NovaJackpot Casino - opšta diskusija (strana 5)

Jaro

Forum and Reviews Administrator

Dirkselten

pre 6 meseci

OriginalPrevod

Pozdrav svima,

Već sam jednom komentarisao ovde.

Čekao sam 11 dana na isplatu od 1000 evra. Ali konačno sam ga dobio.

Sada sam opet nešto osvojio 31. marta i 1. aprila i od tada čekam.

Upravo sam ponovo primio uplate, tako da mi sve radi kako treba.

Držim vam fige da i dalje svi primate svoje isplate.

Pozdrav

Automatski prevedeno:

pre 6 meseci

OriginalPrevod

I'm glad, apparently the casino won't be so fast in withdrawals, which would probably discourage me, but I wouldn't mind waiting a week. The important thing is that you got the money, and according to your words, not once, so it's fine. 😉

Roswitha74

Stariji Pripravnik

Nemačka

pre 6 meseci

OriginalPrevod

Zdravo, moram da pošaljem jednomesečnu istoriju transakcija Mifiniti u PDF formatu u kazino. Kako to radite sa MIFINITI? Može li mi neko pomoći?

Automatski prevedeno:

Jaro

Roswitha74

Forum and Reviews Administrator

Roswitha74

pre 6 meseci

OriginalPrevod

Oh, since I don't use Mifinity I don't really know. But you can try asking in this thread and maybe someone will be able to help you: https://casino.guru/forum/general-gambling-discussion/mifinity-withdrawal-to-bank-account/13

Fingers crossed it all works out well. 🙂

delc22

Pripravnik

Irska

pre 6 meseci

OriginalPrevod

update from me: this is so frustrating, they are paying me out in 500, but now i am waiting since 9th april for my next 500 , its a nightmare , support doesnt answer my emails and live support just give the same copy and paste answer

Roswitha74

Stariji Pripravnik

Nemačka

pre 6 meseci

OriginalPrevod

Od 12. marta čekam svoj novac. Već sam podneo žalbu. Poslao sam traženu dokumentaciju 15. aprila, a danas, 3 dana kasnije, pisala mi je podrška da su prosleđeni finansijskom odeljenju. U međuvremenu, poslao sam dodatne dokumente, snimak ekrana MIFINITI, u kazino. To je bio zahtev Odeljenja za finansije u žalbi. To je bilo pre 2 dana. Ne znam da li je još stigao. Za sada nema odgovora iz kazina i još uvek nema novca. Tako je to sa ovim kazinom!!! Jednostavno ste nemoćni i gubite veru u ugledna kazina!!!

Automatski prevedeno:

Roswitha74

Stariji Pripravnik

Nemačka

pre 6 meseci

OriginalPrevod

Upravo sam dobio svojih prvih 500 evra. Sad me zanima kada će biti isplaćeno ostalih 500€. Ima još pozitivnih momenata.

Automatski prevedeno:

Romi

Community & Complaints Administrator

delc22

pre 6 meseci

OriginalPrevod

update from me: this is so frustrating, they are paying me out in 500, but now i am waiting since 9th april for my next 500 , its a nightmare , support doesnt answer my emails and live support just give the same copy and paste answer

pre 6 meseci

OriginalPrevod

Sorry you need to wait this long. Have you thought about filing a complaint, perhaps? Maybe our team will be able to help you out somehow.

Romi

Community & Complaints Administrator

Roswitha74

pre 6 meseci

OriginalPrevod

Upravo sam dobio svojih prvih 500 evra. Sad me zanima kada će biti isplaćeno ostalih 500€. Ima još pozitivnih momenata.

Automatski prevedeno:

pre 6 meseci

OriginalPrevod

Thank you for the update. Please continue with this kind of news soon.😉

Roswitha74

Stariji Pripravnik

Nemačka

pre 6 meseci

OriginalPrevod

Da, danas sam dobio drugu isplatu. Bilo je brzo.

