Želeo bih da komentarišem trenutni indeks visoke bezbednosti koji je dodeljen MonsterWin kazinu, na osnovu mog tekućeg iskustva.
Razumem da se Indeks bezbednosti izračunava uglavnom na osnovu politika, licenciranja i saradnje „na papiru". Međutim, moj slučaj ističe jasan jaz između tih politika i stvarnog tretmana igrača u praksi.
U mojoj situaciji:
VIP menadžer je pismeno potvrdio VIP povraćaj novca (20% čistog novca, bez klađenja).
Samo mali deo ovog povrata novca je isplaćen.
Kazino je kasnije tvrdio da se depozit od 560 evra „ne pojavljuje u njihovim evidencijama", uprkos činjenici da je depozit korišćen za igru i delimično nagrađen.
Račun je zatvoren dok finansijski spor još nije bio rešen.
Ćaskanje uživo je više puta potvrdilo problem, ali nije pružilo rešenje ili vremenski okvir.
Iako ovo tehnički može biti u skladu sa internim procedurama, iz perspektive igrača ovo stvara stvarni finansijski rizik i neizvesnost — posebno za VIP igrače koji se oslanjaju na pisane ugovore.
Verujem da su ovakvi slučajevi relevantni kada se procenjuju ne samo pisane politike, već i koliko pouzdano kazino poštuje potvrđene ponude i rešava sporove u stvarnim situacijama.
Delim ovo kako bih drugim igračima pružio realnu sliku i istakao da visoka ocena bezbednosti ne odražava uvek potpuno iskustvo igrača.
I would like to comment on the current High Safety Index given to MonsterWin Casino, based on my ongoing experience.
I understand that the Safety Index is calculated mainly on policies, licensing, and cooperation "on paper." However, my case highlights a clear gap between those policies and the actual treatment of players in practice.
In my situation:
A VIP cashback (20% pure cash, no wagering) was confirmed in writing by the VIP manager.
Only a small part of this cashback was paid.
The casino later claimed that a €560 deposit "does not appear in their records," despite the fact that the deposit was used for gameplay and partially rewarded.
The account was closed while a financial dispute was still unresolved.
Live chat repeatedly acknowledged the issue but provided no resolution or timeline.
While this may technically fit internal procedures, from a player’s perspective this creates real financial risk and uncertainty — especially for VIP players relying on written agreements.
I believe cases like this are relevant when assessing not only written policies, but also how reliably a casino honors confirmed offers and handles disputes in real situations.
I am sharing this to give other players a realistic picture and to highlight that a high safety rating does not always reflect the full player experience.
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