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Can I ask Richprize Casino for an answer to my case why no one is replying to my messages and the funds still haven't been credited to my account?
RichPrize Casino - opšta diskusija (strana 6)
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When I write anonymously then the casino replies to me, but when they realize it's about me then they stop replying at all
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Ovako funkcioniše Richprize casino chat... Nekoliko dana samo im pišem da dobijem odgovor Dobrodošli u Richprize i onda nema odgovora
Automatski prevedeno:
pre 1 godinu
Well, that's quite an unpleasant case and I understand your frustration. When did you submit your withdrawal ? We give the casino 14 days to resolve situations like this, so that's why I'm asking.
I also noticed that you've managed to file a complaint, so obviously we'll have to wait and see how the situation moves forward.
Regarding the casino's response, the last time they responded was 3 weeks ago, so we'll see if the casino will do so now as well.
Anyway, what convinced you to come back here to play again ? I've seen that you've had some trouble with the casino in the past, so it's quite interesting when you come back.
I think the safety index speaks volumes as well, as it is low and I think I would think very carefully if I would ever deposit my money here again.
But I hope your situation can be resolved and you can get back to your money. If you have any new information don't hesitate to let us know.
Ažurirano od strane autora pre 1 godinu
pre 1 godinu
Nisam se vratio u igru ovde, nisam ovde deponovao nova sredstva, samo je moj Richprize nalog blokiran ranije i kada sam ostavio negativan komentar neko iz Richprizea me je kontaktirao da pokušam da se prijavim i ja sam to uradio i sredstva su već bila na računu i sada želim da ih podignem... U međuvremenu sam igrao nekoliko opklada iz zabave, ali nisam uplatio nova sredstva, gospodine
Automatski prevedeno:
pre 1 godinu
Da li Richprize ćaskanje uopšte funkcioniše? Nedelju dana pokušavam da im pišem i niko mi ne odgovara
Automatski prevedeno:
pre 1 godinu
I understand the casino has reopened your account. I'm not sure about the chat, because so far they haven't answered you at all.
In this situation, as I have already indicated, we will just have to wait and see how your complaint develops further, as we have basically the same information all the time.
If I could ask you can you keep us updated if possible?
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Dobro, pisaću o svemu, ali trenutno kazino ne odgovara na moje brojne poruke i pre izvesnog vremena konsultant je često bio ovde
Automatski prevedeno:
pre 1 godinu
This is always the worst scenario, and you should avoid casinos with a low safety index, I'd say.
For now, just keep up with the complaint, will you?
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U redu... Međutim, ja ne razumem ovaj kazino
Pre samo nekoliko dana su mi pisali tražeći da se ulogujem i vratim u igru i sada ništa ne odgovara na sva moja pitanja
Možda im moja pitanja uopšte ne dopiru... Možete li ih kontaktirati da im uopšte pišem i ako znaju da sam podneo žalbu?
Automatski prevedeno:
pre 1 godinu
Kazino me i dalje ostavlja bez odgovora iako im pišem nekoliko puta dnevno... Možete li im pisati u moje ime da odgovorite na moja pitanja?
Automatski prevedeno:
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Hey there. I'm sorry we can't do that at this point. Those 14 days have not yet come to an end 🙁.
Give the complaint just a few more days, if I may ask.
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U redu, međutim, primetio sam da je rejting kazina porastao sa 3,1 na 3,9 i da se kazino ponaša nečuveno prema meni...
Svaki put kada im pišem i vide da sam to ja, isključe ćaskanje i uopšte ne odgovaraju na mejlove
Zato ne razumem zašto rejting raste ako se tako ponašaju prema svojim klijentima i uopšte ne mogu da objasne situaciju
Čini mi se da skorašnje pozitivne ocene plaća kazino, da li se i vi osećate isto?
Automatski prevedeno:
pre 1 godinu
I see how it must look like from your point of view, yet the rating does not reflect solely on your experiences. Many other players are playing in this casino, you know?
Additionally, we allow casinos 14 full days to carry out the verification so technically, nothing has been investigated yet. Kindly note the rating is only changed based on the disputed amount (100€ in your case would not make any notable impact, I dare to guess), and more importantly only in case the complaint is closed as "justified". It would not be fair to adjust the rating while the complaint has not been fully investigated and closed.
Does it make sense to you?
You may also find more details in this guide if you're interested:
https://casino.guru/complaint-resolution-instructions#consequences
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Razumem vas... Međutim, morate priznati da ako kazino već dugo ne može ni da odgovori na moje poruke i samo povremeno zatvara ćaskanje, uprkos činjenici da uvek pišem ljubazno i ljubazno , verovatno se ne pokazuje previše dobro u vezi sa njihovim odnosom prema klijentima... Da li i vi tako mislite?
Ne tako davno, bio je neko iz osoblja Richprize kazina i on je odgovorio ovde na vašem forumu... Možda bih mogao da komentarišem svoj slučaj. Možda sam nešto pogrešio, samo želim da saznam i pitam... Da li je toliko loše da želim da tražim informaciju? Sve što želim su informacije, možda nešto nedostaje ili nešto drugo... To je sve što želim da znam i kazino zatvara ćaskanje kada im pišem
Mislim da niko ne bi želeo da se prema njemu tako ponašaju, pogotovo što nisam učinio ništa loše
Automatski prevedeno:
pre 1 godinu
Hello, I agree with the first paragraph without a single doubt! To be straight with you, the rating does not consist of such variable metrics, as a result, we provide user reviews to cover this gap between things we can summarize in rating and things we can't.
Sadly, I feel there might be some investigation ongoing in your case thus, the chat operators simply have nothing to say to you or are not allowed... Just a guess. 🙁
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And that's why I think it's very bad behavior on the part of the casino because it's enough to write that something like this is happening, that the matter will be resolved in a few days, e.g. not leaving me without any answer, completely ignoring me and disconnecting the chat while talking to me
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And we're lucky to have you here, because this is the kind of feedback we won't get by any other ways.
I want you to know it. 🙏
Ažurirano od strane autora pre 1 godinu
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Nažalost, uprkos mojim brojnim porukama i svakodnevnom pisanju u vezi sa mojim slučajem, još nisam dobio nikakav odgovor iz kazina
Automatski prevedeno:
pre 1 godinu
That's a shame. However, if the casino has nothing to say yet, I think bombarding them with more emails will probably be counterproductive. On the other hand, I understand that maybe even one piece of information about what stage the process is at would be a relief for this case.
For now, unfortunately, all we can do is wait for new information.
