pre 10 meseci
i post several complaints on some sites and some Local sites from Portugal as well .. but no result so far
MostBet Casino - opšta diskusija (strana 18)
pre 10 meseci
Yes, that's exactly right! I contacted them, but they didn't reply right away, I waited for a long time. It turns out that I entered the wrong data when registering, all corrected and replenished with coins. Who has what history when playing at this casino? Share your opinions please.
pre 10 meseci
Hi, yes, I contacted support and received a response. I made a mistake myself
pre 10 meseci
Great, so is it good that you and the casino fixed it together and now everything is fine? 🙂
pre 10 meseci
I've been playing for three months, I like it. But there are issues with the software and support, I wish they would help faster. But otherwise everything is fine.
pre 10 meseci
What do you need help with in the casino? Is the support slow and trying or do they not know how to help?
pre 9 meseci
I always like to pass all the verification/kyc process before making any deposits and avoid any delays in potential withdrawals. I've been trying to know which documents they'll be requesting and how to upload them, unfortunately their website doesn't offer any way to do it directly.
But they don't answer my emails (sent to support@mostbet.com, all I get it's their spam. So if it's there any representative of this brand around here, let me know how do I get verified. Thanks
Izmenjeno
pre 9 meseci
Hi, did the casino ask you to pass KYC? Sometimes it's not possible to do it on your own request and the documents will only be needed when the casino asks for them. Did you try live chat and write there to see if it would be possible to do it in advance or something about the whole process?
Alternatively, don't they have something mentioned in the terms that they usually need when you have to go through this process?
That's probably how I would start.
OdgovoriCitiraj1
pre 9 meseci
Thank you for your reply.
No they haven't asked me to pass KYC all they said was that my account it's "active", but I know how does this work; if there are some winnings and a withdrawal request they'll start asking for every imaginable piece of document, selfies and video calls etc. For me that's very stressful and time consuming.
In fact, I think passing KYC should be mandatory for all these casino/bookmaker sites before accepting anyone's money, then they can't use it as an excuse to delay payments or freeze accounts or whatever tactic they usually use to discourage clients from getting their funds.
I guess their chat it's managed by people that aren't that proficient in the English language, I spent some time asking for this information but never received a satisfying answer. There's nothing mentioned about which specific documents they'll request in their T&C either.
pre 9 meseci
Well, that's a shame, but as I said, it's not mandatory for casinos, so they usually ask for KYC when you make your first withdrawal or when you have more withdrawals after a while. I know that somewhere it's possible to do this process in advance, but as long as the casino doesn't need anything, it won't verify you.
So if it's very important, this casino probably won't be for you.
pre 5 meseci
Mostbet Casino is breaking basic AML rules.
They refuse to provide players with their own deposit history-a fundamental AML obligation under EU and international standards. If a casino cannot give you your full list of deposits, it means they are hiding something serious. Players have the right to request and receive their complete deposit history. Denying this is a clear violation.
pre 3 meseci
Zdravo, napravio sam nalog na Mostbetu, ali su depoziti uvek išli glatko i odmah. Došlo je do problema kada sam hteo da podignem novac. Zamrznuli su mi račun. I žele da pošalju sva dokumenta. Poslao sam im, uvek su zakazali vreme za video poziv preko Skajpa 4 puta i nikoga nije bilo. Zato želim da pitam da li je neko ikada podigao novac iz ovog kazina Mostbet.
Automatski prevedeno:
pre 3 meseci
Zdravo, ako ste prolazili kroz verifikaciju i kazino je organizovao video poziv sa vama, a vi nikada niste bili tamo, to po mom mišljenju nije normalno.
Kada je reč o povlačenju novca, verifikacija računa je u ovom slučaju neophodna. Ali ako ne mogu da ispune ono što vam kažu, to nije ispravno.
Stoga, da sam na vašem mestu, podneo bih žalbu i naš tim bi pokušao da pomogne.
Šta kažeš na to?
