pre 2 godina
Well, in such a case, there is nothing more we can do... These complaints usually end as "unresolved" and the casino gets black points and the rating gets lower.
Let's hope this is not going to happen.
Smokace Casino - opšta diskusija (strana 2)
pre 2 godina
Imao sam i bankovni transfer i novac mi je bio na računu 2 dana kasnije, da li je kod tebe možda zbog vikenda?
Automatski prevedeno:
pre 2 godina
Dobar dan ljudi, da li se neko već povukao iz smokacea? Jer već nedelju dana pokušavam da ga dobijem, ali uvek je otkazan, poslao sam sve dokumente koje su tražili i uvek ponište moj PIKS i to rade preko CPF-a, ali ja to radim i niko ne može pomoći ja?
Automatski prevedeno:
pre 2 godina
Dobar dan ljudi, da li se neko već povukao iz smokacea? Zato što pokušavam da ga dobijem nedelju dana, ali uvek je otkazan, poslao sam sve dokumente koje su tražili i uvek ponište moj PIKS i to rade preko CPF-a, ali ja to radim i ništa mi ne može pomoći ?
Automatski prevedeno:
pre 2 godina
izbegavajte bonus na depozit za kazino, kazino vas sprečava da igrate 99% nolimit pragma hackshav itd igrice tokom bonusa iako igre u pitanju nisu na listama
Izmenjeno
Automatski prevedeno:
pre 2 godina
Thanks for the information. It's always a good idea to check the Terms and Conditions or contact support about games excluded from the bonus. Of course, always take screenshots in case something unforeseen happens.
Anyway, did you use any bonus here ? If so, how did you come across games that are not on the list but you can't play them ?
pre 2 godina
I would like to know if it is normal if in this site (smokace) and two days that I made a withdrawal request and it has not yet been accepted. I have already done all the steps for profile verification. I sent two e-mails to their department and they still haven't responded to me two days later should I worry?
pre 2 godina
Zdravo, imam nalog na Iti Itau (digitalni nalog, ali ne odobravaju moje povlačenje, kažu da je nalog pogrešan ili neaktivan, kako mogu da ih nateram da autorizuju moje povlačenje? Pomozite mi
Automatski prevedeno:
pre 2 godina
I would like to know if it is normal if in this site (smokace) and two days that I made a withdrawal request and it has not yet been accepted. I have already done all the steps for profile verification. I sent two e-mails to their department and they still haven't responded to me two days later should I worry?
pre 2 godina
Hi, does this mean that you have passed the verification successfully or are you still waiting for confirmation that you have a fully verified account ? I would like to point out that we give casinos 14 days to resolve withdrawals and KYC, so I guess if you are waiting only a few days there is nothing to worry about yet and I would recommend to be a bit patient.
I will wait for the answer.
pre 2 godina
Zdravo, imam nalog na Iti Itau (digitalni nalog, ali ne odobravaju moje povlačenje, kažu da je nalog pogrešan ili neaktivan, kako mogu da ih nateram da autorizuju moje povlačenje? Pomozite mi
Automatski prevedeno:
pre 2 godina
Hello and did you try to ask the casino what is wrong with the account or why it is inactive ? Alternatively, do you have an activated account that you want to withdraw to and do you have a problem with it ? Maybe it would be useful to write to the digital account support to see if there is a problem and if so how it could be solved. Optionally, you could use a different method in the casino and check with live chat how best to withdraw.
Try asking and tell me what answer you got.
pre 2 godina
Zdravo, voleo bih da znam za naredne izmene jer mi finansijsko odeljenje nije dalo rešenje da popravim isplatu od 1.900 sa smokace i iznos čim je ušao na moj račun je picpai banka vratila u smokace, već je novac nije se vratio na moj račun u kazinu i podrška ne zna kako da mi to objasni, a odeljenje finansija ne reaguje Treba mi rešenje jer sam već poslao dokaz da je pik vratila banka
Automatski prevedeno:
pre 2 godina
Hello, I think you'll have to sort this out with the casino. It would certainly be useful to know the reason why this happened and where your money is since you say the bank returned it. Have you tried asking the bank if they can explain this situation ?
Of course, if you think that the fault is not yours, you can file a complaint with us here on this link.
Also, if you have any new information, let me know.
I will be waiting.
pre 2 godina
Ogromna prevara u ovom kazinu.
Već dugo igram na ovom sajtu i već sam VIP. Juče sam imao svoju prvu veliku pobedu od ukupno €3000. Naravno da sam ovo isplatio (3k1000€ zbog „ograničenja povlačenja")
Danas želim da se prijavim i proverim, odjednom je moj korisnik blokiran.
„Suspenzija zbog zavisnosti od kockanja"
To je najhrabrija stvar koju sam ikada čuo.
Klonite se ovog kazina, 1-2 isplate su dobre, a čim dođe do pristojne pobede oni blokiraju vaš nalog. Takođe ću preduzeti pravne mere protiv toga.
Ako isplate stignu i moj nalog ostane blokiran, prihvatam to.
Obaveštavaću vas da li isplate stižu, ali do tada, držite se dalje od ove stranice
Automatski prevedeno:
pre 2 godina
Are you saying the casino blocked your account without further notice? That does not feel right at all.
Have you ever asked this casino to close your account due to gambling addiction? Because even if you have, it's not a fair reason for voiding any winnings, if you ask me.
I'll be here for an update.
pre 2 godina
Da, nikada nisam tražio od kazina da me zatvori, niti je to najavljeno. Imao sam prvi veliki dobitak pre 2 dana, pokušao sam da se prijavim juče i dobio sam poruku "Korisnik blokiran zbog zavisnosti od kockanja", to ne može biti tačno, ako jeste, trebalo bi da isplate dobitak i onda me blokiraju ako misle Jesam, ali sam bio zavisnik od kockanja. Za njih to nikada nije bio problem dok nisam jednom osvojio veliku pobedu
Automatski prevedeno:
pre 2 godina
That's something to think about! I mean, this is quite a huge mistake, and I'm glad you found us and created the complaint. Such a situation needs to be clarified.
Of course, it is not reasonable to use an addiction as a reason for closing the account with an active balance.
pre 2 godina
automatski kic nije uspeo i e-pošta za podršku za kic ne odgovara
Automatski prevedeno:
pre 2 godina
Oh!
How specifically did the automatic KYC fail, please? Is there anyone you can turn on per chat?
Frankly, without the casino's support, we won't get too far...
pre 2 godina
So have you gotten paid out yet?
pre 2 godina
ne igraj se tamo.
Automatski prevedeno:
pre 2 godina
Kind of too late for that 😳
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