Shuffle Casino - opšta diskusija (strana 8)

People must be now that they are paying with their safety index but we dont when paid out? Later a week or months. After pay me cant choice this casino. Time important for me cant wait long time. There is many casino paying instantly

Happy to help.

I wish I could provide more direct support but I have to leave that to my colleagues in other teams specialized in such actions.

I hope you're enjoying the weekend , at least.

I understand what you mean. That's why I also understand that players tend to mistake the Safety Index with the withdrawal speed index or players' feedback index.

To be honest, though, I think it is good to point out that not every withdrawal is delayed and not every player is dissatisfied; thus, we have no measurement for this. However, colleagues from the Complaints and Data team consider actual casino withdrawal limits as a sort of threshold.

If you look for a more complex explanation, of how the index works, it is here

https://casino.guru/our-casino-reviews 👈

https://casino.guru/fair-gambling-codex-for-casinos 👈

As you can see, forum posts are not a source for measurement; thus, it is always better to go for the complaint. If the casino fails to resolve complaints that directly prove that the player is not going to be paid, the Safety index is going to be recalculated based on the disputed amount.

So, for now, we have to wait for the complaint to bring up some updates.

I want to be crystal clear, this group in charge of shuffle has bad news written all over them. Let’s consider the origins of shuffles money that funded this venture shall we?

Onchain evidence suggesting FTX hackers are still roaming free

November 7th 2022 FTX transfers dozens of transactions to 0xcD: 

0xf1bbf2d21cd735ec858a9fd3d036d764f1852f7905a0d49424d22784b6024c89

You will notice right away that many transfers for 50,000 USDC were confirmed. This was intentional to avoid triggering any alarms. There are several TXIDs and addresses of interest:

TXID1:

0x3e2563cdc27f1e6be1f5995b9669660431d7e9e60d5cfb1c74320c27bbf2536b

This TXID Shows on chain connection to the first notable holder ShuffleEmployee2

TXID2:

0xdce984dccd4378b331591bcda03f9a0f5260bc53d16b863ef8f348b8ebe6c232

The second of notable interactions with NoahShuffle2 for 100,000 USDC. This address belongs to Noah Dummett who is a former FTX employee and current owner of Shuffle.com. 

Noah pays the first address at the same intervals as previously was recieving payments from FTX.

TXID3: 

0x0dfe3dc5dbd49e2b05a477b7c9378dc7037b8a7bce1323e6dcf15b138185d4f4

This tx shows a direct connection interacting with the Shuffle casino hotwallet.

TXID4:

0x3288f464dca8507658594a290d165e08ce88faf207d3ed2d88f6079d949b7ed6

Another from NoahShuffle

TXID5:

0x1b87a6885f73d9dbce0cd2789793503440921fc3d8633f747b8fb046af18d459

Another from NoahShuffle

I have counted more than $25,000,000 was stolen to this address, and it highly suspicious involving at least 2 former employees just days before FTX filed for bankruptcy.

Noah's current wallet was funded by several smaller transfers from binance, after this money was transferred:

0xad20dd573f0c1e17849faabff065c3745f9b68c3497ec1bf5a17dcb4c66ea73b

It is you who doesn’t many to hear repeated clients relying on your trust for this casino which you continue to defend in the face of countless people that continue to get shorted. You should be ashamed of yourself in fact I can’t wait til somebody sues you for complicitly being involved in the scam grooming players.

they are may be earn money from this casino many people waiting more than 2 weeks their safety index still high

Dear Supltsj,

I'd like to say that this is a forum, and I for example, have no relation to Safety Index or complaints. I just do my best to help struggling players or provide guidance on how to approach specific situations. Therefore, I am at a loss for how to respond to your "scam" feedback. If you are not happy with the complaint process, please discuss that with the mediators. the whole casino Guru Company does not read each forum post, since the forum is primarily for players.

Thus, I'll gladly respond to concrete questions but won't face your judgments.

The Safety Index is not about principles or about how quickly the payment will come. It basically says whether the casino is going to pay out the players.

Have you ever read the Safety Index, please? Everything my colleagues consider is openly stated in the guides and the codexes.

https://casino.guru/guide

I hope it is quite obvious that we have no authority to investigate thefts or other crimes. We provide information, and based on the information, we help within our area of expertise. I understand your sentiments, but I believe we should consult lawyers about theft.

Hello CasinoGuru team,

I had been playing on Shuffle since a few months, everything was okay and withdrawals were pretty fast before (from 10mins to a few hours maximum). My account is correctly verified as they asked me, I sent them all the documentation they needed.

I made a withdrawal of about 2500$ on 27th of April, still "in review", asked multiple times to the support chat, but the answer is always the same, they tell me that their team is still checking manually my kyc even if I can see it seems correctly verified in my settings.

