Rollino Casino - opšta diskusija (strana 2)

It happened to me too, I want to advise leaving Casino because they are made to take our money and put us at the bottom of the well... I'm going into treatment for this addiction, I'm almost losing my family too. Let's stay away from Casino Amigos if we want to get our lives back!

Aconteceu comigo também, quero aconselhar abandonar Casino pois eles são feitos para tirar nosso dinheiro e nos colocar ao fundo do poço... estou entrando em tratamento contra esse vicio, estou quase perdendo minha família também. Fiquemos longe de Casino amigos se quiser ter nossas vidas novamente!

You managed to withdraw the funds.... I agree with you about the casino sinking and it's really complicated

Vc conseguiu retirar os fundos....eu concordo com vc sobre cassino afundar e complicado mesmo

Man, I just haven't stopped with casinos because in a way it helps me, I win more than I lose, unfortunately any addiction will destroy your life! But get away from it as soon as possible, when you're dominated it's gone!

Cara, eu só não parei ainda com casinos porquê de uma certa forma me ajuda, eu ganho mais que perco, infelizmente qualquer vício que seja vai destruir sua vida! Mais se afaste disso oquanto antes, quando você é do dominado já era!

Hello there,

Could you possibly update this thread a bit? It seems other players are concerned too, and we could use your insight.

Thank you in advance.

Hello.

Since when is your withdrawal approved, please? 🤔

Any update from the casino regarding your payment?

The last thing said here on the forum is a week-old information yet the details are vague.

I would try the support, let us know how it went.

Hi there!

Could you also provide more details, especially some dates associated with the withdrawal, please?

We, for instance, allow casinos 14 full days to proceed with the verification and the payout. Thus I'm asking to learn more.

Let us know, please.

Just not sure how this is related to Casino Amigos, but I'm sorry for your mental condition. Stay strong, avoid playing!

In case you need support, mind this page:

https://casinoguru-pt.com/problemas-com-o-jogo

I would like to leave here what I am going through with the Rollino casino. I won 100 spins on registration, Book of Books slot, 22.08.2023 04:36:56 ID 1707160967. Where I won $78.00 reais. I kept playing and was lucky enough to get 2 times X10 on Pragmatic slots The rollover was over $3,200.00. I managed to fulfill the rollover and I still had $1,369.00, but automatically when I fulfilled the rollover it dropped to $630.00. The allowed withdrawal is $500.00, so I wanted to test to see if the casino paid and I set to withdraw this amount, However, the site asked me to verify the documents, I followed the procedure. Then I received in my email, this standardized email. I sent the requested documents, and to my surprise today, 28/08 I received this email requesting documents again. Without any kind of extra information, I sent it again. I haven't opened a complaint yet, because I read in the post that you have to wait 14 days, I think it's a lot, but that's ok. I fulfilled all the requirements, but the site is leaving something to be desired, because from my understanding, they are stalling, I will wait the 14 days, and I will open a complaint. I have pictures of everything if needed. No, I can't help but mention that the site's RTP is fair. Greetings everyone!

My Rollino website email: rezendepaulo13@yahoo.com

Gostaria de deixar aqui o que estou passando com o cassino Rollino. Ganhei 100 rodadas no cadastro, no slot Book of Books, 22.08.2023 04:36:56 ID 1707160967. Onde ganhei $ 78.00 reais. Continuei jogando e tive a sorte de pegar 2 vezes X10 nos slots da Pragmatic O rollover passava de $ 3.200,00. Consegui cumprir o rollover e ainda estava com $ 1.369,00, porém automaticamente ao cumprir o rollover caiu para $630,00. A retirada permitida é de $500,00, sendo assim quis testar pra ver se o cassino paga e coloquei pra retirar esse valor, Porém, o site pediu que fizesse verificação de documentos, segui o procedimento. Em seguida recebi no meu e-mail, esse e-mail padronizado. Enviei os documentos solicitados, e pra minha surpresa hj, 28/08 recebi esse e-mail solicitando documentos de novo. Sem qualquer tipo de informação extra, enviei de novo. Não abri reclamação ainda, porque li no post que é necessário esperar 14 dias, eu acho muito, mas tudo bem. Cumpri todos os requisitos, porém o site, esta deixando a desejar, pois pelo meu entendimento, estão enrolando, vou aguardar os 14 dias, e abrirei uma reclamação. Tenho fotos de tudo, caso seja necessário. Não, posso deixar de mencionar que o RTP do site é justo. Saudações a todos!

