Skycrown Casino - opšta diskusija (strana 4)

Thanks for the update. 

Regarding your $6000 that you entered as your first withdrawal and didn't get, you say the casino mentioned a fraud, did they tell you more specifically what it was ? I would understand that with such a big win, the casino has to do some checks and if they find something, they will let you know about it.

If you don't get any answer and everything is just general and you feel that you did nothing wrong, I would recommend filing a complaint on this link. 

I am also including a guide that might be useful to you so that you know what to expect from the process. 

Are you in ? 

Hi Jaro,

No it is a generated message they send in the support chat.

Thank you for your patience! I want to inform you that all withdrawal requests are processed on a first-come, first-served basis. We try to do everything as fast as possible, but our finance department checks every cash out in order to prevent fraud. So it takes time. We understand that waiting can be difficult, and we appreciate your patience during this process.

they would have not paid the $1500 if it was fraud or anything of the kind.

I have no record. I paid to play - no bonus and was lucky.

Should I still wait the 14 day before filing or should I wait.

kind regards,

As we give casinos 14 days to resolve the withdrawal process, the best thing to do would be to wait, of course, and try to find out what stage your withdrawal is at.

However, if you didn't get any response, the casino didn't communicate with you and you didn't know anything, I would submit a complaint on the link I posted in my previous reply. 

Nevertheless, I am also a bit confused as to why you were given $1500 and only another withdrawal was investigated. It occurred to me that maybe the casino doesn't check "smaller" withdrawals and only does it for larger ones. 

Anyway, be sure to let me know how it goes and if you have anything new. I firmly believe that you will see your money as soon as possible. ☘️

Hi Jaro,

still no payment and $36.000 in pending $6000 dollar lots and they have emailed me saying wait and to be patient has been 11 days. Was supposed to be an hour after verification as it’s was a Litecoin withdrawal.

they "assure me it will be fine. But when I asked what was the maximum time I may possibly wait. They said they can’t give that information.

thanks again- disappointed

I understand that you are disappointed, especially when it is quite a large sum of money. However, the time of 14 days is approaching and I would think about filing a complaint, because basically you never hear anything new except that you have to wait. On the other hand, I know that when you win something like that, the casino makes some checks and when it is over, they give you an update.

I also saw that the casino has a pretty high safety index and I noticed that so far it hasn't had a single complaint that it hasn't tried to resolve, so I firmly believe that when the check passes and everything is fine, you will get your money. If not our team will be here to help you. 

Ok on Saturday I’ll message again if I have heard nothing, at this stage I’m pretty sure I won’t. I will message support again now and then let you know. Thank you again for your help, it is much appreciated as I have played at online casino for a year now and this is the first time I won big but have never had withdrawal problems from any of them like this.

I won $2000 at Stay casino last week and have already had a cashout. First time so not sure what is going on here.

Be sure to check how the withdrawal is going and if you still don't know anything new or if the casino ignores you, then there will be a complaint in the air. 

I will wait for your update. 

Hi Jaro,

I have today once again requested the payout or when they expect to pay it & noted they had paid $1500 of the win. They then sent back the generic email stating 24 hours normally - I then replied mine had taken 14 days to which support did not reply and closed the chat.

I had previously sent this email to the support email and got this reply.

Dear sky crown Casino

On the 4th of February 2024 I won a jackpot for 40,250 on this day I was so excited and grateful s I have wasted a lot of money playing the slots. 

i went through a rigorous verification process and to my disappointment have not been paid even though I have been verified - other than a $1500 sum. Which was not even my first withdrawal yet second withdrawal amoun

This itself proves that your staff have overlooked me or are choosing not to pay me for no reason at all. 

II played at Stay Casino online last eek and won a smaller jackpot and have already been successfully approved and paid. Thos does not say much for your team and processes . You are one of the bigger name casino’sI have tried to contact support regularly and get no help, other than kindly wait with a generated fraud protection message and was even told to wait my turn. I have had the chat closed on me on more than one occasion. 

Can you please pay what you owe me, as I won the money fair and square and I paid you to play and you don’t seem to be doing the right thing. 

I have not deposited since and have as chosen to play elsewhere until paid, as you do not honour what you said. Firstly it was 1 hr after verification then it was 24-48 hours and in my case it has been now 10 days. Can you please give me an answer as to when my payment will be paid please.

Kind regards 

Annette Doughty 

first Reply -

Dear Annette

can you kindly tell me is this still relevant

Second reply

Dear Annette,

Thank you for contacting us.

Everything that you need is to wait until you will get your funds.

Have a nice day and wish you good luck!

soni am ready to make the complaint now.

let me. Know what I need to do

thank you

Hello.

Frankly, I'm not very convinced the casino representative checks this forum and thread regularly.

Thus, submitting the complaint is really a good step, if I may add. To get some idea about how it actually works and what to expect, kindly check this guide 👈

The complaint itself can be lodged here 👈

I hope the team will be able to help you out!

Don't bother with this casino, they use every excuse not to pay. They wanted an old Pay safe photographed, as if!!!

Thieves

Hi,

it is quite a short story, to tell the truth. Do you think you could describe the whole matter, please? I noticed your previously settled complaint against this casino; if you have played there since, I suppose it has not always been awful.

Now it is another issue; do you perhaps need help with that?

Hi, well l changed my bank card details and verified my account again. Then they asked me for an old pay safe receipt (which had nothing to do with the deposit l made and won on) so l did. I keep them all now as some sites pull that out of the hat so they don't have to pay. So now they say they want me to open a skrill l out to put the money in. I do not want a skrill account, so l did a bank transfer, and still have rejected paying me. Just bullshit!!!!

Hi and thanks.

Such experience, in my opinion, gives others a far better chance to form their opinion.

