Thank you for your response.
Could you please update the summary of my complaint by removing "Ireland" and replacing it with "France"?
I never played using a VPN and am concerned OnlySpins might use this incorrect information against me.
All my activity was legitimate from France.
Thank you for your help.
Ljudi, ne morate da koristite VPN. Ako neko želi da podnese žalbu, sasvim je dovoljno samo dodati direktnu vezu sa veb stranice. Ova opcija je dostupna svima prilikom otvaranja žalbe.
Ako nije moguće pristupiti CasinoGuru-u iz Francuske, VPN je apsolutno neophodan.
U suprotnom, za onlajn kazina nije potrebno koristiti VPN, jer svi imaju ogledala koja rade u Francuskoj. OnlySpins radi savršeno za mene; nikada mi nije bio potreban VPN.
I’m going through exactly the same thing. OnlySpins does pay — very slowly, admittedly — but I think it’s reliable (at least, I hope so). You really have to be patient and keep following up with them.
I know it’s uncomfortable and honestly very annoying to have to chase them every day, but unfortunately you shouldn’t give up and you should keep all the evidence.
One piece of advice: don’t play again, keep your winnings and continue communicating with OnlySpins by email until you get paid.
Situations like this are always stressful, especially when you’ve already submitted so many documents and just want some clarity. It does sound like a lot of it comes down to address verification and internal review delays. Hopefully now that everything is under manual review, things will finally move forward.
Fingers crossed it gets resolved soon 🤞.
Thank you for your response.
Could you please update the summary of my complaint by removing "Ireland" and replacing it with "France"?
I never played using a VPN and am concerned OnlySpins might use this incorrect information against me.
All my activity was legitimate from France.
Thank you for your help.
I am unable to update it, as I am not in complaint team. In any case, be sure to write to Petra and she will take care of it so that you can avoid further inconvenience.
I hope everything turns out well.🙂
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.
