I am attaching some of their answers from the e-mails they sent me. They are just wasting my time as you can see and they don't close my account or giving any bonuses. Just to clarify, all my details are filled in as well I have provided the id they asked me.
It's a thing happening for many days now, they are finding new excuses every day. There are no details to fill in, there are no restrictions (they let me deposit/withdraw), there are no technical issues or whatever they find!!
THIS IS A NIGHTMARE! Basically there is nothing to fill in, just your full name and your e-mail/phone that you have already given when you registered. However they lie about declining the bonuses for that reason. Or the other reasons they find.
Thanks for the reply but I think this is something that would be more appropriate to put it for Tomas in a complaint. Maybe not every screenshot would be necessary, but the important ones about closing the account, because that is the point.
Anyway, I saw that they explained to you why you didn't get the bonus. You say it's not because of that. Did you have everything filled in as requested at the time when it should have been done in order to get the bonus?
Želeo bih da svima ukažem na netačnost kompanije Megapari koja je u žalbi protiv mene navela lažne informacije, rekavši da oni ne upravljaju plaćanjima i načinima plaćanja, već spoljni provajder. Sa mojim advokatom smo proverili sve njihove uslove i odredbe od vrha do dna i pronašli smo ogromnu kontradikciju u ovoj izjavi koju ću vam sada priložiti. Takođe sam razočaran kazinoguruom koji mi ne dozvoljava da ponovo otvorim žalbu uprkos ubedljivim dokazima koje sam pružio i očigledno štiti Megapari. Kao što možete videti na snimku ekrana, tvrde da mogu da otkažu bonus ako postoji jednakost između bankovnog računa, IP adrese i ostalog između jednog i drugog igrača. To ukazuje da poseduju ove podatke i da ih mogu proveriti, što implicira da su u mojoj žalbi protiv Megaparija naveli nevažeće i lažne razloge da bi postigli svoje. Moj advokat već preduzima mere i priprema tužbu protiv Megaparija.
kazino guru, sramota te bilo, idi protiv najslabijih da bi favorizovao najjače
Hello,
I understand you are for some reason disappointed. I and other admins are not familiar with your case, but I believe the complaint team knows what it is doing. First of all, we do not view complaints as legal matters; hence, this could be the first breaking point. Besides, your complaint against Megapari Casino was about 20 accounts opened, not bonuses at the end of the day.
So, to be fair and to add My colleagues response to you, let me share this:
After a thorough and detailed investigation of your case, which included cooperation with Megapari Casino and internal discussions within Casino Guru, I regret to inform you that we have determined your claim to be unjustified.
While we sympathize with players who face gambling-related issues and strive to help when the fault lies with the casino, this situation does not reflect such a case. Many international online casinos, particularly those operating under non-local licenses, allow players to deposit and play without completing the verification process beforehand. This is a common industry standard.
In the case of Megapari Casino:
Quick Registration: The casino enables quick account creation via email, but it lacks the capability to cross-check new registrations against previously self-excluded individuals.
Data Handling: While you provided your personal information (e.g., full name, address, phone number, and card details) during your deposits, this data is not fully processed or stored by the casino. Instead, it is handled by third-party payment service providers, who, due to confidentiality policies, do not share such details with the casino.
Technical Limitations: Likewise, the casino does not share self-exclusion data with payment providers. This mutual separation of data means it was technically impossible for the casino to identify you as a self-excluded individual at the time of deposit.
This technical limitation explains how you were able to create 20 accounts and make deposits using the same credentials and payment method. Since the casino lacked the ability to prevent these actions, there is no failure on their end.
I'm sorry for your condition, and I honestly hope you will overcome the gambling problem. Take care please!
MEGAPARI JE PREVARA.
Da vam ispričam svoj slučaj, nedavno sam otvorio račun kod njih i uplatio 300 sola. Juče sam hteo da se kladim i ispostavilo se da sam već blokiran LOLOLOL, što znači da nisam uradio ništa nezakonito, to je bukvalno trebalo da bude moja prva opklada. Kontaktirao sam ih i zaista su me zabranili uprkos tome što sam samo uplatio (nikada nisam mogao da se kladim), očigledno kao i svaki prevarant, jednostavno su zadržali pravo da mi kažu zašto su me blokirali i, pa, sami su odobrili povlačenje kako bih mogao da vratim svoj novac. Iznenađenje, hteo sam da podignem svoj novac, ali to nije bilo moguće, ponovo sam ih kontaktirao i oni su u kratkom vremenskom periodu tvrdili različite stvari: 1. rekli su da provajder ne radi kako treba 2. izigrali su me sa podrškom i bezbednosnim delom 3. Najneverovatnije je bilo to što su me tražili da uplatim novac kako bi omogućio druge vrste povlačenja ili da postavim opklade koje se sabiraju do istog iznosa depozita, što nema smisla ako su me blokirali u prvom trenutku.
