Mega Dice Casino - opšta diskusija

Head of Community & Social Media

pre 8 meseci

Ako želite da diskutujete bilo šta vezano za Mega Dice Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.

itsaduckquack

Posetilac

Australija

pre 8 meseci

OriginalPrevod

This site is a literal scam. Almost zero RTP (no, I don't expect to walk away with a incredible amount of winnings) but any time you do win it is the absolute minimum (if anything). The ease of transactions makes up for nothing if every time you bet you get 0 in return. This site is abysmal it can't even (at the very least) give me a reason to keep gambling. Just a total scam. Just deposit and say goodbye to anything you give this casino.

w2h9tcx2r6

Posetilac

Ujedinjeno Kraljevstvo

pre 4 meseci

OriginalPrevod

Legitimate scam website using duplicate slots, avoid at all costs

Jaro

w2h9tcx2r6

Forum and Reviews Administrator

w2h9tcx2r6

pre 3 meseci

OriginalPrevod

Hi, based on what you describe, probably not the best casino experience.

But if I may know, on what basis do you think they have fake slots ? Do you have any proof of that or did you lose and feel they are fake ? I ask because this is the most common thing players come up with and it's not very objective. 🤔

fonwild

Početnik

Rusija

pre 2 meseci

OriginalPrevod

This casino accused me of using several accounts - which I never did, after checking the documents, they took all the money, and they were also able to somehow prove it to third parties, how? I don’t know, no one will say, their licensee is silent, ignored for 60 days, on many complaint sites they have a very low rating, but here for some reason it is extremely high, it’s depressing that almost all my money was taken from me, and also under some stupid pretexts, I didn’t even use a promo with them, why should I create accounts with them again? absurd

Jaro

fonwild

Forum and Reviews Administrator

fonwild

pre 2 meseci

OriginalPrevod

Hey, based on what you describe, I have a feeling that your case that you are writing here refers to a complaint that you had with us and ended up as unjustified.

Unfortunately, the casino provided us with enough evidence and tried enough things to make it end up like that.

Also, Pavel wrote that he has discussed this with other colleagues and the decision is apparently unchangeable.

I am sorry how it turned out, but on the other hand you have to be careful not to break any rules.

fonwild

Početnik

Rusija

pre 2 meseci

OriginalPrevod

Unfortunately, I do not have the right to receive any evidence, I believe Pavel, but I also believe that specifically in this casino my rights were violated, I did not refuse the verification process, and I also did not refuse to participate in any investigations of my case. But no one cares about my opinion, they didn’t even give me my deposit, my own money. Therefore, my opinion is described above, the casino accepts the deposit and accuses me of violating their rules, while never discussing this issue with me, but only provides information to third parties. Losing such a lot of money is a disaster for me, I cannot understand the position of the casino, and it’s hard for me to come to terms with the fact that the money I earn in real life can be taken away from me like this in an online casino.

I can't even write a bad review, although I'm just telling the audience my situation. In which I made a deposit, played, went through the verification process, received a notification from the online casino about violating the rules, was completely ignored in my requests, and only with the help of third parties received confirmation of my violations, which ones? And even here I have no right to find out anything. I don't write anything negative or offend anyone, do I have the right to be heard here? Hope so

Ažurirano od strane autora pre 2 meseci

Jaro

fonwild

Forum and Reviews Administrator

fonwild

pre 2 meseci

OriginalPrevod

I understand how you look at it, but a lot of times casinos don't share with the players the specific reason they broke the rules, because they could harm themselves by doing so. I'm glad you believe Pavel, and as I said, he has addressed this with other colleagues who have dealt with your case. It was not a hasty decision on our part either, and we tried to decide everything in such a way as to have a clear conscience.

Also, the review you tried to post was resolved on the basis of a complaint that was settled as unjustified. That's why you got rejected, because whenever a player has a complaint, we wait to see how it turns out and we decide the user review accordingly.

I think you'll understand that we also have processes and procedures that we follow to keep everything fair for both the players and the casino.