Meu e-mail do site Rollino: rezendepaulo13@yahoo.com

Hey Radka,

From our understanding, there are more player complaints coming in that we'd like to look into. To do that, we need the email addresses associated with those complaints. What's the best way to go about it? Players can also reach out to customer support directly, and we can proceed accordingly—whatever is more convenient.

Regarding the thread, as it was resolved, if you could kindly specify what particular insights you are interested in, it would greatly assist us in gathering the most pertinent information for that specific case.

Thank you so much for your attention and assistance on this matter.

don't worry they pay, it's a reliable site

se preocupa não eles pagam, é um site confiável

After this post I received a new email from the casino, only this time they want all the documents in screenshot format, I find it difficult to send them in this format without taking a picture, another detail, they asked for a screenshot of the CFP or email, directly from the APP Bank. Just for the record of my analysis, documents sent to the casino all with clarity and data necessary for analysis, but the narratives that need to be analyzed are actually a means of not paying the withdrawal. I say this because not even a bank when making a loan requests documents that way.

My email on the Rollino website: rezendepaulo13@yahoo.com

Após esse post recebi um novo e-mail do cassino, só que dessa vez eles querem todos os documentos no formato screenshot, acho difícil enviar nesse formato sem tirar foto, outro detalhe, pediram screenshot do CFP ou e-mail, diretamente do APP do banco. Só pra constar minha analise, documentos enviados ao cassino todos com nitidez e dados necessários para analise, porém as narrativas de que precisam analisar na verdade é um meio de não pagar a retirada. Digo isso, porque nem um banco quando se faz empréstimo solicitam documentos, dessa forma.

Meu e-mail no site Rollino: rezendepaulo13@yahoo.com

Hello there.

According to our rules, we can't share email data with anyone else.

https://casino.guru/terms-and-conditions

"We do not share, rent, or sell personal information about Our Users to other people or companies."

"3.12. We do not have the Users' permission to share their personal information, including their e-mail address, with the casino websites which they reviewed or rated on our Website. Therefore, we cannot share this information with the casino to help identify the User who submitted a review on our Website. If a casino wishes to identify the User or communicate with them, representatives of the casino are able to directly respond to the User's review."

Applies to the forum as well - look around the users are here even in this thread.

This is an open forum and you can address the players directly. This is the best approach, If I may advise.

Good afternoon everybody,

Updating the post, after 8 days to receive my withdrawal at Rollino casino, they paid today 09/01/2023. It's a quiet site with regard to RTP, I really liked the site, the only thing that displeased me was the withdrawal time, because I believe that nowadays with the technology we have, verification can be faster.

But here I leave a rating of 8, just because of the delay in withdrawal, but most importantly, it was honesty.

Boa tarde a todos,

Atualizando o post, após 8 dias para receber meu saque no cassino Rollino, pagaram no dia de hoje 01/09/2023. É um site tranquilo no que diz respeito a RTP, gostei muito do site, a única coisa que me desagradou foi o tempo de saque, pois acredito que nos dias de hoje com a tecnologia que temos, a verificação pode ser mais rápida.

Mas deixo aqui uma nota 8, somente pelo fato da demora no saque, mas o mais importante, foi a honestidade.

Good day to you!

