Zdravo i hvala i tebi.
Sada vidim da ste upravo dobili automatski odgovor e-poštom od Zendeska, što naravno ne rešava problem, i razumem da je neubedljivo.
Kada je u pitanju ćaskanje uživo, ti agenti nemaju pristup konkretnim detaljima i rokovima od finansijskog tima, npr., tako da razumem da nisu mogli da pomognu.
Dakle, nije prošlo više od 14 dana kako je navedeno u žalbi. Stoga vam predlažem da više ne šaljete poruke Veroniki osim ako nemate nešto konkretno i ključno za žalbu.
Znam da je teško biti strpljiv, ali ti promotivni imejlovi na koje se toliko fokusiraš nemaju nikakve veze sa tvojim isplatama, na primer. Ljubazno te molim da daš malo vremena da se žalba dalje obradi. Upoznati smo sa problemom i proces je u toku.
Bićete blagovremeno obavešteni kada budu potrebni dodatni detalji. Ne brinite. 🙏
Hello and thank you too.
Now I can see that you just received an automated response email from Zendesk, which of course does not resolve the problem, and I understand that it is unconvincing.
When it comes to live chat, those agents have no access to concrete specifics and deadlines from the finance team, e.g., so I understand that they could not help.
So, it has not been more than 14 days mentioned in the complaint. Therefore, I suggest you do not send anymore posts to Veronika unless you have something concrete and crucial for the complaint.
I know it is difficult to be patient, but those promo emails you are so focused on have nothing in common with your withdrawals, for example. Kindly give the complaint some time to proceed further. We are aware of the matter and the process is ongoing.
You'll be notified properly once more details are needed. Do not worry. 🙏
Automatski prevedeno:
