenu kazni za neispunjavanje pojedinih tačaka ugovora od strane jedne od strana.
Ponavljam, mi nemamo takvu definiciju u Uputstvima .
Štaviše, odvojena dodela i jasno različita priroda kazni u Uputstvima i uslovima za „prekoračivanje stopa" i za „nepravilnu igru" jasno implicira njihovu razliku. U suprotnom, izrazi „neće biti uzeti u obzir" ili „Oklade....neće biti prihvaćene" gube svoje značenje u celokupnom tekstu Uslova i uslova. Zašto opisivati ove radnje preračunavanja ako je to slično "nepravilnoj igri", a svejedno bi saldo trebalo potpuno oduzeti?
Mislim da je sve jasno, ali ako vi ili neko drugi smatrate da se gore navedeno može drugačije tumačiti i/ili nije dovoljno jasno – nastavimo:
Drugi dokument koji se odnosi na propise između klijenta i kazina koji posluje pod licencom Curacao biće Uslovi za licencu Curacao Online Gaming License (dalje CCOGL). U skladu sa članom 11 tačka 2 " Uslovi moraju biti nedvosmisleni i napisani na jasan i razumljiv način ...".
CCOGL je ovde imperativ, kao što znamo lemon.casino radi pod licencom Curacao.
Ako je uspostavljanje pravila u skladu sa pravnim aktom (u ovom slučaju CCOGL) dodeljeno jednoj od strana, A pogotovo što je obaveza izbegavanja dvosmislenosti takođe dodeljena ovoj strani (kazino), u slučaju nejasnoće i mogućnost dvostrukog tumačenja bilo koje tačke uslova i uslova, ta tačka se tumači u korist druge strane (kockara).
Već sam poslao svoju žalbu (izražavajući i svoje mišljenje o ovome) pre nego što sam video vaš post, inače bih obratio više pažnje na ovaj detalj.)
Oh.. izgleda da je izgubljeno vreme u ovom slučaju u njegovoj ceni postalo blizu traženog iznosa) ali ovo je već pitanje principa)
Ne očekujem popustljivost ili poseban tretman od kazina. Ja samo očekujem striktno poštovanje svojih obaveza prema pismu njihovih sopstvenih T&C-a .
u isto vreme očekujem nepristrasno i kompetentno razmatranje slučaja od strane kazina.guru
biće to pokazno suđenje
Radka, bio bih vam veoma zahvalan ako biste objasnili kako se obračunava „povratna informacija korisnika" za kazina.
Hvala
ugodan vikend
Hello
Thank you very much, Radka
I appreciate your help and attention to this case. already "case".
"Violating the max bet rule has nothing to do with "irregular gameplay", it makes little sense and as a result, it only declares poor user experience"
Come on, Radka, exceeding the maximum bet would consider as "irregular gameplay" if it was clearly defined it T&Cs.
Let me express this based on my poor experience. Experience that is in no way related or connected to gambling.
T&Cs - it is the main and the basic document regulating the relationship between the player and the casino. As said, it is the contract (in fact) based on which all actions between the parties must proceed, including the application of penalties for failure to fulfill individual points of the contract by one of the parties.
I repeat, We don't have such definition in T&Cs.
Moreover, the separate allocation and and clearly different nature of penalties in the T&Cs for "exceeding rates" and for "irregular play" clearly implies their difference. Otherwise, the expressions "will not be taken into account" or "Bets....will not be accepted" lose their meaning in the overall text of the T&Cs. Why describe these recalcuaction actions if it is similar to "irregular play" and all the same the balance should be confiscated totally?
I think everything is clear, but if you or anyone else think that the above can be interpreted different way and/or is not clear enough - let's continue:
Another document concerning regulations between client and a casino who operates under Curaçao license will be Conditions to Curaçao Online Gaming License (further CCOGL). According to article 11 point 2 ."The terms and conditions shall be unambiguous and written in a clear and understandable manner ...".
CCOGL are imperative here, as we know lemon.casino is operating under Curaçao license.
If the establishment of rules in accordance with a legal act (in this case CCOGL) is assigned to one of the parties, AND especially since the obligation to avoid ambiguity is also assigned to this party (casino), in the event of ambiguity and the possibility of double interpretation of any point of T&Cs, that point is interpreted in favor of the other party (gambler).
I had already sent my complaint (expressing my opinion on this also) before I saw your post, otherwise I would pay more attention to this detail.)
Oh.. seems the lost time to this case in it's cost became near to claimed amount) but this is already a question of principle)
I don't expect leniency or special treatment from the casino. I just expect strict compliance with their obligations according to the letter of their own T&Cs.
at the same time I expect an impartial and competent consideration of the case by the casino.guru
it will be a show trial
Radka, I would be very grateful if you explained how the "user feedback" is calculated for casinos.
Thank you
Have a nice weekend