I dalje pretpostavljam da su to dokumenti za koje kažete da ne možete dati. Ima li ih više ili je to samo jedan koji ne možete dobiti?
Svakako bih vam preporučio da ništa ne radite sa svojim novcem i ostavite sve kako jeste dok se ceo ovaj problem ne reši. Da vidimo šta se može učiniti dok imate otvorenu žalbu.
I still assume that these are documents that you say you cannot provide. Are there more of them or is it just one that you can't get ?
I would certainly recommend that you do nothing with your money and leave everything as it is until this whole problem is resolved. Let's see what can be done while you have an open complaint.
Ja dokument je snimak ekrana moje lične elektronske banke. Ovaj snimak ekrana je ograničen autoritetom aplikacije i nezakonit je. Kako ću ih poslati?
I document is a screenshot of my personal ebank . This screenshot is restricted by the app othority and is illigal.how i will send them ?
Potpuno sam verifikovao svoj nalog direktno na sajtu pre 3 nedelje. Na kraju verifikacije je pisalo „verifikacija je uspešno završena". potpuno isto u sestrinskom kazinu ivildcasino. Pokušao sam da podignem novac u oba kazina. ali to nije bilo moguće jer je pisalo da moj nalog mora biti verifikovan da bih zahtevao povlačenje. Tako da sam ponovo poslao sva potrebna dokumenta Kicu. do danas nema odgovora. to je bilo pre 2 nedelje. Tako da mislim da je ovaj kazino najgore vrste kazino za prevare. Isplata nije moguća uprkos verifikaciji.
I completely verified my account directly on the site 3 weeks ago. At the end of the verification it said "verification successfully completed". exactly the same at the sister casino iwildcasino. I tried a withdrawal in both casinos. but that wasn't possible because it said that my account had to be verified in order to request withdrawals. So I sent all the necessary documents to Kyc again. to date no answer. that was 2 weeks ago. So I think this casino is a fraud casino of the worst kind. Withdrawals are not possible despite verification.
ich habe vor 3 wochen direkt auf der seite meinen account komplett verifiziert. am ende der verifizierung stand "verifizierung erfolgreich abgeschlossen". genau das gleiche auch beim schwestercasino iwildcasino. in beiden casino habe ich eine auszahlung versucht. aber das war nicht möglich,da dort stand,mein konto müsste verifiziert sein um auszahlungen zu beantragen. also habe ich alle nötigen dokumente noch mal an kyc gesendet. bis heute keine antwort. das war vor 2 wochen. also ich halte dieses casino für ein betrugscasino der schlimmsten sorte. auszahlungen sind trotz verifizierung nicht möglich.
Ja dokument je snimak ekrana moje lične elektronske banke. Ovaj snimak ekrana je ograničen autoritetom aplikacije i nezakonit je. Kako ću ih poslati?
I document is a screenshot of my personal ebank . This screenshot is restricted by the app othority and is illigal.how i will send them ?
Kazino bi trebalo da ima najbolji odgovor na ovo pitanje. Ali pretpostavljam da ako je u pitanju dokument iz banke, očekivao bih da će kazino od vas tražiti papirni formular sa potpisom i pečatom banke ili PDF obrazac sa svim detaljima koje ovaj dokument treba da sadrži.
Pa, ovo su samo moja razmišljanja i zato sam rekao da bi najbolje bilo da pitate kazino u kom obliku morate da ga pošaljete i šta sve treba da sadrži.
The casino should have the best answer to this question. But I suppose that if it is a document from the bank, I would expect the casino to ask you for a paper form with a signature and stamp from the bank, or a PDF form with all the details that this document should contain.
Well, these are just my thoughts and that's why I said that the best thing to do would be to ask the casino in what form you have to send it and what all it should include.
Potpuno sam verifikovao svoj nalog direktno na sajtu pre 3 nedelje. Na kraju verifikacije je pisalo „verifikacija je uspešno završena". potpuno isto u sestrinskom kazinu ivildcasino. Pokušao sam da podignem novac u oba kazina. ali to nije bilo moguće jer je pisalo da moj nalog mora biti verifikovan da bih zahtevao povlačenje. Tako da sam ponovo poslao sva potrebna dokumenta Kicu. do danas nema odgovora. to je bilo pre 2 nedelje. Tako da mislim da je ovaj kazino najgore vrste kazino za prevare. Isplata nije moguća uprkos verifikaciji.
