Rajabets Casino - opšta diskusija (strana 6)

Hello friends Rajabets verification problem

Hi, what does it mean that account verification takes longer ? How long has it been ? We give casinos 14 days for this process as it is very important for the casino as well as for the player. Do you also have a problem with some documents or is the casino still checking them ? What did you have to send ? 

I will wait for your answer.

Rajabets making delay in verification. It is been two days still no update at all.

Hello, I don't think it's so much if you wait only two days. Did you send the casino all the documents they needed ? Try to give them some time to check everything and I think once they have it they will get to you and update you. 

For now, just keep a cool head and wait. 🙂

Hi Jaro, verification is okay but we should allow to draw some funds.

It seems Rajabets wantedly do this. Why don't you decrease there rating. Is the term instant deposit and instant withdrawal matches?

Please look into it Askgamblers.

Because it's not something we would give a rating down for. It doesn't take long at all, and while you're doing the verification, it's perfectly normal that you can't withdraw. When you finish it then it should be better. Also, sometimes you don't make withdrawals right away, that's also pretty common. You have to be a bit patient and if something comes up that you don't know what to do with, you can let me know.

Hi Jaro, Now it is 5 days Rajabets did not complete the verification. I send them my bank statements as well. There is no time line only message I get all the time when i contacted support team as below:

The Live Support is not authorized to complete or intervene with your verification request. Risk Department will check your documents, and you can see the status of your verification process from where you uploaded the documents. Thank you for your patience.

Yes, that's why you have to be a little patient. I wouldn't worry right away. Give the casino some time to check what is needed and they will let you know if you have passed or if there is anything else you need to add. Live chat is unfortunately right and doesn't deal with such things but it is checked in another department. 

So try to keep a cool head and wait some more. 🙂

Thanks Jaro, by the way the Rajabets is asking for my password details. Is this policy of the Rajabets to verify account they need password? Request you consider my request.

Hi, it's definitely not right, it looks like a scam. The casino should never ask you for a password and username, so definitely don't do that. You have to be careful in these cases.

Nevertheless, did you write to this email about verification or did it come to you without you writing anything ? 

Hi Jaro,

I got email from them to provide the details and I completely shocked. Therefore, seek support from your side to withdraw my funds. Now it's 7 days still they don't verify my account. Request you to consider my request in taking the necessary action on Rajabets.

I also see many punters face this issue when they won some money.

It's a pretty sad situation when it's like this, because in order to get the money you have to be verified first. So we'll see how it goes on and what changes. If nothing, we'll try to help. 

Hi Jaro,

Please assist me in the faster verification so that I can withdraw my funds. I preety much worried by the behaviour of Rajabets.

It is already seven days. Kindly check the way to help, my hope on Casino Guru..

It is important to say that we give casinos 14 days to resolve this process. So obviously you will have to be patient. Also our resolvers are trying to get to the players as soon as possible, but you are not the only one with a complaint, so you may have to wait a bit. I know it's not the most pleasant situation, but I believe you can handle it. 

Anyway, the casino still hasn't sent you anything? Have you tried checking your emails and spam folder and stuff ? 

Hi Jaro, It completes 10 days in the name of verification by RAJABETS. Still they say no concerte time for verification. As per the 14 days process as you told wll be waiting more 4 days. I appreciate your team working on my request.

Attached yesterday email from RAJABETS.

That will probably be the most reasonable, I see that according to the screenshot you have to be patient. I firmly believe that your verification will be completed as soon as possible. I'll keep my fingers crossed. 🙂

My verification process has been pending since 19th September (37 days). I asked Rajabets's LiveChat agen many times & they always said my documents were successfully queued to be checked, no concrete time period given on verification. Please help me casino guru team. Thank you.

Well, that must be a really long queue they're talking about. It has been going on for a very long time, for sure.

I can see that you submitted your complaint here already, so please be patient, and someone from our first responders will get back to you after reviewing your case and inform you about the next steps.

Surely inform us if there are any updates from the casino, please.

I will do everything as you advise.

Thank you for your assistance.

No worries. Thank you for coming to us.

Be sure that our team will do everything possible to get to the casino and learn more about this whole situation. To wait this long for verification is not normal in my eyes, I can say, so let's hope for the best. 🤞