I can see from previous posts that I'm not the only one in this situation, has anyone found a solution to this?

Thank you.

Hi.

So, this is your first withdrawal at this casino, right?

If your account is fully verified, it really shouldn't take this long to get paid, I believe.

Our complaint team could take a look into things regarding your withdrawal, if you wish.

Please follow this link where you can submit a complaint, and we'll investigate the whole matter.

Hi Romi,

no this is not my first withdrawal. As I said, I play on Shuffle since a few months. Withdrawals were always fast and smooth (we're talking about minutes/hours). Now I'm waiting for 13 days.

Hello guys,

I'm happy to inform you that Shuffle casino has paid.

I don't know if it's a coincidence but it has been exactly 14 days since my withdrawal.

I was just about to file a complaint.

Thank you.

Good news, I'm glad the casino paid you. Sometimes it happens that some casinos have delays, it can be for various reasons. Some casinos pay out players quite late and therefore two weeks as it is now. 

Do you think you will still play here despite such a waiting period? 🙂

Yes, sometimes may happen but before this delay, my withdrawals were very fast.

Anyway, no, I will not play anymore here.

Thank you again.

I clearly understand your decision. 

May you do well elsewhere.🙂

Hello, problem with withdraw. 06/26/2025 in the morning I took a promo code in their telegram channel, won 230 from 15 dollars in mines mode, then I decided to go and place a couple of bets, placed

1 bet on valorant https://shuffle.com/sports/?modal=sportBet&md-id=CQVreCKJe4CUyUuhQyxZy

3 bets on the club championship world

https://shuffle.com/sports/?modal=sportBet&md-id=CQVx6BRn78MrHcXEmMdt6

https://shuffle.com/sports/?modal=sportBet&md-id=CQVyYqrRHtdQhuqctvnUS

https://shuffle.com/sports/?modal=sportBet&md-id=CQVysf9mkiW7PY8GNiuYL

And 1 bet on tennis

https://shuffle.com/sports/?modal=sportBet&md-id=CQVrnngzhZXq2Tub4ooG8

Also with the remaining balance between bets I went to take bonuses in slots, as a result I managed to bring in a couple of thousand x in the bonus game for buy, made a withdrawal of 250 and 750 dollars and they were successful. Then I caught another win in the same slot and won 1 bet. I put it on withdrawal and for more than 36 hours it has not arrived, it is under verification. Technical support replied that they are checking me for involvement in 322 of my bets and froze my withdrawals, tech support says to write only to the mail with an automatic message from the support bot, regular operators no longer respond, I received a template response in the mail that my account and bets are being checked for involvement in 322 events, and until then the withdrawal will not be sent, they do not say the terms and what bets are involved in this check, all my money for bets was unexpectedly won on their site with their promo code, I could not know or specifically bet on these events those amounts, the chance of my winning with their promo code was extremely small and how could I be involved in 322 I can not imagine if they had not stopped answering me in support and by mail I wouldn't have written here, I agree that they conduct a check on the amount that I received from the bets, but what right do they have to freeze the money that I won in the casino and it has nothing to do with sports and these bets, they also simply turned off my message to support and turned on the auto-response in support, and they simply stopped answering the mail after 1 answer

Hello,

I sympathize, but this forum is 90% about casinos and their games, not sports betting. So are the casino threads and casino reviews. Hence, I fear we would be unable to help you with that.

Can you help me understand the nature of the problem, please? Did the casino/sportsbook provide an explanation for the voiding of your balance?

They said that they were checking the bets and my account for involvement in fixed matches, closed technical support with a template response and have not responded to emails for almost 2 days.

Please recommend similar forums for my problem

Hello,

I'm having a serious issue with Shuffle.com (operated by Natural Nine B.V.).

On June 26, 2025, I submitted a withdrawal request for $282.61 USDT. As of today, it's been 9 days and I still haven't received the funds.

I contacted their support multiple times via live chat and email, but received absolutely no reply. My account is fully verified, and there were no issues or explanations provided.

This kind of behavior feels like a scam and completely unprofessional. I’m reaching out here in hopes that someone from Shuffle.com will finally respond and process my withdrawal.

Account email: [email protected]

Username: Fallen228

I have screenshots of the withdrawal request and my support messages if needed.

Please assist.

Thank you.

I'm sorry to see it is indeed sports betting. Well, I suggest you consult the options with chatGPT. We gathered some websites available focused on sportsbetting, but we have never gotten positive feedback about accepting the players complaints. Therefore, I believe it would be better to seek up-to-date information.

Here is what we have:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.safebettingsites.com/complaints/