MostBet Casino - opšta diskusija (strana 18)

i post several complaints on some sites and some Local sites from Portugal as well .. but no result so far

Yes, that's exactly right! I contacted them, but they didn't reply right away, I waited for a long time. It turns out that I entered the wrong data when registering, all corrected and replenished with coins. Who has what history when playing at this casino? Share your opinions please.

Hi, yes, I contacted support and received a response. I made a mistake myself

Great, so is it good that you and the casino fixed it together and now everything is fine? 🙂

I've been playing for three months, I like it. But there are issues with the software and support, I wish they would help faster. But otherwise everything is fine.

What do you need help with in the casino? Is the support slow and trying or do they not know how to help?

I always like to pass all the verification/kyc process before making any deposits and avoid any delays in potential withdrawals. I've been trying to know which documents they'll be requesting and how to upload them, unfortunately their website doesn't offer any way to do it directly.

But they don't answer my emails (sent to support@mostbet.com, all I get it's their spam. So if it's there any representative of this brand around here, let me know how do I get verified. Thanks

Hi, did the casino ask you to pass KYC? Sometimes it's not possible to do it on your own request and the documents will only be needed when the casino asks for them. Did you try live chat and write there to see if it would be possible to do it in advance or something about the whole process? 

Alternatively, don't they have something mentioned in the terms that they usually need when you have to go through this process? 

That's probably how I would start.

Thank you for your reply.

No they haven't asked me to pass KYC all they said was that my account it's "active", but I know how does this work; if there are some winnings and a withdrawal request they'll start asking for every imaginable piece of document, selfies and video calls etc. For me that's very stressful and time consuming.

In fact, I think passing KYC should be mandatory for all these casino/bookmaker sites before accepting anyone's money, then they can't use it as an excuse to delay payments or freeze accounts or whatever tactic they usually use to discourage clients from getting their funds.

I guess their chat it's managed by people that aren't that proficient in the English language, I spent some time asking for this information but never received a satisfying answer. There's nothing mentioned about which specific documents they'll request in their T&C either.

Well, that's a shame, but as I said, it's not mandatory for casinos, so they usually ask for KYC when you make your first withdrawal or when you have more withdrawals after a while. I know that somewhere it's possible to do this process in advance, but as long as the casino doesn't need anything, it won't verify you.

So if it's very important, this casino probably won't be for you.

Mostbet Casino is breaking basic AML rules.

They refuse to provide players with their own deposit history-a fundamental AML obligation under EU and international standards. If a casino cannot give you your full list of deposits, it means they are hiding something serious. Players have the right to request and receive their complete deposit history. Denying this is a clear violation.

Hello, I created an account on mostbet, but the deposits always went smoothly and immediately. There was a problem when I wanted to withdraw my money. They froze my account. And they want to send all the documents. I sent them, they always set up a time for a video call on Skype 4 times and no one was there. So I want to ask if anyone has ever withdrawn their money from this casino Mostbet.

Dobrý den založil jsem si účet na mostbet, ale vklady vždy proběhly v pořádku a hned. Nastal problém, když jsem chtel vybrat své penize. Zamrazily mi účet. A chtějí poslat veškeré dokumenty. Ty jsem poslal, uz 4 krát vzdy mi vybrali termin na videohovor na Skype a nikdy tam nikdo nebyl. Takže se chci zeptat jestli někdo vubec z tohoto kasina Mostbet vybral své penize.

Hi, if you were going through verification and the casino arranged a video call with you and you were never there, it's not normal in my opinion.

When it comes to withdrawals, account verification is essential in this case. But if they can't follow through on what they tell you, it's not right.

Therefore, if I were you, I would file a complaint and our team would try to help.

What do you say to that?

Ahoj, ak si prechádzal verifikáciou a kasíno si s tebou dohodlo videohovor a nikdy tam nebolo, nie je to normálne podľa mňa.

Keď sa jedná o výber tak verifikácia účtu je esenciálna v tomto prípade. Ale pokiaľ nevedia dodržať čo ti hovoria to nie je spŕavne.

Preto by som na tvojom mieste založil sťažnos´t a náš tím by sa pokúsil pomôc´t.

Čo na to hovoríš?

hello .. yes THEY are the ones who miss the time ( every time) . Here in Portugal, we have a local complaint Site...everyone report the same problem ( the Most bet operator never attends the video call) and the call gets postponed 3 or 4 times. Their intention is never to pay bro. Several people here in Portugal already get scamed

Have you been through the same situation? 

I would say that here they would try to help you if something similar happened, and of course if they could help us with it. 

Hi, they wrote me this. There was supposed to be a video call twice and nothing. I sent all the documents four times. ID card, passport, credit cards and I'm just afraid that he might misuse these documents.

This is what they wrote:

Email is better in the app

Secure, fast, and organized email

Open

Re: 258614448

AND

id_mb

to whom I

26. 10.Show details

Good afternoon, dear players!

Your account has been frozen.

