Powbet Casino - opšta diskusija (strana 5)

Right, so I understand nothing new. I saw that your complaint has been escalated to Natalia, who will contact the casino and we'll see what she finds out. Hopefully everything will be okay and you'll be able to successfully verify. 

I'll be here if anything. 

Good morning,

day 08/30/2024 I deposited 300 euros via buddybank card on powbet6.com, playing I reached 900 euros and I requested a withdrawal of 500 euros day 08/31/2024 via international bank transfer by entering the iban of my Revolut account and day 09/01/2024 I made another withdrawal request of 400 euros always with international bank transfer.

(both buddybank and Revolut accounts are in my name)

Today my first withdrawal request was rejected, with 500 euros being written off from my gaming account.

I contacted support via chat and was told "We are very sorry to inform you that your withdrawal request has been cancelled due to a Payment Provider update affecting withdrawals.

by credit card.

In any case, the total amount

correspondent was

promptly credited back to the

game account.

We are truly sorry for the inconvenience caused.

However, we invite you to make a new withdrawal request and we will be happy to notify you.

competent department to process and dispatch the new request as soon as possible".

I requested both withdrawals via bank transfer, not credit card.

I was advised to resubmit the withdrawal request again via bank transfer.

On 04/09/2024 my second withdrawal of €400 was cancelled. By contacting support via chat I was given this reason "It appears that previous withdrawal attempts have been cancelled by your bank's payment provider, so try to withdraw with another withdrawal method. In order to withdraw we recommend

usually to use

the option of bank transfer via

Bank Transfer, or, if that doesn't work, try to withdraw directly to the card you deposited with. As a last resort, if it still cancels, I can recommend using an e-wallet, such as Mifinity or Ezeewallet."

I asked how to proceed, and I requested a withdrawal via bank transfer this time national and put my iban of my account. I attach screen chat of the first and second withdrawal canceled.

They never asked me to verify my account.

Now tomorrow they will surely cancel the one of 500 euros made on 03/09/2024.

How do I get out of this situation to actually get my money?

Buongiorno,

giorno 30/08/2024 ho versato 300 euro tramite carta buddybank su powbet6.com , giocando sono arrivato a 900 euro ed ho richiesto un prelievo di 500 euro giorno 31/08/2024 tramite bonifico internazionale inserendo iban del mio conto Revolut e giorno 01/09/2024 ho fatto un'altra richiesta di prelievo di 400 euro sempre con bonifico internazionale.

(sia conto buddybank che Revolut sono intestati a me)

Oggi mi é stato rifiutato la prima richiesta di prelievo, stornandomi 500 euro nel conto gioco.

Ho contattato l’assistenza tramite chat e mi é stato detto " Siamo davvero spiacenti di comunicarle che la sua richiesta di prelievo è stata nostro malgrado cancellata a causa di un aggiornamento del Provider di pagamento che ha coinvolto i prelievi

tramite carta di credito.

In ogni caso, l'importo totale

corrispondente è stato

prontamente riaccreditato sul

conto gioco.

Ci dispiace davvero per l'inconveniente occorso.

Tuttavia, la invitiamo a fare una nuova richiesta di prelievo e sarà nostra premura avvisare

dipartimento competente per evadere e processare il prima possibile la nuova richiesta".

Io entrambi i prelievi l’ho richiesti tramite bonifico non carta di credito..

Mi é stato riconsigliato di rifare la richiesta di prelievo di nuovo tramite bonifico.

Giorno 04/09/2024 mi è stato annullato il secondo prelievo di euro 400. Contattando sempre l'assistenza tramite chat mi è stata data questa motivazione "Mi risulta che i tentativi di prelievo precedenti siano stati cancellati dal fornitore di pagamento del tuo istituto bancario, pertanto prova a prelevare con un altro metodo di prelievo. Per poter prelevare consigliamo

solitamente di utilizzare

l'opzione di bonifico tramite

Bank Transfer, oppure, se cosi' non va, di provare a prelevare direttamente sulla carta con la quale hai depositato. Al limite, se si dovesse annullare anche cosi', posso consigliare di utilizzare un e-wallet, come Mifinity o Ezeewallet."

Ho chiesto come procedere, e ho richiesto un prelievo tramite bonifico bancario questa volta nazionale e messo il mio iban del mio conto. Allego screen chat del primo e secondo prelievo annullato.

Non mi hanno mai richiesto verifica dell'account.

Ora sicuramente domani mi annulleranno quello di 500 euro fatto giorno 03/09/2024.

Come devo uscirne da questa situazione per avere realmente i miei soldi?

Hi, I can see that this is quite an unpleasant situation. I would say for starters that we give casinos 14 days to pay out a player's withdrawals. Still nothing has changed and you are just getting information on how to use another method which I see doesn't help much. Do you think you could try the e-wallets that were offered to you ? 

If nothing has changed and you still haven't managed to make a withdrawal, you can use our free feature - the complaint form.

Our team would try to help you. 

So let me know how it goes.

Good morning, yesterday after the response that international bank transfer was not a good method of withdrawal, I cancelled the withdrawals and made a withdrawal of 500 with a national bank transfer by entering my Italian IBAN.

Today I will do the same thing for the second withdrawal of 290 euros remaining.

(still no account verification request)

We'll see how they respond if they cancel me with this method too.

I will keep you updated and thank you for your availability.

Buongiorno, ieri dopo la risposta che come metodo di prelievo bonifico internazionale non gli andava bene ho annullato i prelievi e ho fatto un prelievo da 500 con bonifico nazionale inserendo il mio iban italiano.

Oggi farò stessa cosa per il secondo prelievo di 290 euro rimanenti.

(ancora nessuna richiesta di verifica dell’account)

Vedremo come mi rispondono se mi dovessero annullare anche con questo metodo..

Vi terrò aggiornati e vi ringrazio per la disponibilità.

I understand, so let's wait and see what they tell you and whether this time the withdrawal will go through or will be rejected again. 

I will wait for your news. 🙂

Today, September 8, they just accepted my withdrawal of 290 euros made on a later date than the one of 500 that I still find among the pending withdrawals.

No account verification required.

I attach before and after screenshots.

I hope they send the 500 one for payment too.

I'll keep you updated!

Oggi 8 Settembre mi hanno appena accettato il prelievo di euro 290 fatto in data successiva rispetto a quello di 500 che ancora trovo tra i prelievi in pending.

Nessuna richiesta di verifica conto richiesta.

Allego screen prima e dopo.

Spero mandino in pagamento anche quello da 500.

Vi terrò aggiornati!

So that's great news, I can see that things are moving forward, although slowly. I also hope that your next withdrawal will go through and be approved and you will get the money. 

I will wait for the next update. 😊☘️

I have been waiting for my €500 withdrawal from powbet for 8 days and still nothing, they don't tell me anything, I talk to them and they just make me give up

Llevo 8 días esperando mi retiro de 500€ de powbet y aún nada,no me dicen nada les hablo y solo hacen darme larga

Hello, I see you didn't get any reason why you don't have your money which is a pity because we would have something to bounce back from at least. 

However, I would like to say that we give casinos 14 days to sort everything out and send the player the money, so if that doesn't happen, let us know and we'll try to help. 

Nevertheless, wasn't it necessary to do some verification here ? Did you play here with the bonus or not ? 

I have never played here, I just want to collect my money and that's it.

Aquí nunca he jugado solo quiero cobrar lo mío y ya

Hi Paola. I have had problems with this casino.

In the verification part, you have to provide the required documents. Once they are verified, the account will be verified. Then it will let you withdraw it.

It was hard for me, but they finally verified it. I made the withdrawal on Monday. Let's see if the money arrives...

Did you do the verification?

Hola Paola. Yo he tenido problemas con este casino.

En la parte de verificación, tienes que aportar los documentos requeridos. Una vez estén verificados, se verificará la cuenta. Entonces te dejará retirarlo.

A mi me costó pero al final me la han verificado. El lunes hice el retiro. Vamos a ver si llega el dinero...

Tuya hiciste la verificscion?