And thanks for the review! I'm sure many players would agree that the KYC process is the most common source of complications or unpleasant feelings. Thus I appreciate your generosity and positive approach.

✨

If you ever come across interesting experiences, we'll be here.

Good evening everyone ... I played in the casino I had a profit of €500 and I can't. To withdraw because it needs verification... So far so good. The issue arises in the identity card which in my country will be renewed next month. I don't have a passport and they don't accept my diploma. I don't know what to do ... I had an incredibly beautiful experience but unfortunately it was ruined for me ...

Καλησπέρα σε όλους ...Έπαιξα στο καζίνο είχα ένα κέρδος 500€ και δεν μπορώ. Να κάνω ανάληψη διότι χρειάζεται επαλήθευση... Μέχρι εδώ εντάξει . Το θέμα προκύπτει στην ταυτότητα η οποία στην χώρα μου θα ανανεωθούν τον επόμενο μήνα . Διαβατήριο δεν έχω και το δίπλωμα μου δεν το δέχονται. Δεν ξέρω τι να κάνω ... Ειχα απίστευτα όμορφη εμπειρία αλλά δυστυχώς μου την χάλασε ...

Won a total of €980 and the casino goes offline...

WTF!

The whole thing is a joke, right? I mean, if it's maintenance work then it takes place in the middle of the day?!

There is no email, no information, just nothing!

@Rollino Casino is this a bad joke?

Insgesamt 980€ gewonnen und das Casino geht offline...

WTF !

Das ganze ist ein Witz oder?Ich meine wenn es Wartungsarbeiten sind dann finden die mitten am Tag statt?!

Dazu kommt keine Mail keine Info einfach rein garnix!

@ Rollino Casino ist das ein schlechter Scherz?

Good evening ...The same thing happens to me in Greece... just nothing ...WTF...??? I won 300€ I made a withdrawal I did an account identification they sent me an e-mail I sent everything they asked me again and they still don't answer me and now I see that there isn't even a website... Damn my luck there is nothing worse than what we are experiencing!

Καλησπέρα ...Το ίδιο συμβαίνει και σε εμένα στην Ελλάδα... απλά τίποτα ...WTF...??? Κέρδισα 300€ έκανα ανάληψη έκανα ταυτοποίηση λογαριασμού με στείλανε e mail έστειλα ξανά όλα όσα μου ζήτησαν και εξακολουθούν να μην με απαντάνε και τώρα βλέπω ότι δεν υπάρχει καν ιστοσελίδα.... Γαμω την τύχη μου δεν υπάρχει χειρότερο πράγμα από αυτό που βιώνουμε !

No maintenance work!

The scammers ran away with the money!!!

@Casino Guru!Their casinos are OFFLINE and since no one is in touch, you can imagine what is happening!

Please post a warning that there is something wrong going on!

Von wegen Wartungarbeiten!

Die Scammer sind mit dem Geld abgehauen!!!

@ Casino Guru!Die Casinos von denen sind OFFLINE und da sich da keiner meldet kann man sich denken was da gerade passiert!

Bitte eine Warnung posten das da was nicht mit rechten dingen zugeht!

Kazino Guru you should have protected us... And in Germany and in my country the same thing happens .. We won money and they made wings .... We deposited money we gambled and now they disappeared ... What is your role as Guru in here how are you going to resolve this issue?

Kazino Guru θα έπρεπε να μας έχετε προστατέψει... Και στην Γερμανία αλλά και στην χώρα μου συμβαίνει το ίδιο .. Κερδίσαμε χρήματα και τα κάνανε φτερά ....Καταθέσαμε χρήματα παίξαμε με ρίσκο και τώρα εξαφανίστηκαν ... Ποιος ο ρόλος σας σαν Guru εδώ μέσα πως θα επιλύσετε αυτό το θέμα;

They are experiencing an outage or they ran away, not sure which one of the two is the case, let's hope it's the first one. Their other casino (palmslots) is still online