According to Article 3.7 of the rules, the bookmaker reserves the right to request identification documents from the user and conduct a video call for identification purposes.

To complete identification, you must send the following information in response to the email:

1. A separate, flat photo of the bank card used to deposit into your gaming account.

2. A photo of any other ID (insurance policy, birth certificate, driver's license, international passport, etc.) next to the main document. Two documents = one photo.

3. Your current email address, to which you will receive a link to connect via Zoom.

After providing the necessary documents, you will be scheduled for a video conference via Zoom for identification purposes.

All information must be sent in one email.

Mostbet

Gmail is better in the app

Secure, fast, and organized email

Open

Re: 258614448

AND

id_mb

Good afternoon, dear player! Your account has been frozen. According to Article 3.7 of the rules, the bookmaker reserves the right to request identification documents from the user...

AND

id_mb

to whom I

12 days agoShow details

You will be informed about the verification result, please wait.

Thank you for your understanding!

Best regards

Mostbet Security Service

id@mostbet.com

Account verification may take at least 60 days from the freezing of the gaming account, but the verification period may be changed at the discretion of the Betting Company and may be extended or shortened depending on the complexity of the case (according to paragraph 2.9 of the rules).

You will be notified of the outcome of the verification process.

We verify accounts primarily to prevent illegal and fraudulent behavior and to ensure compliance with the rules. The details of this process cannot be disclosed for obvious reasons. Our experts make every effort to complete the verification as quickly as possible and make a quick decision.

Thank you for your understanding!

Mostbet

Ahoj tohle mi napsali. Dvakrát měl být videohovor a nic. Všechny dokumenty jsem poslal čtyřikrát. Občanský prukaz, pas, kreditní karty a právě mám strach ,aby tyto dokumenty nezneužil.

Tohle napsali:

mail je v aplikaci lepší

Bezpečný, rychlý a organizovaný e‑mail

Otevřít

Re: 258614448

I

id_mb

komu já

26. 10.Zobrazit podrobnosti

Dobré odpoledne, vážený hráči!

Váš účet byl zmrazen.

Dle článku 3.7 pravidel si bookmaker vyhrazuje právo vyžádat si od uživatele doklady totožnosti a provést videohovor za účelem identifikace.

Pro dokončení identifikace musíte v odpovědi na e-mail zaslat následující informace:

1. Samostatnou, plochou fotografii bankovní karty použité k vkladu na váš herní účet.

2. Fotografie jakéhokoli dalšího dokladu totožnosti (pojistná smlouva, rodný list, řidičský průkaz, mezinárodní pas atd.) vedle hlavního dokladu. Dva doklady = jedna fotografie.

3. Vaši aktuální e-mailovou adresu, na kterou obdržíte odkaz pro připojení přes Zoom.

Po poskytnutí potřebných dokladů budete naplánováni na videokonferenci přes Zoom za účelem identifikace.

Všechny informace musí být zaslány v jednom e-mailu.

Mostbet

Gmail je v aplikaci lepší

Bezpečný, rychlý a organizovaný e‑mail

Otevřít

Re: 258614448

I

id_mb

Dobré odpoledne, vážený hráči! Váš účet byl zmrazen. Dle článku 3.7 pravidel si bookmaker vyhrazuje právo vyžádat si od uživatele doklady totožnost...

I

id_mb

komu já

před 12 dnyZobrazit podrobnosti

O výsledku ověření budete informováni, vyčkejte prosím.

Děkujeme za pochopení!

Best regards 

Mostbet Security Service

id@mostbet.com

Ověření účtu může trvat nejméně 60 dní od zmrazení herního účtu, ale doba ověření může být změněna podle uvážení Sázkové společnosti a může být prodloužena, nebo zkrácena v závislosti na složitosti případu (podle odstavce 2.9 pravidel).

O výsledku procesu ověření budete vyrozuměni.

Účty ověřujeme především proto, abychom zabránili nezákonnému a podvodnému jednání a zajistili dodržování pravidel. Podrobnosti tohoto procesu nelze ze zřejmých důvodů zveřejnit. Naši odborníci vynakládají veškeré možné úsilí, aby dokončili ověření co nejrychleji a učinili rychlé rozhodnutí.

Děkujeme za pochopení!

Mostbet

lolol ...they will delay payment as much as they can .. and on this time ( 60 days) they will review all bets to see if they can find anything , any detail, that can VOID all and keep the money for themselves. Believe me

So, have you provided all the requested documents, all right?

Perhaps you should really think of filling a complaint as Jaro suggested if it is going nowhere. 🤷‍♀️

Hello, where should I send a complaint to Mostbet? Thank you for the advice.

Dobrý den a kde mam poslat stížnost na Mostbet? Děkuji za radu

You can open a complaint on our website,at this link .

If nothing has changed and you're interested, then definitely do it.

Sťažnosť môžeš otvoriť na našej stránke, na tomto linku.

Ak sa nič nepohlo a máš záujem, tak tak určite urob.