I'm sorry about the way things turned out, but unfortunately there was nothing more that could have been done.

fonwild

Jaro

Početnik

Rusija

Jaro

pre 2 meseci

OriginalPrevod

I completely understand you, I took this thread as a discussion about the casino, so I’m just talking here on this topic, I’m not asking you to help me again and reconsider the situation, I received a clear answer that nothing can be done and I will try to solve it in other ways. The most interesting thing is that their regulator does not give any response to my complaints, I thought that the regulator and the licensee of such online casinos are trying to help or understand such situations, but unfortunately in my case this is not at all the case, only you tried to help me. This also makes me think that the license is nothing more than a check mark, maybe I'm wrong, but it's surprising why I can't contact the officials

fonwild

Jaro

Početnik

Rusija

Jaro

pre 2 meseci

OriginalPrevod

Could you please explain to me why, after accruing black points for this online casino in another complaint, its rating did not change? it was 8.3, rated as high, the last complaint from another player was ignored by the casino and black points were awarded, but the rating still did not change

Ažurirano od strane autora pre 2 meseci

Jaro

Forum and Reviews Administrator

fonwild

pre 2 meseci

OriginalPrevod

I completely understand you, I took this thread as a discussion about the casino, so I’m just talking here on this topic, I’m not asking you to help me again and reconsider the situation, I received a clear answer that nothing can be done and I will try to solve it in other ways. The most interesting thing is that their regulator does not give any response to my complaints, I thought that the regulator and the licensee of such online casinos are trying to help or understand such situations, but unfortunately in my case this is not at all the case, only you tried to help me. This also makes me think that the license is nothing more than a check mark, maybe I'm wrong, but it's surprising why I can't contact the officials

pre 2 meseci

OriginalPrevod

I'm glad we understand each other. Did you write to the correct email to the authority ? I know that sometimes it takes a while for players to get a reply and for some licenses players don't get any, so it's quite sad in cases like this. When did you write to them ?

Jaro

Forum and Reviews Administrator

fonwild

pre 2 meseci

OriginalPrevod

Could you please explain to me why, after accruing black points for this online casino in another complaint, its rating did not change? it was 8.3, rated as high, the last complaint from another player was ignored by the casino and black points were awarded, but the rating still did not change

pre 2 meseci

OriginalPrevod

If you are referring to the last complaint, the safety index will be adjusted in the near future and it will affect the casino a lot, so you don't have to worry about nothing happening.

fonwild

Jaro

Početnik

Rusija

Jaro

pre 2 meseci

OriginalPrevod

complaints@curacao-egaming.com

complaints@gaming-curacao.com

info@gaming-curacao.com

This was around June 4th, I only received one response from them, they sent me a dispute form to fill out, I filled it out and sent it back to them the same day, so it's been about 62 days now and no response from them. I also tried to figure out why I didn’t receive a response from them, and about once a week I wrote to them, all my requests for these 62 days were ignored. I’m devastated and I don’t feel anything else, since this casino is not under the jurisdiction of my country, I can’t even go to court, the licensee is silent, the regulator is silent, it’s a strange situation.

It turns out that the officials responsible for issuing licenses and checking this online casino are absolutely not interested. They issued a license and what happens next is no longer important. Again, I could be wrong, and maybe it’s me who is haunted by a bad streak in life, but in other cases there were situations in which the regulator tried to help in similar situations, there’s no way to know for sure.

Jaro

fonwild

Forum and Reviews Administrator

fonwild

pre 2 meseci

OriginalPrevod

So then you wrote to the good emails. But unfortunately, sometimes it's like that, and players don't get any reply. Sometimes it's after a long time if they are investigating a lot of cases. I know it's not reassuring not to hear from anyone for so long but maybe I would still have a little hope, although two months would be enough. If nothing happens, then at least you have experience and probably you won't play in casinos with this license anymore. I wish it had turned out differently

fonwild

Jaro

Početnik

Rusija

Jaro

pre 2 meseci

OriginalPrevod

Unfortunately, almost all online casinos that I like have this license, such as luckyblock, wsmcasino, bitubet, caibo. All these casinos are very similar to each other, have the same license, and perhaps their promotions are different, but I’m already scared to play anywhere in such online casinos. I've played a lot over the past 3 years, but this is the first time I've encountered this.

Jaro

fonwild

Forum and Reviews Administrator

fonwild

pre 2 meseci

OriginalPrevod

That's why I would recommend, if you don't have problems in a casino, to stay with it. If the withdrawals are in a reasonable time and everything goes as it should, then there would be no reason for me to change. If players are experimenting, it is good to be informed about the casino where they are playing, although sometimes even that may not be a guarantee that nothing unpleasant will happen.

