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I koliko im obično treba?
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Paston Casino - opšta diskusija (strana 2)
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Koliko dugo treba da verifikujete moj nalog i da mi date povlačenje?
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pre 1 godinu
Hello,
we are not the casino, I'm sorry I can't answer this question. Please log in to your casino profile and ask the support about that.
Generally speaking, it may take a few days based on the casino curent occupation.
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Znam da nisi kazino hvala
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Then let us know how is your withdrawal faring, please. 🤞
pre 1 godinu
Još mi ne kažu da pregledaju i nemaju rok da mi kažu
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U odgovoru na vaš upit, obaveštavamo vas da ne postoji predviđeni rok za završetak studije koju je sprovelo Odeljenje za rizike, tako da dok se istraga ne završi, vaš nalog će ostati suspendovan.
Kada se studija završi, obavestićemo vas o tome putem e-pošte.
Pored toga, u vezi sa povlačenjem koje ste nam saopštili, obaveštavamo vas da je u mejlu koji vam je poslat naznačeno da je povlačenje odbijeno. Nemamo više informacija o tome.
S poštovanjem,
Korisnički servis
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pre 1 godinu
Hello,
don't want to scare you, still, it makes sense that the security check is not clearly explained to the player, because it could spoil the check itself. Sometimes it takes even a few months but that's just general information, take it as a note. Reasons for such additional account review may quite vary, but I'd say that there may be some similarities with a group of players, the same patterns, or anything that needs to be investigated.
I perfectly understand that it is quite an unbelievable situation for a casual player, try to be patient, please. The complaint team will do its best to support you.
pre 1 godinu
Sačekaću ali nemam šta da krijem
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pre 1 godinu
Sada kada mi Daniel Un nije platio, i njega vidite normalnog
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Can you kindly explain a bit further, please? I have no clue what you wished to express. 🤔
pre 1 godinu
Da je Danijel video mejlove normalno i ja mu kažem da li sada vidi normalno
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pre 1 godinu
I think got it now - thank you.
Yes, even a kind of additional check is quite normal. It may be triggered automatically by the casino's system. It's important to say that in order to get the winnings, this check or KYC must be done first. As far as I can tell, this is still the case at the moment.
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Ovo više nije normalno
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As you know, Tomas asked the casino to step into the complaint and update us. 2 Days left for them to explain.🤞
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Ali oni će vam reći???
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We have to wait for that to be found out, I'm afraid.
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pre 7 meseci
Uplatio sam 20 evra u Lucki Dreams 1. marta 2024. putem trenutnog transfera. Novac mi je naplaćen i kazino ga je odbio. Samo do danas
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pre 7 meseci
Hey there!
In your complaint, I found this part, "The money was debited from my account and has not been refunded until today, 19.03.2024."
Normally, I would take that as a problem-solved sort of update, but I prefer to ask you whether I'm right.
One way or another, the complaint itself could use an update, kindly do so right here 👈.
Don't hesitate to correct me regarding the misplaced deposit.
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