I completely verified my account directly on the site 3 weeks ago. At the end of the verification it said "verification successfully completed". exactly the same at the sister casino iwildcasino. I tried a withdrawal in both casinos. but that wasn't possible because it said that my account had to be verified in order to request withdrawals. So I sent all the necessary documents to Kyc again. to date no answer. that was 2 weeks ago. So I think this casino is a fraud casino of the worst kind. Withdrawals are not possible despite verification.
ich habe vor 3 wochen direkt auf der seite meinen account komplett verifiziert. am ende der verifizierung stand "verifizierung erfolgreich abgeschlossen". genau das gleiche auch beim schwestercasino iwildcasino. in beiden casino habe ich eine auszahlung versucht. aber das war nicht möglich,da dort stand,mein konto müsste verifiziert sein um auszahlungen zu beantragen. also habe ich alle nötigen dokumente noch mal an kyc gesendet. bis heute keine antwort. das war vor 2 wochen. also ich halte dieses casino für ein betrugscasino der schlimmsten sorte. auszahlungen sind trotz verifizierung nicht möglich.
Zdravo, da li ste pokušali da pišete podršci ili ćaskanju uživo da ste već verifikovani i kada tražite povlačenje, morate ponovo da prođete kroz ovaj proces i zašto se to dešava?
U početku sam mislio da bi to mogla biti dodatna provera, ali nakon što sam pročitao ceo tvoj post mislim da nije. Odgovor iz kazina bi svakako bio koristan u ovom slučaju, jer to traje već duže vreme.
U svakom slučaju, da li treba ponovo da pošaljete sva dokumenta u kazino ili kako je sada?
Ipak, predlažem vam da uložite žalbu na ovom linku , jer ste imali dosta strpljenja i dajemo kazinima 14 dana da reše KIC proces. Prilažem i informacije o tome šta možete očekivati od žalbe i šta proces uključuje.
Naš tim će pokušati da vam pomogne u vašoj situaciji i nadamo se uspešno.
Da li ste u?
Hi, did you try to write to support or live chat that you have already been verified and when you ask for a withdrawal you have to go through this process again and why is this happening ?
At first I thought it might be an additional verification, but after reading your whole post I don't think so. A response from the casino would definitely be useful in this case, as it has been going on for quite a while.
Anyway, do you need to send all the documents to the casino again or how is it now?
Nevertheless, I would suggest you to lodge a complaint on this link, as you have had quite a lot of patience and we give casinos 14 days to resolve the KYC process. I am also attaching information on what you can expect from the complaint and what the process involves.
Our team will try to help you in your situation and hopefully successfully.
Are you in?
Dobro veče, registrovao sam se u SNATCH CASINO koristeći link ovde na CASINO GURU, zatražio sam dva povlačenja, jedno u vrednosti od 200 reala i drugo u vrednosti od 201 real, već sam uradio verifikaciju naloga, odobreno je, dobio sam e-mail-e-mail rekavši da pošaljem bankovne podatke, uzeo sam ispis i poslao na mejl, ali prošlo je 2 dana i ništa se nije desilo, pokušavam da stupim u kontakt putem ćaskanja uživo, dežurni samo kažu da nije kod njih nego kod sektora odgovoran za autorizaciju bankovnih podataka... Treba mi pomoć, jer verujem da to rade namerno da bi se ljudi umorili od čekanja, onda iskoriste iznos i na kraju izgube sve...
Good evening, I registered at SNATCH CASINO using the link here at CASINO GURU, I requested two withdrawals, one worth 200 reais and another worth 201 reais, I have already done the account verification, it has been approved, I received an email- email saying to send the bank information, I took a printout and sent it by email, but it's been 2 days and nothing has happened, I try to get in touch via live chat, the attendants just say that it's not with them but with the sector responsible for the authorization of bank details... I need help, as I believe they do this on purpose to make people tired of waiting, then they use the amount and end up losing everything...
Boa noite, fiz meu cadastro no SNATCH CASINO pelo link aqui do CASINO GURU, fiz pedido de dois saques 1 no valor de 200 reais e outro no valor de 201 reais, já fiz a verificação de conta, já foi aprovada, recebi um e-mail dizendo para enviar as informações bancárias, tirei print certinho e enviei no email, porém já fazem 2 dias e nada acontece, tento entrar em contato pelo chat ao vivo , os atendentes só dizem que não está com eles e sim com o setor responsável pela autorização dos dados bancários... Preciso de ajuda , pois creio que fazem isso de propósito para as pessoas cansarem de esperar , daí utilizam o valor e acabam perdendo tudo ..
Zdravo, ako ste verifikovali i vaša povlačenja su odobrena, svakako vam preporučujem da budete strpljivi i ostavite novac kakav jeste i ne radite ništa sa njim. Kazino vam je odgovorio i rekao šta da obezbedite, tako da mislim da ste na putu da to dobijete.
Dajemo kazinima 14 dana da izvrše isplate, a vi kažete da čekate 2 dana što uopšte nije dugo. Naročito ako podižete bankovnim transferom.
Zato budite strpljivi i verujem da će vam novac stići ako ste tačno uneli sve detalje.
Javite mi ako imate nešto novo.