Anyway, you can eliminate it and choose whether to put your money into something like that.

So if something changes, be sure to let me know.

I'll be here. 😕

luexdi

Posetilac

Švajcarska

pre 1 meseca

OriginalPrevod

Radi se o drugoj imejl adresi koju je koristio moj sin, a ne o ovoj sa kojom pišem ovde

Zdravo, pišem vam 2 meseca u vezi mog sina, on ima 16 godina i nije ovlašćen da igra, registrovao se na vašem sajtu sa mojom imejl adresom i tamo uplatio i prokockao ukupno 120.335.114, a takođe je povukao 45.818.947 Solana jednom.

Ovo je urađeno bez verifikacije (u prilogu je snimak ekrana koji potvrđuje da nalog nikada nije verifikovan). U njihovim uslovima piše da ako maloletnici igraju, novac može biti vraćen.

(16. Kockanje maloletnika

16.1 Ako sumnjamo, ili dobijemo obaveštenje, da ste trenutno mlađi od 18 godina ili da ste bili mlađi od 18 godina (ili mlađi od punoletstva prema zakonima jurisdikcije koji se primenjuju na vas) kada ste kladili putem usluge , vaš nalog će biti suspendovan tako da ne možete dalje da se kladite ili povlačite sa svog naloga. Zatim ćemo istražiti stvar, uključujući i to da li ste se kladili kao predstavnik ili na neki drugi način kladili se u ime osobe mlađe od 18 godina (ili mlađe od punoletstva prema zakonima jurisdikcije koji se primenjuju na vas). Ako se utvrdi da ste: (a) trenutno, (b) da ste bili mlađi od 18 godina ili da ste bili mlađi od punoletstva koja se odnosi na vas u relevantno vreme, ili (c) da ste se kladili kao predstavnik ili po nalogu osoba mlađa od 18 godina ili mlađa od punoletstva koja se odnosi na vas:

svi dobici koji su trenutno pripisani ili koji će biti pripisani na vaš račun biće izgubljeni;

svi dobici koje ste ostvarili klađenjem preko Servisa dok ste bili maloletni moraju nam biti isplaćeni na zahtev (ako se ne pridržavate ove odredbe, pokušaćemo da pokrijemo sve troškove povezane sa povraćajem takvih iznosa); i/ili

sva sredstva deponovana na vaš račun koja nisu dobitna biće vam vraćena ILI zadržana dok ne navršite 18 godina po našem sopstvenom nahođenju. Zadržavamo pravo da odbijemo naknade za transakcije od iznosa koji treba da se vrati, uključujući naknade za transakcije za depozite na vaš megadice.com nalog koji smo pokrili.)

Zato što je još uvek maloletan i takođe su prekršili svoje politike time što nisu verifikovali povlačenje (9.3. Zadržavamo pravo da zahtevamo verifikaciju lične karte sa fotografijom ili adresu ili da izvršimo dodatne procedure verifikacije (npr. traženje selfija od vas, dogovaranje verifikacionog poziva, itd.) da verifikujemo vaš identitet pre nego što odobrimo povlačenje sredstava sa vašeg naloga. Takođe zadržavamo pravo da izvršimo verifikaciju identiteta u bilo kom trenutku tokom vašeg poslovnog odnosa sa nama.)

Zahtevam punu refundaciju.

Već sam ti poslao njegov pasoš e-poštom.

I moj takođe.

Molim vas da mi vratite Solanu koju sam položio, umanjen za povlačenje (45,818947 Sol).

To bi bilo ukupno 74,516167 Solana

Na ovome

Adresa: FijFMAeB1AURhKNBKmvfnu3bDomuFhzPMLfjAjgMZIp8

Ako ne ispoštuju moje zahteve, preduzeću sudski postupak protiv njih i sve svoje snimke i dokaze proslediti nadležnom odeljenju.

U prilogu ćete naći snimak ekrana da nalog nikada nije verifikovan, kao i Ekcel tabelu koju ste poslali sa istorijom transakcija.

Prekršili ste svoje smernice i dali maloletniku priliku da igra u vašem kazinu. Ako ne dobijem nazad 74.516167 Solana, to takođe pokazuje da podržavate kockanje među maloletnicima. I čine zločin širom sveta.