Automatski prevedeno:

Romi

Roswitha74

Community & Complaints Administrator

Roswitha74

pre 6 meseci

OriginalPrevod

That is great. Will you continue to play there, I wonder?🤔

delc22

Pripravnik

Irska

pre 6 meseci

OriginalPrevod

This place just gets worse, im now waiting almost two weeks, i give up on this place, really is a crap casino

Jaro

delc22

Forum and Reviews Administrator

delc22

pre 6 meseci

OriginalPrevod

I see that you have managed to start a complaint, which is a good step when you are still waiting for your money.

However, have you successfully verified your account? Did you play with any bonus or not ? Are you still in contact with casino in context of your withdrawal?

Let me know and of course if anything changes feel free to update me.

delc22

Pripravnik

Irska

pre 6 meseci

OriginalPrevod

Account says no need for verification at this time, and i never use deposit bonus, and all they keep saying is be patient

Ažurirano od strane autora pre 6 meseci

Radka

delc22

Social Media & Community Specialist

delc22

pre 6 meseci

OriginalPrevod

Well, sorry to say that, but there is not much to conclude.

Obviously, the fact that you have been able to withdraw a few times before this delay sounds at least promising, right? Still, it would be fair to pass a decent explanation to you.

Let's just hope for the soon-coming game changer. 🤞🤞

llamaontv

Posetilac

Kanada

pre 6 meseci

OriginalPrevod

Hello all.

I have recently ran into a casino known as NovaJackpot.com, operating with a curacao license and under the company Rabidi N. V.

This company has been holding my withdrawal for a month now after their website promises a 3-5 day withdrawal. Since day 3 of the withdrawal process, I kept asking the live support when the money would be sent out and they just kept responding with the automated response of "soon". They have no actual intention of sending it out and after threatening to report their company to the licensing agency for the casino, they banned my account. Please stay away from this casino.

Their email support has also not replied to any of my emails that I sent weeks ago.

Amount deposited: $910

Amount attempted to be withdrawn: $520

Ažurirano od strane autora pre 6 meseci

Jaro

llamaontv

Forum and Reviews Administrator

llamaontv

pre 6 meseci

OriginalPrevod

Hi, I'm sorry you got yourself into this situation. Does it mean that you still have some balance in your account and the casino has blocked your account with it ? I think a month for one withdrawal is quite a lot, so it's good that you filed a complaint.

Did you play with any bonus or not ?

Anyway, since you have a complaint, our team will try to help you and I strongly believe that it will be successful.

For now, we'll have to wait and see how the investigation goes.

Sane

Početnik

Finska

pre 5 meseci

OriginalPrevod

This is a scam casino and I will not get my winnings. I've been waiting for 3 month already. Money withdrawal request have been canceled by the casino time after time and I have not received any kind of message or explanation as to why. The authorizations are fine, but they are still being questioned all the time. And a document of bank transactions is not accepted even if it is from the right time and the deposit is visible.

Romi

Sane

Community & Complaints Administrator

Sane

pre 5 meseci

OriginalPrevod

Sorry about the issue you are having at this casino. Have you checked if the format of the document is right as well? Many times, this is the reason for not accepting some documents from the casino side.

If you feel you need to help solve this issue, do not hesitate to submit a complaint here, and our team will surely have a look at it. Please follow this link to do so.

Sane

Romi

Početnik

Finska

Romi

pre 5 meseci

OriginalPrevod

Yes, the format of the document is right 👍

Radka

Sane

Social Media & Community Specialist

Sane

pre 5 meseci

OriginalPrevod

Good, so if the casino really has a good reason not to accept your documents, it must be something else.

Speaking of which, I imagine you have exchanged some responses with its staff, any mentions about why these documents have not been accepted?

Obviously, 3 months is far from the normal time line, so I have little doubt you have not asked them.

Are you aware of anything worth mentioning? 🤔

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