pre 8 meseci
Hey Radka,THX i did it... can you confirm receipt of the complaint? Now what are the next steps?
I apologize for the questions but it's the first time I ask for help here and I don't know how it works.
Thank you very much
Rabona Casino - opšta diskusija (strana 25)
pre 8 meseci
Hello, no problem at all, don't worry.
I can see the request submitted and once it is reviewed and approved, you may keep track of it in your profile. It might be handy: https://casino.guru/profile-complaints/718809/vesnadragcevic81
Additionally, you will receive a notification each time you need to respond.
Please be ready for a set of questions, first. Sort of opening ceremony. 🙂
In short, the complaint starts with figuring out what has happened, then gathering evidence and details from the player. Once the matter is clear enough, the mediator will try to find the best course of action, which may also mean the casino representative will be invited to join the complaint.
It may sound complicated, but it is actually manageable. If you feel lost, you may always ask the complaint handler/mediator for advice, or if you like, you can always try forum administrators. 🙂
Please let me know if this little description triggered anything else you would like to know. I'll be around at least today.
pre 8 meseci
Thx Radka for the help 🙂 i wait now the events 🙂 have a good day.
Vesna
OdgovoriCitiraj1
pre 8 meseci
Thank you, Vesna.
With luck, things will turn out in your favor eventually.
I hope your day gets off to a good one!
pre 8 meseci
Good morning, I finally received the withdrawal. I thank you all for your kindness and speed in responding to me.
Problem solved :)
OdgovoriCitiraj1
pre 8 meseci
Great news, pleased you got the money and can enjoy it now. Do you think you will still play in the casino after this delay?
pre 8 meseci
yeah of course 🙂
OdgovoriCitiraj1
pre 8 meseci
So let me know when you have further experience. I hope it will be a bit more pleasant.😀
pre 5 meseci
Hello,
i was playing on Rabona site (soorts betting) and want to withdraw money in amount of 186 eur. My first deposit was via crypto so i want to withdraw to the same crypto wallet and same crypto network as deposit.
My withdraw request was created on 28.7.2025, can you please tell me that this is normal to take this much time to get money and withdraw was approved?
Thanks for all.
pre 5 meseci
I believe that you should get the information from the support of the casino regarding your withdrawal.
Have you tried to contact them?
pre 5 meseci
Yes i tried a few times now. And here you go today i recived the money. Thanks for the reply.
pre 5 meseci
Congratulations! I figured out that you did not get many specifics about the cause of such a delay; am I right?
This is quite a bitter taste, I'd say, though I'm glad you can leave this behind.
Based on your experiences, is this casino/sportsbook overall ok for you?
pre 5 meseci
Može li mi neko reći zašto sam podigao novac 21. iz besa, odobrili su povlačenje, ali i dalje ne vidim novac na računu niti bilo šta drugo. Da li bi trebalo da bude trenutno nakon što je odobreno?
Izmenjeno
Automatski prevedeno:
pre 5 meseci
Hello,
did you try contacting the casino? In my opinion, they should have exactly the precise answer to that. We here, on the other hand, can just guess.
I probaly missed the part about someone being angry. Does it, in your opinion, play any role in this situation? Perhaps not.
pre 5 meseci
Zdravo, ja sam Kevin Kinteros.
Već neko vreme se kladim na Rabonu i nisam imao problema sa uplatom, ali sam imao nekih problema sa isplatom... To je katastrofa.
Prvi i jedini put kada sam uspeo da podignem novac nije bilo problema, novac je stigao odmah, ali kada sam pokušao da podignem 400.000 čileanskih pezosa ovih dana, oni su više puta otkazivali podizanje novca, sa razlogom da moja banka to otkazuje, što je netačno... Kontaktirao sam svoju banku i rekli su mi da nema problema jer se ne mešaju u transfer koji vrše.