I understand, according to what I've seen some players are also facing the same problem as you. And that's why I would recommend to be patient and try to ask the support once in a while how is your withdrawal. If they continue to ignore you, then I would proceed to file a complaint on our website. 

Do you think you can handle it ?

It tells me that I don't need verification

Me pone que no necesito verificación

I write to them like 10 times a day and they tell me they are behind schedule, that I have to be patient.

Les escribo como 10 veces al día y me dicen que van atrasados que tenga paciencia lo unico

Without verification, they will never let you withdraw the money. They pretend to withdraw it, but it never arrives. Because verification is required first.

The withdrawal will be cancelled in a few days. Ask for the withdrawal to be cancelled so that you can be asked for verification.

They also let me "make a withdrawal" but it didn't arrive. Then they returned the money to my account, I went to the verification section and they asked me for information.

-DNI

- SELFIE PHOTO WITH THE MOBILE PHONE ON CLOSE TO THE FACE WITH THE POWBET ACCOUNT OPEN

- PHOTO OF THE CARD WITH ONLY THE FIRST 2 AND THE LAST 6 NUMBERS VISIBLE (I COVERED THE OTHER NUMBERS, EXPIRATION DATE AND SECRET NUMBER WITH SMALL PAPERS)

-PDF OF THE MONTHLY MOVEMENTS THAT THEY ASK FOR. WHERE YOUR FULL NAME APPEARS ALONG WITH THE ACCOUNT NUMBER ASSOCIATED WITH THE CARD.

Once verified, everything should arrive correctly. I am going through this phase. If they enter it, I will come back to let you know.

Sin verificacion jamás te dejaran sacar el dinero. Ellos hacen como que lo retiran, pero nunca llega. Ya que primeramente se necesita la verificacion.

En unos días se cancelara el retiro. Pide que se te csncele el retiro para que te pidan la verificacion.

A mi también me dejaron "hacer retiro" pero no llegaba. Entonces me volvio enl dinero a la cuenta, puse en el apartado de verificacion y me pidieron datos.

-DNI

- FOTO SELFIE CON EL MOVIL ENCENDIDO ALNLADO DE LA CARA CON LA CUENTA DE POWBET ABIERTA

- FOTO DE LA TARJETA CON SOLAMEMNTE LOS PRIMEROS 2 Y LOS ULTIMOS 6 NUMRROS VISIBLES ( YO TAPE LOS OTROS NUMEROS, CADUCIDAD Y NUMERO SECRETO CON PAPELITOS PEQUEÑITOS)

-PDF DE MOVIMIENTOS DEL MES QUE TE PIDAN. DONDE SALGA TU NOMBRE COMPLETO JUNTO CON EL NUMERO DE CUENTA ASOCIADO A LA TARJETA.

una vez verificado, debería llegar todo correcto. Yo voy por esta fase. Si me lo ingresan, volveré para decírtelo.

I am still not verified, the withdrawal of 290 euros was credited to me yesterday... the withdrawal request of 500 euros is still pending since September 4th.

From what I understand they pay but in their own time and based on what their head tells them.

Io ancora non verificato, il prelievo di 290 euro mi é stato accreditato ieri..la richiesta di prelievo da 500 euro invece resta ancora in attesa dal 4 Settembre.

Da come sto capendo pagano ma con i loro tempi e in base a cosa gli dice la testa.

You have to verify the account first. There is no other option.

Primero tienes que verificar la cuenta. No hay otra opción

That's why I wrote once in a while. If you bombard them with emails they probably have nothing else to say to you. I understand that you want your money as soon as possible, but this kind of thing doesn't help. 

I see that another player is also asking for verification like I did and I wonder if the casino will request it. It would be pretty pointless for me to leave your withdrawal pending for more than a week and then cancel it because they want your documents. Although that can happen too. So we'll see if the next few days bring anything new. 

I even opened a complaint here. That's why I know that verification must be done first. Regards

Yo incluso abrí una queja aquí. Por eso se que primeramente hay que realizar la verificscion. Saludos

I repeat, I have 290 euros in my checking account without verifying the account.

Ripeto, 290 euro li ho sul mio conto corrente senza verificare l’account.