Skycrown Casino - opšta diskusija (strana 8)

Romi

Community & Complaints Administrator

Shellyputt217

pre 1 meseca

Original

Prevod

Zdravo, da razjasnim tvoj komentar. Uložio sam samo mali iznos jer je to sve što želim da izgubim, osim ako nisam u potpunosti u formi. Nikada se ne oslanjam na pobedu, očekujem da ću izgubiti.

Međutim, uplatio sam depozit od 30 dolara i počeo da igram kao i obično. Neću prihvatiti nikakve bonus ponude jer klađenje može biti oko 30 puta veće, i sviđa mi se što mogu da biram koje slotove želim da igram, dok opcija bonusa obično dozvoljava da igrate, na primer, Pragmatične igre. U uslovima i odredbama nema ničega gde se mora kladiti standardni depozit, samo sam igrao nekoliko različitih slotova i iskreno samo nekoliko rundi besplatnih okretaja. Negde na četvrtom slotu koji sam igrao, dobio sam dva retrivera i dobio opkladu od 30 centi do ukupnog stanja od 740 dolara i odlučio sam da podignem 600 dolara i odigram ostatak sa malo većom opkladom.

Moj saldo je bio 100% dostupan za isplatu kao i obično.

Jednostavno su odlučili da će opet biti teški, a meni je bilo dosta njihovih glupih izgovora.

Odbili su iznos od 300 dolara i kada sam pitao za razlog, tražili su da pokažem stari račun sa Paysafe-a od pre nekoliko meseci, i kada sam to uradio, zamolili su me da pokažem isti lični dokument kojim sam verifikovao svoj račun pre tri nedelje. Tako da sam poslao pasoš, vozačku dozvolu, izvod iz matične knjige rođenih, čisto kao beli dan, a onda se to nastavilo nedelju dana pre nego što su im dosadili. Prethodno sam ih prijavio zbog odugovlačenja odgovora i nadajući se da ću otići, oni su se odazvali. Imao sam prilično dugu pauzu, ali me je moj VIP menadžer ubedio da dam još jednu šansu, nisu se promenili, samo su odbili svako povlačenje novca, i čak sa mojim pravnim iskustvom nisu mogli ništa više da urade jer više nisu povezani sa standardima licenciranja igara, tako da neću ići na sajt koji ne obnavlja njihovu licencu jer to jasno pokazuje nameru da ne poštuju moralna pravila kazina i nema ničega što stranac može da uradi jer više nisu regulisani standardima.

Jednog dana ću pronaći drugi sajt koji je ugledan, ali se ne žuri da vodi izgubljenu bitku.

Hi, to clarify your comment. I only put a small amount in as that is all l want to lose unless l am flush. I never rely on a win, l expect to lose.

However, l made my deposit of $30 and started playing as normal. I won't take any bonus offers as the wagering can be around 30x, and l like having the choice of what slots l want to play, whereas the bonus option usually let's you play for example, Pragmatic games. There isn't anything in the terms and conditions where a standard deposit must be wagered, l just played a few different slots and honestly just one a few rounds of free spins. About the fourth slot l played l got two retrievers and got a 30 cent bet up to $740 total balance and decided to withdraw $600 and play out the rest at a slightly higher bet.

My balance was 100% withdrawable as usual.

They simply decided they would be difficult once again and l had had enough of their nilkshit excuses.

They refused an amount of $300 and when l enquired the reason, they wanted me to produce an old paysafe receipt in hand from months prior, and when l did, they then asked me to show the same ID l had verified my account with three weeks prior. So l sent in hand my passport, drivers license, birth certificate, clear as day, then this went on for week before they got sick of me. I had previously reported them for dragging out replies and hoping l would go away, they complied. I had a fairly long break away, but my VIP manager convinced me to give one last shot, they hadn't changed, they just refused every withdrawl, and even with my legal background could do no more as they are mo longer affiliated with the gaming licensing standards, so l will not go on a site that doesn't renew their license as it gives clear intent on not honoring the morals rules of a casino and there isn't a single thing an outsider can do as they are no longer governed by standards.

I will find another site one day that is reputable, but in no hurry to fight a losing battle

pre 1 meseca

Original

Prevod

What happened to your money, though? Our complaint team could help you to get it as we did before, hopefully.

What do you say?

