Da, imaju problema sa igrom, ali im nisam rekao razlog, samo da zatvore nalog, a danas sam im čak poslao još jedan imejl i ponovo sam kontaktirao čet, ali su mi rekli isto kao i uvek i zatvorili čet, problem je što dok nije zatvoren, odnosno ove dve nedelje, ja sam glup i uplatio sam više novca, zato želim da ga sada zatvore.
Unfortunately, if you didn't clearly state the reason they will not close your account immediately, you know.
Not even our complaint team is able to help you out like this.
So, if the reason is a gambling problem, you need to write it clearly.
take care
don’t play here
they took my balance when I was playing
they are theefs
Hey, can you also describe why this happened and what the casino said to you about it? This is quite general and I would like to know if it could be helped.
I'll be waiting for an answer.
when my balance removed
I talked with support team maybe many days each one told we will check and nothing to do
no body help me
they took my money!!!!
Okay, and what did they want to check, didn't they tell you? What does many days mean, how long does it take? What did you play, was it slots or something else?
am writing to report a serious issue I experienced while playing the Bart Festival game on the Pragmatic Play platform. My account balance exceeded $150, but suddenly, the entire amount disappeared, and my balance dropped to $0 without explanation.
I have contacted your support team several times over the past few days, and although they mentioned escalating the issue to the concerned department, I have not received any resolution or update until now
Hello, what an unpleasant event!
Sadly, such investigations may be quite long because the provider very often gets involved too. Hence, the casino is in the same position as you—waiting for the final confirmation.
I imagine it is challenging, but patience is the only advice for this moment. When did this issue occur, please?
Maybe 3 months ago
That is a really long time to wait, though. So perhaps you could try to file a complaint here with our team, and we will try to find out what is going on.
Please follow this link where you can do so.
Describe the whole situation well, and we will get back as soon as possible.
Greetings, the first thing I would say is, don't gamble with money to avoid losing it.
As for the withdrawal process, I know it's probably painful if you can only withdraw 500 a day. In any case, the casino has a limit. I don't understand why they downgraded you in the VIP level, and I guess that's exactly why you have a smaller withdrawal limit and could theoretically lose all your money in the casino. However, as long as the casino pays out as it should, there's probably nothing more that can be done about it.
If that's not the case, you can file a complaint with us and we'll try to help. However, I don't think we'll be able to do anything about the limit if they stick to it.
I am seeing comlaints here but on my end, i'm not having issues both on deposits and withdrawals.
Thank you for cheering up. Nice to see that not everyone has to wait due to lowered VIP level.
Speaking of which, what do you think about this VIP system? Never gave you any trouble when it came to withdrawal limits?
Zdravo, već 14 dana uzalud čekam isplatu. Moje isplate su više puta otkazane. Uradio sam tačno ono što mi je podrška rekla, ali podrška playzilla2.com ništa nije potvrdila. Čak i nakon potvrde od playzilla2.com, moja isplata je ponovo otkazana. Ismevaju me 10 minuta, otkazujući ono što su ionako rekli i ponašajući se kao da ništa ne znaju. Sve su to samo prazne reči. Želim da pokrenem pravni postupak i zamolim vas da ovu platformu označite kao nebezbednu. Ne želim da se isto desi bilo kome drugom. Deponovanje i kockanje su u redu, ali isplate sa playzilla2.com su nemoguće. Za 14 dana, moj ukupan saldo je isplaćen samo dva puta i otkazan osam puta. Nivo mog naloga je smanjen sa 3 na 2, tako da imam nizak limit isplate, ali je ipak otkazana. Trenutno imam 43.000 evra koje sam osvojio u pravom novcu od playzilla2.com i ne primam ništa. Ne uplaćujte ništa. Najbolje je kloniti se ove platforme.
Da, verujem guruu. Sačekaću i videću. Hvala vam na pomoći. Srdačan pozdrav.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.
