Is it?
Thank you for your interesting insight. Did you raise your opinion on their forum? Despite the complaints, even its safety index here is pretty high. Additionally, all complaints submitted through the Casino Guru Resolution Center were resolved. Probably, not every unhappy player made it to the complaint.
Поздрав Радка,
Моје мишљење о овом казину је постало крајње негативно, с' обзиром на то колико има притужби играча. Видим да је казино крајње доследан у својој политици пословања. Не дају велике исплате, као оне од свега 30$ ?! 🙁 то је карактер. Али зато казино плаћа 5$ рецензију на Askgamblers ( који је иначе постао прави affiliate partner) или 100 спинова за номинацију. Па тако на том сајту можете прочитати мноштво коментара и хвалоспева, како је то најбољи казино икада. Мени лично Smokace не треба уопште. Зашто бих уплаћивао свој тешко зарађени новац, у нешто крајње несигурно. Али ћу се зато потрудити да где год могу, напишем једну крајње брутално искрену рецензију. Па ко прочита, да има праву слику о овом "казину". Мислим стварно, шта је то? Не ко зна каква им је конфигурација слотова, и РТП, па још ако добијеш нешто, треба ти 3 адвоката и 3 месеца да чекаш?!
I see that the negative feeling persists but since you had experience there I am not surprised. Feel free to write a user review, because yours are quite descriptive and in most cases quite informative.
Also, I hope you won't get to a similar casino and your experience will only get better. 😉
Dobro jutro, hteo sam da pitam da li možemo da rešimo situaciju koja mi se desila sa Smokace kazinom, tražio sam isplatu od 500€ pre oko mesec dana, odmah sam poslao tražena dokumenta plus IBAN selfi sa identifikacionim dokumentom i dve kartice koje sam najviše koristite za dopunjavanje. Zatim su me zamolili da prepoznam treću karticu koju sam koristio samo za vrlo malo dopuna. U pitanju je kartica koja se može puniti i nema naziv na samoj kartici. Prikazao sam stanje transakcija od 01/2024, odbijeno je, tražeći dalju overu jer prvih 6 cifara kartice i poslednje 4 moraju biti navedene na listu (dotična kartica je već poslata u jpeg formatu .) iz banke su mi rekli da za tu vrstu papira ne postoji druga moguća potvrda. Smokace je prevara, molim vas, pomozite mi
Hello.
Firstly, I want to say that I appreciate your efforts. As far as it seems, you did what you could to resolve the matter on your own. Sadly, it also seems that the time has come to push this problem forward, but don't worry, you found the right place.
Just a few notes, if I may:
Have you tried to explain to the casino support, that this rechargeable card is probably considered a virtual card, and most likely can't be verified in the same way as standard debit/credit cards?
Based on your description, I feel the casino may overlooked this detail. I would also try to provide documents in .pdf format rather than .jpeg. You know documents saved in .jpg ,.jpeg, and. img may be cropped or altered somehow, that's why the .pdf format is usually preferable.
Still, in my opinion, the casino employees should be able to guide you even through this situation, and if they fail to do so, we are here to help you out.
Don't worry, at least the first few steps are quite simple, all you need to start with is submitting a complaint.
Please click or tap this link 👈 to do so.
Follow the guide, answer the initial questions, and describe the issue, please. To give you a bit of a heads-up, this guide 👈 covers the most common scenarios and questions.
If you feel lost or need further guidance, just reply to this post, and we will do our best to help you out.
How does this sound to you?
ZDRAVO,
Želeo bih da znam da li je neko ikada osvojio nagradu na Smokeaceovom mesečnom (aprilskom) Pragmatic Plai turniru.
Osvojio sam turnir osvojivši €5000 (prvo mesto), ali još nisam dobio svoj dobitak.
Uslovi kažu da će dobici biti pripisani na saldo kazina u roku od 72 sata nakon završetka turnira. Trenutno je prošlo 71. Veoma sumnjam da će priznati moj dobitak.
Tim za podršku mi stalno govori da će dobici biti pripisani čim pobednici turnira budu potvrđeni. POMOĆ MOLIM!
This is a casino who's is in final nominations for Askgamblers rewards ...
ZDRAVO,
Želeo bih da znam da li je neko ikada osvojio nagradu na Smokeaceovom mesečnom (aprilskom) Pragmatic Plai turniru.
Osvojio sam turnir osvojivši €5000 (prvo mesto), ali još nisam dobio svoj dobitak.
Uslovi kažu da će dobici biti pripisani na saldo kazina u roku od 72 sata nakon završetka turnira. Trenutno je prošlo 71. Veoma sumnjam da će priznati moj dobitak.
Tim za podršku mi stalno govori da će dobici biti pripisani čim pobednici turnira budu potvrđeni. POMOĆ MOLIM!
Hi. May I ask if you have any updates about your winnings? Have you received the money by now?
Zdravo Romi. Ne, još nisam dobio svoj dobitak. Stalno mi govore da čekaju rezultate od Pragmatika.
Iskreno mislim da nije tako komplikovano dobiti rezultate pošto je postojalo javno rangiranje.
Situacija je zaista frustrirajuća
Oh, it must be hard... Well, I think it makes little sense to speculate why it takes so long to evaluate your gameplay, unless we have somebody from Pragmatic to assist us with that. 🙁
Which is more likely not an option on the forum. I'm also really sorry to see your second issue with Smokace regarding the confiscated winnings. That's huge.
I noted you expected quite a different approach regarding the gaming history; still, I would say Nick asked whether you could reach out to the casino to provide it to you as their customer. This is quite a common step, and usually casinos comply.
Please try to hold on!
Zdravo svima.
Želim da vas obavestim da sam danas primio €5000 dobitaka sa Pragmatic turnira
Odahnuo sam.
Međutim, ja to još uvek čekam
rešenje moje žalbe 👍🏻
That is really great news, thank you for the update. Let's see how it'll go in your complaint now. Please update it as well, whenever possible.
Probably reward for instant payout😉
Šta to znači?
Jeste li videli moju žalbu? Vi koji ste imali iskustva sa Smokace-om i njihovim uslovima, šta mislite o mom slučaju?
I am trying to be little bit sarcastic... Because of your struggling to get your winnings, and others players with same issues..
Da, razumeo sam.
Tražio sam lično mišljenje o svojoj žalbi. Šta mislite o tome?
Sorry bro, I didn't read about your complaint. But I see you are got winnings from pragmatic play tournament. I hope you are make some good profit.
Ne, govorio sam o svojoj žalbi na moj konfiskovani dobitak. Unesite moj profil i pročitajte moju žalbu.
onda mi reci svoje mišljenje
Bro you have half million on account, in casino who don't pay even 50$, for some players. I think you will go for this winning into courthouse . But this is just my opinion, maybe CasinoGuru complaint service have a better solution. Just be patient.
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