I would like to point some additional things. I registered on 23.06. I am successfully verified, I haven't used any bonuses, I used only my deposit. I withdrew 20 000 PLN where I deposited in total 1000 PLN. It gives 20 times my deposit.
The Casino informed me that pursuant to point 8.11 of the regulations, a withdrawal limit of maximum EUR 10,000 per 30 days was applied because the withdrawal sum exceeded 20 times my deposits (which amounted to PLN 1000).
It is worth underlining, however, that section 8.11 only says that such a limitation may, but does not have to, be applied.
Let me quote: the user may be subject to a maximum withdrawal limit of EUR 10,000 [...] per 30 days."
I asked them for a timeline for withdrawal– at first I received the info from Wojciech VIP manager and Jakub Vip manager that at the latest my withdrawal will be made on 02.07.2025 at 12:28. Later on by the consultant Milan I received the info that it would be 30 days!
I therefore submitted a formal request for confirmation that, in accordance with point 8.10.2 of the regulations, the entire amount should be paid out no later than within 5 business days of placing the order.
The content of this entry is as follows:
8.10.3. For amounts between EUR 500 and EUR 4999: from 5 minutes to 48 hours, but no later than 5 business days from the date of submission of the request.
The withdrawal was requested on 25/06/2025, so the deadline is 02/07/2025. The total amount to be withdrawn is PLN 20 000.
At this point I am waiting for their response and confirmation of the date for implementation.
Casino Guru can I leave it here? I am really afraid that I won't see my money at all.
