Zdravo Radka,
Nažalost, situacija sa OnlySpins-om se nastavlja vuče već veoma dugo i do sada nije bilo pravog napretka. Proces verifikacije je ponovo resetovan, pa su čak i isplate koje su već bile zatražene otkazane.
Pošto smo o ovome već razgovarali pre nekog vremena, želeo sam da vas ukratko obavestim i pitam da li imate neke savete kako najbolje postupiti u takvoj situaciji.
Hvala vam, zaista to cenim.
I'm really sorry that this situation has been dragging on for so long. Our complaint team is in touch with the casino, though, and hopefully soon we'll see some movement.
Please stay patient; there is nothing much you can do now, actually.
Zdravo Romi,
Hvala vam na povratnim informacijama. Izgleda da zaista nemam drugu mogućnost nego da čekam. Iskreno, više ne razumem u potpunosti situaciju i nije mi jasno šta tačno kazino i dalje očekuje. Iskreno se nadam da će ovo uskoro postati jasno.
That would be for the best, in my opinion, and as you said, hopefully we'll learn more soon.
I will also keep an eye on the case.
Hvala ti, Romi
Hi there. Numerous complaints of non payment and unresolved in your complaints section.
Why is this casino rated 8.8?
Im going through your list of casinos and I am genuinely curious why are you rating all these casinos so high with so many complaints against it not resolved?
Hi there again.
No, all complaints have been resolved. All have been sorted out.
https://casino.guru/complaints/all
Since you still apply the same approach, misinterpret the content and provide false information on numerous subjects related to Casino Guru, your account is restricted when it comes to the forum.
It has been like this for more than 4 months; that is unbearable.
Takođe bih trebalo da napomenem da je skoro sve sada stiglo i da je moj problem rešen. Moja žalba bi trebalo da bude zaključena do sutra. Hvala vam na pažnji.
It has? That's a wonderful update. It took quite some time to resolve that, but I'm glad it is behind you. Thank you for the follow-up.
Do you plan to keep playing with this one? Asking just out of curiosity.
Da, srećom sve je sada sređeno, iako je trebalo vremena. Hvala na povratnim informacijama.
Kasnije ću odlučiti da li ću nastaviti da igram tamo. Moja glavna briga je bila da se stvar reši na čist način i da se isplata obradi u celosti.
Yeah, sure.
I was just wondering if the next payouts might be smoother since the account is verified and many other details have been checked. Still, that is just an idea; the reality may differ. 🙂
Whatever you chose, I wish you easy processing!
Da, sve je sada stiglo u celosti i moj slučaj je zatvoren. Hvala vam puno na podršci tokom celog procesa.
Svakako ću povremeno posećivati sajt i očekujem da će buduća isplaćivanja biti lakša sada kada je moj nalog potpuno verifikovan. Rado ću podeliti sva buduća iskustva.
Hi there. Numerous complaints of non payment and unresolved in your complaints section.
Why is this casino rated 8.8?
Im going through your list of casinos and I am genuinely curious why are you rating all these casinos so high with so many complaints against it not resolved?
U pravu ste u svom pitanju i slažem se, jer se na njega oslanjam. Kada tražim kazino koristeći reference koje Casino Guru pruža... to dovodi u pitanje kredibilitet Casino Guru-a.
Hello, I somehow missed your post here. I'm sorry about that. One way or another, thank you for your overall patience, and it wold be nice to see you back with more, let's say, positive experiences. 🙂
U pravu ste u svom pitanju i slažem se, jer se na njega oslanjam. Kada tražim kazino koristeći reference koje Casino Guru pruža... to dovodi u pitanje kredibilitet Casino Guru-a.
Hello, we can talk about what specifically seems to be the matter if you want. Transparency matters, so go ahead.
Nema problema, hvala vam na povratnim informacijama. Drago mi je što je problem sada rešen i nadam se pozitivnim iskustvima u budućnosti.
In that case, I wish you a smooth withdrawal in the future. If something goes wrong, please share it with others or allow my colleagues to investigate, if you like such ideas.
Have a good one!
Dobro jutro,
Podneo sam žalbu kazinu OnlySpins. Nisam mogao da podnesem žalbu bez korišćenja VPN-a jer je CasinoGuru blokiran u Francuskoj.
Zbog toga sam morao da koristim VPN da bih podneo žalbu.
Želeo bih da vas podsetim da nisam igrač u Irskoj, ja sam Francuz i nikada nisam koristio VPN da bih igrao na OnlySpins-u.
Moje pitanje je sledeće: da li još uvek prihvatate žalbe francuskih igrača?
Unapred hvala na vašem odgovoru.
Of course we accept. We do not have any restricted countries on our website from which players cannot access it. Of course, if our website is blocked in a certain country, then it is not only up to us. In any case, you can use a VPN on our website, and if you have opened a complaint, you can certainly tell our team so that they know which country you are from and what your problem is.
I read about it in the complaint, so I hope this whole case will be resolved.
I'll keep my fingers crossed for you.🤞
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.