I'd hate to push you forward because I feel you are quite angry about that, which is perfectly fine. So, if you ever want to add more or would like to share this through the user review feature, don't hesitate to do so.

How old was the Paysafe receipt, if you don't mind? I'm almost ready for a very interesting date...

In any case, despite not knowing the disputed amount, I think it might be better to get the money from the casino asap and by any means available so you can leave them as soon as possible. Just saying.

I have $2K in winnings Im trying to withdraw for 3 weeks now and I don't have a driving licence nor passport but do have a Proof Of Age card that is government issued.

The issue is that the POA card doesn't have an expiry date as its permanent.

I have supplied ALL of the documents they requested but still won't release my funds.

Matt Boardman

Hello,

I hope you don't mind a few questions, because I would like to help you somehow.

I'm a bit confused, though; perhaps you can help me with that - is POA comparable to the ID card? Because as far as I know, POA is not recognized as the general identity document. That could be the case.

Did you provide your ID to the casino, please?

I guess we can start with that.

yes I have provided all my Government issued identification. POA is proof of age card issued by ACT government but doesn't have an expiry date as is considered permanent. And that is the issue, no expiry date. The POS card is considered sufficient ID everywhere else.

I have provided POA

Bank Statement

Evidence of transaction initially with. casino from the bank

Birth Certificate

Medicare Card

Bank keycard

Ok, thank you!

From what I understand, the casino might be requesting the second document to confirm your identity. POA might not be sufficient for this particular casino. I really do not understand the issue, though, if you could also provide the birth certificate.

Did they tell you anything else regarding the documents, please? Did the casino accept all of the documents you provided (aside from POA)? I'm asking because if the casino still has some doubts, it would be better to invite you for a verification call instead. However, without direct response from the casino, I can only guess what is happening.

Would you mind submitting an official complaint against the casino? The way I see it, three weeks is more than sufficient time to finalize the verification.

Don't hesitate to complain - you may start by clicking/tapping this link 👈

If you'd like to discuss complaint details or have questions, just reply to me.

Support informed me via email that " my money will be returned as soon as possible"... My money hasn't been returned. Struggles with support, continually not answer any questions about the prolonged delays, what is taking so long etc etc. Told I'd be emailed shortly, months and months ago, no such email has come. If you email someone letting them know that there money will be returned as soon as possible, it means as soon as possible!!!

Hi, I'm curious to know on what basis the casino told you that you would receive a refund or your money back? When exactly did you receive this email? 

I see that you are unable to contact them, or rather, you never receive a response, which is unprofessional if they promised you would receive your money.

Describe the situation to me and I will wait for your response.

The screenshot of email assured me that my funds will be returned as soon as possible, first come first served basis. June ish I received this email from support. Trying to locate the email proper, I have archived every single piece of communication since the very beginning. I had $6000 in my account, went to work and returned home and logged in to find it had dissapeared. I had dramas logging in when I returned home informed the VIP manager via WhatsApp and didn't get a response for 3 days. I heard from my previous VIP manager but she was unable to assist as she was assigned to something or someone else. Gathered CCTV footage of me arriving and leaving work, mobile phone records, payroll records for that particular day matching the CCTV footage of me arriving and leaving work. 2 X statutory declaration forms sighted and signed by NSW Police.

I thought that would be enough to prove I was at work operating a garbage truck, not "apparently playing my device and losing my money" which is what they said happened. They then told me that my devices security wasn't up to scratch, I am a manner of NordVPN, have been for years and years and years, well before becoming a member with skycrown casino. I pay a premium membership protecting not only myself but my family whom I live with. I have had hundreds and hundreds and hundreds and hundreds of emails back and forth sent to the relevant, responsible or appropriate departments, have been told for months and months and months they will email me shortly with the latest. Multiple times asked me to clarify my request. Have 3 or 4 different confirmation numbers telling me they have the case to review. Told I would have my funds returned as soon as possible, first come first served basis. Have emails telling me it's processing now, wait for an email shortly.

They suspended and deleted or whatever they did so when I went to log in months ago I was unable.

I played regularly, won and list fairly never really one to use bonuses but my hard earned cash. I enjoyed my experiences up until this happened, part of my down time from work and recreational time. Deposited with the card in which my wages were paid, my mortgage come out from and only played what I wanted never leaving myself without anything as I have other priorities like children and mortgage (my wife is a school teacher), so having 2 wages definately does help on today's world. I have been employed at my employer for almost 20 years and am the leading hand in our yard. I am paid well, work 6 days each week and do very very early starts driving a garbage truck. As I mentioned my wife works and all 3 of my children are at school.

I'm not after a cheap dollar, $6000 doesn't go along way now anyway but when I have it disappear from my account and be told I played it or my device security wasn't up to scratch and was at risk I won't cop!!! I also won't cop the around and around and around in circles emails back and forth with support whom have been anything but!!

I am an honest person, have very very strong values and values I hold close to my heart hoping my children grow with those myself and there mother have.

I'm just a crook, I pay taxes and slot of taxes, pay my milks on time and mortgage is in front. I do this to nit have people bash the door down owing them money as I can rest my head each night when going to bed knowing that I like to live under the radar and stress free!

It's the point of if this has happened to me m, how many has it happened too! I don't like getting in and emailing them everyday! It takes time and they annoy me with the lack of answering my questions and going around in circles repeating themselves.. for something so simple and returning my money I cannot believe it has come to this, and writing this takes time but I will for the last time given the length and detail given.

I do appreciate you taking the time to go over this and take it up for me!! Much appreciated!!

I also gave them no authority to close my account nor did they even tell me they did so! No consent given whatsoever from my end, and my particulars? What happened to them?

Support lacks massively! No numbers to call! What else can I say!!!

Regards