Hello, I understand for you it is a scam, and I empathize with you.
However, we can't assist you right away. There could still be a delay; hence, we step in if the casino fails to pay out after 14 full days, not sooner. I'm sorry.
If you like to know more about the complaint process, kindly start here:
https://casino.guru/complaint-resolution-instructions
https://casino.guru/how-we-resolve-casino-complaints
We'll be back on Monday, so we'd appreciate some feedback later.
In my messages above I probably expressed myself incorrectly, the problems are not with sports, but with the withdrawal, and Shuffle itself refers to the alleged verification, I also do not receive any response from tech support or by mail.
My username is Redix707
Mail [email protected]
Withdrawal amount +- 2079 dollars
Hello, I understood that the main issue is the withdrawal; however, what I was saying is that the reason is very likely not the withdrawal itself but rather your gaming style or rules the casino/sportsbook believes you breached at some point.
Since you said, "They said that they were checking the bets and my account for involvement in fixed matches" to me it appears that this is the reason and also something we can't address properly.
The issue is that if the casino or sportsbook states that the withdrawal cannot be processed due to sports betting-related matters or rules, we will not be able to assist you.
Of course you are welcome to submit a free complaint and explain that directly to the complaint handlers, but as I just explained, there is quite a strong chance it will be closed as rejected.
As it is free, please feel free to give it a try.
Imam potpuno isti problem. Odmah nakon podnošenja zahteva za plaćanje, počeli su da proveravaju sve opklade za učešće u nameštenim utakmicama. Ne postoji vremensko ograničenje za proveru. Ovo je skandalozno!
Šta treba da uradim? Da li da podnesem žalbu kada je plaćanje odloženo 14 dana?
Hello,
If you read my explanation to the other player that we have no grounds for investigating sports betting investigations, you will know the answer. 🙁
This means that your complaint about fixed matches is unlikely to be accepted.
I apologize, but all of our information and activities are solely related to the casino branch and not sports betting.
How about you ask chatGPT about websites that resolve sports betting issues? I anticipate a fairly updated summary.
Hi Players - I am here to warn you that this website, and trustpilot, and askgamblers, all have been colluding with this evil casino for quite some time. So I took the time and spent $10 and made my own where there is no collusion or cover up. You can find us on trustpilot where you can be sure your review wont be erroneously censored. Thank you Noah Dummett Investigation staff for taking the time.
"summary": {
"totalAmount": "$847,350+",
"averageComplaintValue": "$3,430",
"resolutionRate": "0%",
"averageResponseTime": "Never",
"highestSingleComplaint": "$45,000",
"mostCommonAmount": "$2,500-$5,000",
"geographicSpread": {
"Europe": "42%",
"North America": "31%",
"Asia": "18%",
"South America": "5%",
"Africa": "2%",
"Oceania": "2%"
},
"timeDistribution": {
"2024": "78%",
"2023": "18%",
"2022": "4%"
}
Ne razumem zašto sereš po "pristojnom" kazinu ))) LOOOL ))))
Radka! A šta kažeš? Pa da li treba da ostavljamo recenzije o prevarantima ili ne?! Zašto si propustila neke negativne recenzije o ovom kazinu na ovom resursu? Nije ispravno da se ovo radi, moramo da branimo ovaj kazino do poslednjeg, kako bi prevario što više igrača, i podigao ocenu na bar 10 poena, lol) Ili grešim? )))
Jaro, prijatelju! Uradio si pravu stvar, nema potrebe da objavljuješ loše kritike o ovom kazinu, pristojan je, sve radi kako treba tako što pljačka poštene igrače i daje ti procenat od toga. Da te pitam, zašto je ocena ovog kazina pala sa 8 poena na 5 poena? Šta se desilo? Prestali su da ti plaćaju, a? Oh, gadovi, treba ih nekako kazniti za ovo))))))) Luuu!
Maybe you still didn't get that we don't deal with sports on our website, and the ratings, user reviews, and complaints are purely about the casino games only.
So, perhaps you need to stop being sarcastic here; no one is interested. 🤷♀️
Ako te ne zanima, onda nastavi dalje, nisam se tebi obraćao!
Ne možete se čak ni baviti žalbama na kazino igre, ako kazino ne želi da isplati igraču njegov dobitak i kaže vam da je igrač prekršio neka pravila koja su smislili u hodu, onda odmah napišete da, da, potpuno se slažemo sa kazinom, jer nas nije briga za ovog kretena koga je kazino prevario, ali ćemo se pretvarati da smo stvarno pokušali i hteli da pomognemo, to je jebeno smešno.
Maybe watch your language a bit because it can easily lead you to be banned. What do you say?
Also, if you don't believe that we can help players, even though you would probably be surprised by the amount we saved for players, be sure that no one will hold you to stay here. Right? Just saying. 🤷♀️
Dobar dan. Nakon čitanja tema, video sam slične probleme sa Shuffle-om, takođe mi ne podižu novac nakon „sumnjivih opklada" na sport. Ukupno, podizanje je oko 230 dolara. Od 21. juna sam prošao samo verifikaciju nivoa 3, što je traženo. 
U stvari, povlačenje traje više od 16 dana. Nadimak na projektu je pidorke34
Hello,
I'm sorry to say that but as you could read in this thread, this is about casinos. You won't find any content related to sports betting here, except for posts made by other bettors.
Therefore, while we appreciate your effort, I recommend discussing such situations on betting-related websites in the first place. Perhaps someone can help you out there. I also recommend that you do not share your nickname publicly; I'm just mentioning this for your consideration.
Meni je bar čudno što sam juče dobio transfer na svoj račun od strimera, a oni i dalje neće da podignu sredstva sa njih. Iako se nisam kladio na sport sa tim sredstvima. Dakle, oni potpuno zamrzavaju podizanje sredstava sa računa ako nešto posumnjaju?
Hmm, what does it mean that you got a transfer to your account from the streamer? Have you been paid or have your money just been returned to your player account and now you can't do anything?
It could be that the casino is suspicious and checking something, but I can't tell you for sure because they haven't told you anything.
Try these links, maybe they will help you there:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
Hello,
I am facing same problem with Shuffle Casino.
My username is: Czapa90
Have been waiting 12days for my 2 withdrawals.
Hello, I guess you could use some help. Do you also focus on sportsbetting?
In any case, I believe Jaros's response to the other player also applies to your situation. As long as the casino remains silent, they might be checking something, or it has just been delayed in general. However, they should always communicate openly, especially when delayed payments are involved.
Even the user feedback described strange delays...
Hello CasinoGuru team,
I had been playing on Shuffle for a few months without problems, I made multiple withdrawals which arrived correctly. My account was verified correctly as they asked, with each type of verification completed and all necessary documents sent.
I made a withdrawal of 1200usd around October 1st, still "under review" after 14 day. I asked the support chat several times and via email, but the answer is always the same, they tell me that their team continues to manually check my KYC and that there is no timing or news, although from the section I see that my kyc is verified.
I also find other similar discussions in the past, how did you resolve them?
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.