Automatski prevedeno:
pre 3 meseci
hello .. yes THEY are the ones who miss the time ( every time) . Here in Portugal, we have a local complaint Site...everyone report the same problem ( the Most bet operator never attends the video call) and the call gets postponed 3 or 4 times. Their intention is never to pay bro. Several people here in Portugal already get scamed
pre 3 meseci
Have you been through the same situation?
I would say that here they would try to help you if something similar happened, and of course if they could help us with it.
pre 3 meseci
Zdravo, ovo su mi napisali. Trebalo je da bude video poziv dva puta i ništa. Sva dokumenta sam poslao četiri puta. Ličnu kartu, pasoš, kreditne kartice i jednostavno se plašim da bi mogao da zloupotrebi ova dokumenta.
Ovo su napisali:
E-pošta je bolja u aplikaciji
Bezbedna, brza i organizovana e-pošta
Odgovor: 258614448
I
id_mb
kome ja
26. 10. Prikaži detalje
Dobar dan, dragi igrači!
Vaš nalog je zamrznut.
Prema članu 3.7 pravila, kladionica zadržava pravo da zahteva identifikaciona dokumenta od korisnika i da obavi video poziv u svrhu identifikacije.
Da biste završili identifikaciju, morate poslati sledeće informacije kao odgovor na imejl:
1. Posebna, ravna fotografija bankovne kartice koja je korišćena za uplatu na vaš igrački račun.
2. Fotografija bilo kog drugog identifikacionog dokumenta (polisa osiguranja, izvod iz matične knjige rođenih, vozačka dozvola, međunarodni pasoš itd.) pored glavnog dokumenta. Dva dokumenta = jedna fotografija.
3. Vaša trenutna imejl adresa, na koju ćete dobiti link za povezivanje putem Zuma.
Nakon što dostavite potrebnu dokumentaciju, biće vam zakazana video konferencija putem Zuma radi identifikacije.
Sve informacije moraju biti poslate u jednoj e-pošti.
Mostbet
Gmail je bolji u aplikaciji
Bezbedna, brza i organizovana e-pošta
Odgovor: 258614448
I
id_mb
Dobar dan, dragi igraču! Vaš nalog je zamrznut. Prema članu 3.7 pravila, kladionica zadržava pravo da zahteva identifikaciona dokumenta od korisnika...
I
id_mb
kome ja
Pre 12 danaPrikaži detalje
Bićete obavešteni o rezultatu verifikacije, molimo sačekajte.
Hvala vam na razumevanju!
Srdačan pozdrav
Mostbet služba bezbednosti
Verifikacija naloga može trajati najmanje 60 dana od zamrzavanja igračkog naloga, ali period verifikacije može se promeniti po nahođenju Kladionice i može se produžiti ili skratiti u zavisnosti od složenosti slučaja (prema stavu 2.9 pravila).
Bićete obavešteni o ishodu procesa verifikacije.
Verifikujemo naloge prvenstveno kako bismo sprečili nezakonito i prevarno ponašanje i osigurali poštovanje pravila. Detalji ovog procesa ne mogu biti otkriveni iz očiglednih razloga. Naši stručnjaci ulažu sve napore da što brže završe verifikaciju i donesu brzu odluku.
Hvala vam na razumevanju!
Mostbet
Automatski prevedeno:
pre 3 meseci
lolol ...they will delay payment as much as they can .. and on this time ( 60 days) they will review all bets to see if they can find anything , any detail, that can VOID all and keep the money for themselves. Believe me
pre 3 meseci
So, have you provided all the requested documents, all right?
Perhaps you should really think of filling a complaint as Jaro suggested if it is going nowhere. 🤷♀️
pre 3 meseci
Zdravo, gde da pošaljem žalbu Mostbetu? Hvala vam na savetu.
Automatski prevedeno:
pre 3 meseci
Možete otvoriti žalbu na našoj veb stranici,na ovom linku .
Ako se ništa nije promenilo i zainteresovani ste, onda to svakako uradite.
Automatski prevedeno:
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