Još uvek čekam odgovor, ali mi kažu istu stvar: „Molim vas sačekajte 10-15 minuta", zatim „Podrška to vidi", pa „Molim vas sačekajte 10-15 minuta". Ako ovo čitate, nemojte verovati da sam MEGAPARI nalog — „prevaranti". Teško mi je da vratim taj novac na svoj račun. Nadam se da će moje iskustvo pomoći.
Have they even explained the reason for doing all this?
I believe that our complaint team could have a look at your case and hopefully help you out with it.
What do you say?
Please file a complaint here if you are interested and let us know any news, please.
Ova kladionica me je prevarila.
Uplatio sam 700 USD, zaradio 800 USD, a kada sam pokušao da podignem 1500 USDT sa svog računa, blokirali su povlačenje zahtevajući dokumenta, koja sam odmah poslao 2. jula.
Danas sam dobio imejl u kojem se navodi da je lična karta koju sam poslao lažna. Poričem ovo i to me zaista ljuti. Kako su mogli da izmisle tako nešto? Nemaju program za verifikaciju lica ili bilo šta slično. Samo te teraju da pošalješ neke fotografije, koje sam ja poslao u HD formatu radi bolje rezolucije, a ipak tvrde da je moj dokument lažan kako ne bih morao da platim.
Pozvao sam ih da provere sa matičnim matičnim uredom u mojoj zemlji, ali oni to ne rade.
Ne igrajte u ovom kazinu. To je lažni kazino. Kradu od vas, a zatim falsifikuju vaša dokumenta da bi izbegli plaćanje. Nemaju automatsku niti verifikaciju lica. Sve rade ručno i sporo. Trebalo im je tri dana da odgovore.
Hello Joselu1308!
We’re truly sorry to hear about your experience, that definitely sounds frustrating, and we completely understand your concerns.
We’d really like to help you sort this out. Could you please share your Gaming ID? You can locate this information by selecting the "My Account" button situated in the top right corner of our website. So we can investigate the situation in detail and get back to you with clear information?
Your case matters to us, and we want to ensure you get the support you deserve.
Looking forward to your reply.
Ova kladionica me je prevarila.
Uplatio sam 700 USD, zaradio 800 USD, a kada sam pokušao da podignem 1500 USDT sa svog računa, blokirali su povlačenje zahtevajući dokumenta, koja sam odmah poslao 2. jula.
Danas sam dobio imejl u kojem se navodi da je lična karta koju sam poslao lažna. Poričem ovo i to me zaista ljuti. Kako su mogli da izmisle tako nešto? Nemaju program za verifikaciju lica ili bilo šta slično. Samo te teraju da pošalješ neke fotografije, koje sam ja poslao u HD formatu radi bolje rezolucije, a ipak tvrde da je moj dokument lažan kako ne bih morao da platim.
Pozvao sam ih da provere sa matičnim matičnim uredom u mojoj zemlji, ali oni to ne rade.
Ne igrajte u ovom kazinu. To je lažni kazino. Kradu od vas, a zatim falsifikuju vaša dokumenta da bi izbegli plaćanje. Nemaju automatsku niti verifikaciju lica. Sve rade ručno i sporo. Trebalo im je tri dana da odgovore.
Our complaint team will investigate your case, and hopefully we'll be able to help you out if you say that you have been wrongfully accused.
Just reply to some additional questions in your complaint whenever possible, please.
This is a scam website, they hacked my money. I played this website with a trial mentality, recharged 300u, and won 700u. I thought I was lucky, so I applied for withdrawal. Then misfortune came, and the platform asked me to provide a series of documents to prove my identity. I provided them all as required, but in the end, they sent me an email saying they wanted to close my account and confiscate my balance. Since then, I have been unable to log in to my account. This is my worst gaming experience. I have never seen a website dare to blatantly block users' money, but this platform is like that. They have no bottom line, no credit, and they don't want users to win money. I don't know why they can continue to operate, don't they have legal and third-party regulatory authorities?
As I can see, they operate under the Comoros (AOFA), actually.
Did they explain the reason for doing this, though?
Our complaint team could have a look at your case if you wish and hopefully help you get your winnings.
All you need to do is submit a complaint here and explain the whole situation. We will do our best to get it solved, of course.
Na kraju sam primio novac, ali ne na način koji su naveli. Odabrao sam da uplatim novac putem bankovnog transfera upravo zato što sam očekivao da ću isplate dobiti istim tim putem. Međutim, ispostavilo se da je to nemoguće, a njihovi odgovori su bili toliko generički da su delovali kao botovi — nisu ponudili nikakvo pravo rešenje.