Podrška se međusobno protivreči i svaka daje drugačiji odgovor, do danas su mi rekli da će proces obaviti ručno kako ne bi bilo „grešeka". Trebalo bi da me kontaktiraju u roku od 24 do 48 sati da vide način plaćanja.
Nadam se da će uspeti. Ako ne, potrebna mi je vaša pomoć, molim vas, da to rešim ili da postavim bilo kakva pitanja o ovom problemu, jer je bilo veoma uznemirujuće što nisam mogao da podignem novac koji sam legalno zaradio.
Bio bih vam veoma zahvalan ako biste mi mogli pomoći oko ovoga, jer mi je očigledno potreban novac, a oni ne rade ono što bi trebalo.
Automatski prevedeno:
pre 5 meseci
Okay, so now you're waiting to see if they'll help you make the withdrawal manually and send it to you? What payment method did you choose?
Have you tried asking if another payment method might be more suitable?
If nothing happens, we give casinos 14 days to make the withdrawal, then we'll try to assist if nothing changes.
But I hope that if they enter the withdrawal manually, it will go through and you will receive everything.
pre 5 meseci
Ako čekam da to urade ručno kako su se dogovorili, sutra u 16:00 časova ističe čileansko vreme za 48 sati koje su mi dali.
Još nisam izabrao način plaćanja, jer su pristali da me kontaktiraju putem e-pošte i pitaju na koji račun da pošalju novac.
Čekam i nadam se da će sve biti u redu...
Ako ne, reći ću vam ovde da biste mi mogli pomoći.
Hvala vam puno na odgovoru.
Automatski prevedeno:
pre 5 meseci
Well, let's wait what the casino says. It will probably be a bank transfer, as I will send it to you.
However, I would take the casino's timeframe with a grain of salt and not always rely on it. But of course, if they promised you something, be sure to contact them if you don't hear from them by then.🙂
pre 3 meseci
Hello everyone,
I’m sharing my experience here because I’ve reached a point of deep frustration and exhaustion.
For over two months, I’ve been dealing with serious unresolved financial issues with Rabona Casino.
My account manager has completely ignored me for more than three weeks, refusing to respond to any of my messages despite being the person responsible for handling all my previous complaints.
Every time I contact customer support, they tell me the same thing:
"Please send an email to the VIP department."
I’ve done that — more than 30 times in the past two months — and never received a single reply.
Meanwhile, my unpaid balances, bonuses, and weekly cashback continue to pile up. Each week, my pending entitlements grow, and Rabona keeps refusing to pay or even provide a proper update.
Because of this, I filed an official complaint on Casino.Guru and attached all the evidence, including:
Official chat transcripts with Rabona support
A formal legal notice sent by my lawyer
Voice recordings and video evidence showing clear proof of my claims and responses from my account manager
However, the complaint has now been open for three weeks with no updates from the casino nor from the assigned Guru representative.
Even though I’ve sent multiple follow-ups and new evidence in the past five days, no one has reviewed or responded yet.
This entire situation has caused me severe stress and emotional exhaustion. I feel completely ignored despite providing full documentation for everything that happened.
All I want is for my case to be taken seriously, for Rabona to be held accountable, and for the Casino.Guru team to review the updates and evidence I’ve already submitted.
Thank you to anyone who takes the time to read this. I truly hope my voice is finally heard.
— Abdulla Almalki
Official Complaint ID: #37020860
pre 3 meseci
Hi, I'm sorry you've been waiting so long for your money. Filing a complaint was a good move, and Tomas will try to help.
But it's important not to overwhelm him with too much information and to try to write everything in one comprehensive post. Each party always has a week to respond. The casino has not yet been invited to the conversation, so they have no reason to respond to us yet.
The fact that they are ignoring you is not the best advertisement for the casino, but these things happen.
The saddest part is that if they tell you to write to them by email, they will never get back to you.
So let's leave it to us to work on it, and I hope that everything will be resolved and you will get your money back.
Good luck. ☘️
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