I ne želim kockice od 499,5, želim nazad čitavu Solanu od 74,516167 koju je moj maloletni sin uplatio!

Srdačan pozdrav

It's about another email address that my son used, not the one I'm writing with here

Hello, I have been writing to you for 2 months regarding my son, he is 16 years old and not authorized to play, he registered on your website with my email address and deposited and gambled a total of 120,335,114 there, and he also withdrew 45,818,947 Solana once.

This was done without verification (attached is a screen recording which confirms that the account was never verified). In their terms and conditions it says that if minors play the money can be refunded.

(16. Gambling by minors

16.1 If we suspect, or receive notification, that you are currently under 18 years of age, or were under 18 years of age (or under the age of majority under the laws of the jurisdiction applicable to you) when you placed bets through the Service, your account will be suspended so that you cannot place any further bets or make any withdrawals from your account. We will then investigate the matter, including whether you have bet as a representative for, or otherwise bet on behalf of, a person under 18 years of age (or under the age of majority under the laws of the jurisdiction applicable to you). If it is found that you: (a) are currently, (b) were under 18 years of age or under the age of majority applicable to you at the relevant time, or (c) have bet as a representative or at the behest of a person under 18 years of age or under the age of majority applicable to you:

all winnings currently credited or to be credited to your account will be forfeited;

any winnings you have made by betting through the Service whilst you were a minor must be paid to us on request (if you fail to comply with this provision, we will attempt to cover all costs associated with recovering such amounts); and/or

all funds deposited into your account that are not winnings will be returned to you OR held until you turn 18 years old at our sole discretion. We reserve the right to deduct transaction fees from the amount to be returned, including transaction fees for deposits into your megadice.com account that we have covered.)

Because he is still a minor and they also violated their policies by not verifying the withdrawal (9.3. We reserve the right to request photo ID or address verification or to perform additional verification procedures (e.g. requesting a selfie from you, arranging a verification call, etc.) to verify your identity before we grant withdrawals from your account. We also reserve the right to perform identity verification at any time during your business relationship with us.)

I demand a full refund.

I have already emailed you his passport.

And mine too.

I ask you to refund me the Solana I deposited, minus the withdrawal (45.818947 Sol).

That would be a total of 74.516167 Solana

On this

Address: FijFMAeB1AURhQNBKmvfnu3bDomuFhzPMLfjAjgMZYp8

If they do not comply with my demands, I will take legal action against them and forward all my recordings and evidence to the relevant department.

Attached you will find a screen recording that the account was never verified, as well as the Excel spreadsheet you sent with the transaction history.

You have violated your guidelines and given a minor the chance to play in your casino. If I don't get the 74.516167 Solana back, that also shows that you support gambling among minors. And are committing a crime worldwide.

And I don't want the 499.5 Dice, I want the entire 74.516167 Solana back that my underage son paid in!

Best regards

Es geht um eine Andere Email adresse die mein Sohn genutzt hat, nicht diese, mit der ich hier schreibe

Guten Tag, seit 2 Monaten schreibe ich Ihnen, bezüglich meines Sohnes, er ist 16 Jahre alt und nicht berechtigt um zu spielen, er hat sich mit meiner Emailadresse auf ihrer Webseite angemeldet und dort insegesamt 120.335114 einbezahlt und verspielt, dazu hat er einmalig 45.818947 Solana abgehoben.

Dies erfolgte ohne eine Verifizierung (im Anhang einen Screenrecord, das bestätigt, das das Konto Nie verifiziert wurde) in Ihren AGBs steht, dass wenn minderjährige spielen das Geld zurückerstattet werden kann.

(16. Glücksspiel durch Minderjährige

16.1. Wenn wir den Verdacht haben oder eine Mitteilung erhalten, dass Sie derzeit unter 18 Jahre alt sind oder unter 18 Jahre alt waren (oder unter der Volljährigkeit gemäß den Gesetzen der für Sie geltenden Gerichtsbarkeit), als Sie Wetten über den Service platziert haben, wird Ihr Konto gesperrt, damit Sie keine weiteren Wetten platzieren oder Abhebungen von Ihrem Konto vornehmen können. Wir werden dann die Angelegenheit untersuchen, einschließlich der Frage, ob Sie als Vertreter für eine Person unter 18 Jahren (oder unter dem Alter der Volljährigkeit gemäß den Gesetzen der für Sie geltenden Gerichtsbarkeit) gewettet oder anderweitig in ihrem Namen gewettet haben. Wenn sich herausstellt, dass Sie: (a) gegenwärtig, (b) zum betreffenden Zeitpunkt unter 18 Jahren oder unter dem für Sie geltenden Volljährigkeitsalter waren, oder (c) als Vertreter oder auf Geheiß einer Person unter 18 Jahren oder unter dem für Sie geltenden Volljährigkeitsalter gewettet haben:

alle Gewinne, die Ihrem Konto derzeit gutgeschrieben werden oder gutgeschrieben werden sollen, werden einbehalten;

alle Gewinne, die Sie durch Wetten über den Service erzielt haben, während Sie minderjährig waren, müssen auf Verlangen an uns ausgezahlt werden (wenn Sie dieser Bestimmung nicht nachkommen, werden wir versuchen, alle mit der Wiedererlangung solcher Beträge verbundenen Kosten zu decken); und/oder

alle auf Ihr Konto eingezahlten Gelder, bei denen es sich nicht um Gewinne handelt, werden nach unserem alleinigen Ermessen an Sie zurückgegeben ODER einbehalten, bis Sie 18 Jahre alt werden. Wir behalten uns das Recht vor, von dem zurückzugebenden Betrag Transaktionsgebühren abzuziehen, einschließlich Transaktionsgebühren für Einzahlungen auf Ihr megadice.com-Konto, die wir gedeckt haben.)

Da er noch minderjährig ist und sie auch gegen ihre Richtlinien verstossen haben, in dem sie keine Verifizierung vollzogen haben bei der Abhebung (9.3. Wir behalten uns das Recht vor, einen Lichtbildausweis oder eine Adressbestätigung anzufordern oder zusätzliche Verifizierungsverfahren durchzuführen (z. B. ein Selfie von Ihnen anzufordern, einen Verifizierungsanruf zu vereinbaren usw.), um Ihre Identität zu überprüfen, bevor wir Abhebungen von Ihrem Konto gewähren. Wir behalten uns außerdem das Recht vor, jederzeit während Ihrer Geschäftsbeziehung mit uns eine Identitätsprüfung durchzuführen.)

Verlange ich eine komplette Rückerstattung.

Ich habe Ihnen bereits seinen Pass per Email gesendet.

Und auch meinen.

Ich bitte sie mir die Einbezahlten Solana, abzüglich der Abhebung (45.818947 Sol) zurückzuerstatten.

Das wären insgesamt 74.516167 Solana

Auf diese

Adresse: FijFMAeB1AURhQNBKmvfnu3bDomuFhzPMLfjAjgMZYp8

Sollten sie meinen Forderungen nicht nachkommen, werde ich Juristisch gegen sie vorgehen und all meine Aufnahmen und Beweise der entsprechenden Abteilung weiterleiten.

Im Anhang finden sie einen Screenrecord, dass das Konto nie verifiziert wurde, wie auch die von ihnen Gesendete Excel Tabelle des Transaktionsverlaufes.

Sie haben gegen Ihre Richtlinien verstossen und so einem Minderjährigen die Chance gegeben in ihrem Casino zu spielen. Wenn ich die 74.516167 Solana nicht zurück bekomme, zeigt das auch, dass sie Glückspiel bei Minderjährigen supporten. Und sich strafbar machen, weltweit.

Und ich will nicht die 499.5 Dice, ich will die ganzen 74.516167 Solana zurück die mein Minderjähriger Sohn einbezahlt hat!

Mit freundlichen Grüssen

Automatski prevedeno:

luexdi

Posetilac

Švajcarska

luexdi

pre 1 meseca

OriginalPrevod

Reč je o megadice.com

Automatski prevedeno:

Romi

luexdi

Community & Complaints Administrator

luexdi

pre 1 meseca

OriginalPrevod

Hello. I am sorry to hear about this situation with your son.

Unfortunately, as he violated the rules which most of online casinos have and only players over 18 can play, I really am not sure how the casino should now act.

Therefore, I would like to suggest you contact our complaint team so they will assist you with this case. Please write an email to complaints@casino.guru and let us know how it goes.

We will surely wait for the outcome of this situation.

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