Luckygem Casino - opšta diskusija

Senior Product Manager

pre 4 meseci

Ako želite da diskutujete bilo šta vezano za Luckygem Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.

Meilleure

Bronza

Holandija

pre 2 meseci

OriginalPrevod

Perfect casino

Jaro

Meilleure

Forum and Reviews Administrator

Meilleure

pre 2 meseci

OriginalPrevod

Can you say what specifically?

I think other players could use it.😀

Cheddar

Bronza

Holandija

pre 1 meseca

OriginalPrevod

Želeo bih da podnesem žalbu protiv kompanije Lucky Gem, koja posluje nezakonito i odbija da mi vrati depozite.

Evo moje situacije:

Uplatio sam ukupno 297 evra i verifikovao svoj račun kada sam se registrovao. Kasnije sam osvojio do 1.500 evra i zatražio isplatu. Umesto da je obradi, Lucky Gem je otkazao moju isplatu rekavši da moj „poštanski broj više nije na ličnom dokumentu", iako su već ranije prihvatili moja dokumenta. Zamolili su me da ponovo pošaljem sve svoje lične podatke imejlom i rekli su mi da će to trajati samo 30 minuta.

Dok sam satima čekao verifikaciju, više puta sam tražio podršku, ali su stalno odugovlačili i govorili mi da čekam. Zbog stresa i neizvesnosti, nastavio sam da se kockam i moj saldo je značajno opao. Tek *sledećeg jutra*, kada mi je ostalo oko 500 evra, iznenada su odobrili zahtev za isplatu — ali ga i dalje nisu obradili. Na kraju je ceo saldo izgubljen.

Važno:

Registrovan sam u **CRUKS** u Holandiji zbog zavisnosti od kockanja. Licencirani kazina mi ne mogu dozvoliti da igram. Lucky Gem nema licencu i nezakonito mi je dozvolio da uplaćujem depozite i kockam se, što je ozbiljno kršenje holandskog zakona.

Kada sam tražio povraćaj mojih depozita zbog nezakonitog poslovanja i kršenja CRUKS propisa, odgovorili su porukom u kojoj se navodi da je moj slučaj poslat „Odeljenju za usklađenost" i da će trajati **3–6 meseci**. Ovo je očigledno taktika odugovlačenja koju koriste nelicencirani kazina. Legitimni operateri obrađuju žalbe u roku od nekoliko dana, a ne meseci.

Srećni dragulj je:

• poslovanje bez holandske licence za kockanje

• prihvatanje igrača registrovanih u CRUKS-u

• otkazivanje važećih povlačenja bez razloga

• odlaganje verifikacije dok igrač ne vrati novac na kockanje

• odbijanje obrade povraćaja novca

• pružanje lažnih „pregleda usaglašenosti"

• ignorisanje pravila odgovornog kockanja

Tražim pomoć od Casino Guru-a u vraćanju mog depozita od 297 evra, jer su ova sredstva uzeta nezakonito i pod lažnim izgovorom.

Mogu da vam pružim logove ćaskanja, imejlove, snimke ekrana i sve ostale dokaze koji su vam potrebni.

Unapred vam hvala na pomoći.

I would like to file a complaint against Lucky Gem, which is operating illegally and refuses to refund my deposits.

Here is my situation:

I deposited a total of €297 and verified my account when I registered. Later I won up to €1,500 and requested a withdrawal. Instead of processing it, Lucky Gem cancelled my withdrawal saying my "zip code was not on the ID anymore", even though they had already accepted my documents before. They asked me to email all my personal information again and told me it would take only 30 minutes.

While waiting for verification for many hours, I asked support multiple times, but they kept delaying and telling me to wait. Because of the stress and uncertainty, I continued gambling and my balance dropped significantly. Only *the next morning*, when I had about €500 left, they suddenly approved the withdrawal request — but still did not process it. Eventually the entire balance was lost.

Important:

I am registered in **CRUKS** in the Netherlands due to a gambling addiction. Licensed casinos cannot allow me to play. Lucky Gem is unlicensed and illegally allowed me to deposit and gamble, which is a serious violation of Dutch law.

When I asked for a refund of my deposits due to illegal operation and CRUKS violation, they replied with a message saying my case was sent to "Compliance" and would take **3–6 months**. This is clearly a stalling tactic used by unlicensed casinos. Legitimate operators process complaints within days, not months.

Lucky Gem is:

• operating without a Dutch gambling licence

• accepting CRUKS-registered players

• cancelling valid withdrawals without reason

• delaying verification until the player gambles the money back

• refusing to process refunds

• providing fake "compliance reviews"

• ignoring responsible gambling rules

I am requesting Casino Guru’s assistance in recovering my €297 deposit, as these funds were taken illegally and under false pretenses.

I can provide chat logs, emails, screenshots, and any other evidence you require.

Thank you in advance for your help.

Romi

Cheddar

Community & Complaints Administrator

Cheddar

pre 1 meseca

OriginalPrevod

According to our information, this casino doesn't accept players from your country.

Have you used a VPN to register and play there by any chance? 🤔

How come they verified your account? What documents did you send them, please?

clarikerl

Bronza

Španija

pre 1 meseca

OriginalPrevod

Kazino sa dobrim izborom igara i atraktivnim bonusima. Platforma je pristojna, ali bi korisnička služba mogla biti poboljšana, a uslovi korišćenja su generalno pomalo zbunjujući.

Automatski prevedeno:

Jaro

clarikerl

Forum and Reviews Administrator

clarikerl

pre 1 meseca

OriginalPrevod

Thanks for the information.

If you could improve customer support, how would you do it? Regarding the terms, what specifically is confusing? Is there something you don't understand, and if so, what?