Umesto da primim bankovni transfer, bio sam primoran da novac iskoristim preko iCashOne-a, što je beskorisno ako mi je novac potreban u gotovini. Ovo mi se čini obmanjujućim, jer su date informacije ili netačne ili loše obrađene. Iskustvo je bilo frustrirajuće i razočaravajuće.
Hello,
I would not be very fond of the solution you mentioned either, but do you know what? Maybe the casino representative will tell you more about it right here in this thread. I'm uncertain about the ease of sending money to Peru in this day and age. Well, I won't speculate...
In any case, we appreciate your feedback and your experience.
Megapari je prevara, ja sam korisnik i uplatio sam novac, igrao, osvojio, a kada sam hteo da podignem novac, tražili su mi dokumenta"
koje sam sve poslao, svaka 4 dana su mi tražili drugi dokument, to rade da bi sve odložili, bio sam tamo pre 2 nedelje, dok nisam završio sa slanjem svih dokumenata i moj račun je i dalje neverifikovan i moj saldo je zadržan.
Ova stranica je prevara; njena strategija je da vas spreči da verifikujete svoj nalog kako ne biste mogli da podignete svoja sredstva.
Poslao sam mnogo dokumenata i nikada nisam dobio odgovor za verifikaciju mog naloga.
Megapari and Parimatch, beware of both, too many horror stories.
I know this is not the place to ask, but where do I find, or how do I look for casinos that specifically accept Australian players, but not with a local Australian licence? Offshore for Ozzies, in plain English 🙂 I have won some money elsewhere and am open to suggestions.
Megapari je prevara, ja sam korisnik i uplatio sam novac, igrao, osvojio, a kada sam hteo da podignem novac, tražili su mi dokumenta"
koje sam sve poslao, svaka 4 dana su mi tražili drugi dokument, to rade da bi sve odložili, bio sam tamo pre 2 nedelje, dok nisam završio sa slanjem svih dokumenata i moj račun je i dalje neverifikovan i moj saldo je zadržan.
Ova stranica je prevara; njena strategija je da vas spreči da verifikujete svoj nalog kako ne biste mogli da podignete svoja sredstva.
Poslao sam mnogo dokumenata i nikada nisam dobio odgovor za verifikaciju mog naloga.
Hello,
I guess this is a complicated situation, and perhaps for both sides, because as far as I would assume, no one wants to be blamed for such a KYC situation. I believe that the support workers do not appreciate complications, and a large casino should not have to jeopardize its reputation in this manner. Maybe it's because you're hoping to withdraw a substantial amount—congratulations! In any case, submitting a complaint was a good call and my colleagues will certainly give it a deeper look.
Megapari and Parimatch, beware of both, too many horror stories.
I know this is not the place to ask, but where do I find, or how do I look for casinos that specifically accept Australian players, but not with a local Australian licence? Offshore for Ozzies, in plain English 🙂 I have won some money elsewhere and am open to suggestions.
Hi again.
Have you ever heard about the smart filters available on our website? 🙂 You can use them to filter "allowed countries" as well as "licensing authority."
Take a look:
Using Oshi as an example, feel free to adjust the filters to your liking!
Draga Veronika (ona je ta koja čita moju žalbu protiv MegaParija u drugoj temi)
Posle više od 14 dana, svaka 4 dana ovaj kazino MegaPari me traži za drugi dokument, sve to kako bi izbegao plaćanje.
Zašto me ne pitate za sva dokumenta odjednom?
Koja je njegova svrha? Da ne plaća?
Juče su me pitali ovo:
Trebalo bi da napravite selfi sa listom papira na kojem je ispisan trenutni datum i kod Km5Nxt. Vaše lice i svi podaci treba da budu jasno i potpuno vidljivi.
Na španskom to znači ovo:
Morate napraviti selfi sa papirom na kojem je ispisan trenutni datum i Km5Nxt kod. Vaše lice i svi vaši podaci moraju biti jasno vidljivi.
Poslao sam ga, a oni su odgovorili sledećom porukom:
Komprimovane, obrađene ili na drugi način modifikovane slike ne mogu biti prihvaćene za verifikaciju.
Kažu da treba izmeniti sliku.
Veronika, upravo sam ti poslala slike na imejl, a u istom imejlu je priložena i imejl adresa
Molim vas da pregledate slike i vidite da li su modifikovane ili ne, kako tvrde (što izmišljaju da bi izbegli plaćanje novca).
Mislim da me je ova kladionica prevarila, rade sve što pravi lopov želi da bi izbegli plaćanje.
zahtevajte dokumenta svaka 4 dana, uvek drugačiji i uvek pomalo glupav dokument.
Hello, I guess you should know that Veronika is not active on the forum; she won't read this post; she handles the complaints. I suggest you contact her directly instead if you expect a further response.
Your complaint is located here 👈👈
You are welcome to copy this post there to inform her. Thank you.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.
