Zdravo,
Tražio sam povlačenje u subotu 24. septembra i danas je moje povlačenje odobreno i završeno u 9 sati ujutru. Ali do sada nisam dobio svoj novac na Neteller-u. Obično primam svoj novac 10 ili 20 minuta pre nego što pošalju e-poštu za potvrdu uplate.
Kontaktirao sam kazino koji mi je rekao da postoji problem sa netellerom, a ne njima. Pa sam napisao Neteller-u da pitam. Neteller mi je rekao da nije bilo problema i da novac dolazi odmah kada ga trgovac pošalje. Da kontaktiram kazino da pitam da li je uplata poslata na pravu mejl adresu.
Ponovo sam kontaktirao čet večeras posle posla i rekli su mi da bi trebalo da dobijem novac vrlo brzo i da ne treba da brinem. Veoma sam zbunjen i ne znam kome da verujem. Želim da im verujem jer su mi u prošlosti uvek plaćali, ali sam veoma sumnjičav kada kažu da je novac poslat, ali nakon otprilike 12 sati, još uvek nije na mom računu.
sačekaću do sutra da vidim i, nažalost, moraću da podnesem žalbu da bih pokušao da dobijem svoj novac.
Hello,
i have asked a withdrawal on Saturday 24th of September and today my withdrawal was approved and completed at 9 o'clock in the morning. But until now i haven't received my money on neteller. Usually i receive my money 10 or 20 minutes before they send an email to confirm the payment.
I have contacted the casino which told me there was an issue about neteller and not them. So i wrote to neteller to ask. Neteller told me that there was no issue and that the money is instant when the merchant sends it. That i should contact the casino to ask if the payment was sent to the right mail address.
I contacted the chat again tonight after work and they told me that i should get my money very soon and that i should not be worried. I am very confused and i do not know who to believe. I want to trust them since they have always paid me in the past but i am very suspicious when they say money was sent but after like 12 hours, it still is not on my account.
i will wait until tomorrow to see and unfortunately i will have to submit a complaint to try to get my money.
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