Anonymized1052

Srebro

Australija

pre 1 meseca

Original

Prevod

13 months still I wait for my $6000 returned. 13 months yep hundreds and hundreds and hundreds and hundreds of emails sent. Told multiple times that I would have my money returned and that I would have my money returned as soon as possible, just to be patient! Any ideas? file file

Romi

Anonymized1052

Community & Complaints Administrator

Anonymized1052

pre 1 meseca

Original

Prevod

Unfortunately, we are unable to help with your case, as explained before. I hope you will achieve what you're waiting for.

AussieGinger

Jaro

Bronza

Australija

Jaro

pre 1 meseca

Original

Prevod

I'm unable to find my initial complaint unfortunately due to the account being banned. I still haven't received any communication as to why I was banned in the first place since I was only a new member and didn't breach any of your site's terms. I do however have all emails between Skycrown customer support and myself including emails confirming verification of my documents. I'm happy to forward you anything you require

AussieGinger

Shellyputt217

Bronza

Australija

Shellyputt217

pre 1 meseca

Original

Prevod

I requested proof of what fraud they thought I committed and which document they thought was fraudulent but this was never provided. So I have no idea which of my documents they were referring to. I had to provide multiple selfies holding my licence and handwritten note with casino account behind me along with many different photos of my licence but there was always an issue with everything I uploaded. In the end they suspended my account, deleted all winnings and accused me of sending fraudulent documents even after initially accepting them and verifying my account.

Anonymized1052

Romi

Srebro

Australija

Romi

pre 1 meseca

Original

Prevod

I don't know how you couldn't help, emails sent to me from support specifically telling me that my money would be returned as soon as possible and that my money will be returned file if I'm patient... Multiple times, 13 months and I still wait! file

Anonymized1052

Romi

Srebro

Australija

Romi

pre 1 meseca

Original

Prevod

Romi, take a look at the post below... Pics included in my post and tell me what legs I have to stand on when they tell me multie times that they would return my money. 13 months, and they only just weeks ago told me to be patient and I would them receive them. See attachments below. They have said it but still I have no money returned to me...

Radka

AussieGinger

Social Media & Community Specialist

AussieGinger

pre 1 meseca

Original

Prevod

Unfortunately, based on the information I gathered, fake documents were provided, and the account was banned as a result.

Izmenjeno

Radka

Social Media & Community Specialist

Anonymized1052

pre 1 meseca

Original

Prevod

Romi, take a look at the post below... Pics included in my post and tell me what legs I have to stand on when they tell me multie times that they would return my money. 13 months, and they only just weeks ago told me to be patient and I would them receive them. See attachments below. They have said it but still I have no money returned to me...

pre 1 meseca

Original

Prevod

Hello, a brief summary may help.

Casino Guru can't help because the original request dated back to May 2025 could not be accepted. The complaint request has been rejected 9 times in total since then, as I can see in the system. So at this point, there's not much to add. Here on the forum, no specifics can be provided; the Complaint Team sent you an email regarding at least a few of your requests, I reckon.

Anonymized1052

Radka

Srebro

Australija

Radka

pre 1 meseca

Original

Prevod

Perhaps, because it was outside the time permitted you guys like at the for people. Or the timeline elapsed, something. But I'm still at them because I am right! They still email me telling me that they are returning the money you can see with the attachments I attached. Can't you help me given this information?

Radka

Anonymized1052

Social Media & Community Specialist

Anonymized1052

pre 1 meseca

Original

Prevod

I do not understand you well, but as said, the situation is closed. There is no way to get back to something older than 6 months, even if your requests were in line with the complaints guidelines.

This guide may provide additional context: https://casino.guru/guide/how-we-resolve-casino-complaints 👈

Anonymized1052

Srebro

Australija

pre 1 meseca

Original

Prevod

Ok, the emails were from just last week, how do I go about getting my money seeing I'm still receiving emails telling me that my money will be returned as soon as possible, 13 months after I initially began this marathon with skycrown Casino

Romi

Anonymized1052

Community & Complaints Administrator

Anonymized1052

pre 1 meseca

Original

Prevod

We understand that it must be a nerve-wracking experience for you, but as we explained many times before, now it is too late for us to intervene, as your withdrawal goes way back. We have to adhere to our guidelines, you know.

Please take it as a lesson, and if next time you encounter any issues at any online casino, know that you need to come to us earlier so we can try to help.

It is not easy, for sure, but you need to understand our stance in such a situation.

Sharoz

Bronza

Australija

pre 4 nedelja

Original

Prevod

This casino is the biggest scammer of all. I won the grand jackpot and luckily I screenshot and the money went to my credit after 4 minutes my credit went down to just $400 out of $5600. I message them for almost a month but to no avail..

They were saying there was a technical error etc.. and now I could not even log in to my account.

Izmenjeno