Hello, if you have verified and your withdrawals have been approved, I definitely recommend you to be patient and leave the money as it is and do nothing with it. The casino wrote you back and told you what to provide, so I think you're on your way to getting it.
We give casinos 14 days to make withdrawals and you say you are waiting 2 days which is not long at all. Especially if you withdraw by bank transfer.
So be patient and I believe your money will come if you have entered all the details correctly.
Give me an update if you have anything new.
Mogao sam da podignem novac za oko 5 dana nakon podnošenja zahteva za povlačenje. Kada sam se raspitivao, rečeno mi je da ne obrađuju subotom i nedeljom. Pa, trebalo je neko vreme, ali mislim da je u prihvatljivom opsegu. U poslednje vreme postoji mnogo onlajn kazina koji nude brza povlačenja, tako da je stresno ako je potrebno mnogo vremena za podizanje novca.
I was able to withdraw the money in about 5 days after applying for withdrawal. When I inquired, I was told that they do not process on Saturdays and Sundays. Well, it took a while, but I think it's within an acceptable range. Recently, there are many online casinos that offer fast withdrawals, so it's stressful if it takes a long time to withdraw money.
出金申請してから約五日で出金出来ました。問い合わせたら土日は処理をしてないとのこと。まぁ時間がかかった方ではありますが許容範囲かなと。最近は出金が早いオンカジが多いので出金に時間がかかるとストレスですね。
Slažem se da bi moglo biti brže. Osim toga, hvala vam na korisnim informacijama koje bi drugi mogli ceniti.
Da li biste, pak, preporučili drugu opciju otplate za igrače iz vaše lepe zemlje?
I agree that it could be faster. Aside from that, thank you for the handy information others might appreciate.
Would you, on the other hand, recommend another repayment option for players from your beautiful country?
Uplatio sam depozit koristeći Evallet. Mislim da bi bilo najbolje koristiti metod depozita koji olakšava pripremu potrebnih dokumenata u vreme KIC-a. Smatram da ovaj kazino često odbija podnete dokumente.
I made the deposit using Ewallet. I think it would be best to use a deposit method that makes it easy to prepare the necessary documents at the time of KYC. I feel that this casino often rejects submitted documents.
私はEwalletで入金しました。KYCの際に必要書類が用意しやすい入金方法がいいかと思います。このカジノは提出した書類がNGになる事が多い気がします。
Zvuči pošteno i temeljno. 👍
Koji e-novčanik je popularan među igračima iz Japana, molim vas? Pitam se da li postoje značajne razlike između Evrope – odakle ja dolazim.
Sounds fair and thorough. 👍
Which e-wallet is popular among players from Japan, please? I wonder whether there are significant differences between Europe - where I come from.
oni su lopovi. odlazi od njih. Osvojio sam veliki iznos i stalno su tražili nova dokumenta za verifikaciju mog računa, a danas su mi zatvorili račun i izgubio sam sav novac. To je velika PREVARA, kloni se
they are thieves. go away from them. I won a big amount and they continuously asking for new documents to verify my account and today they closed my account and I lost all my money. Its a big FRAUD stay away
Zdravo.
Čini se da niste prošli dodatnu verifikaciju naloga. Žao mi je što to čujem.
Uveren sam da niste svesni da je bilo šta pogrešno učinjeno na vašoj strani, jesam li u pravu?
Možete li bar da podelite zvanično objašnjenje kazina?
Hello.
It sounds like you didn't pass additional account verification. I'm sorry to hear that.
I'm convinced you are not aware of anything wrongly done on your side, am I correct?
Could you at least share the casino's official explanation?
Nisam uradio ništa loše. Jedina greška je što sam osvojio 1000 evra i nisu hteli da daju. Objašnjenje je bilo o zloupotrebi bonusa, ali nisam ništa uradio
I didnt do anything wrong. The only wrong was I won 1000 euros and they didnt want to give it. The explanation was about abuse of bonus but I didnt do anything
Da li su takođe rekli šta ste konkretno zloupotrebili sa bonusom ili su samo dali tako opšte objašnjenje?
Ako smatrate da niste uradili ništa loše i da niste pogrešili, preporučujem vam da otvorite žalbu ovde na ovom linku . Naš tim će pokušati da vam pomogne.
Takođe uključujem vodič koji bi vam mogao pomoći da razumete šta treba da očekujete od celog procesa žalbe.
Nadam se da možemo pomoći.
Ako imate još nešto od kazina i dobijete konkretniji odgovor, obavezno me obavestite.
Did they also say what specifically you abused with the bonus or did they just give such a general explanation ?
If you feel that you did nothing wrong and did not commit any mistake I recommend to open a complaint here on this link. Our team will try to help you.
I am also including a guide which might help you to understand what you should expect from the whole complaint process.
I hope we can help.
If you have anything more from the casino and get a more specific answer, be sure to let me know.
Moj savet je da uopšte ne igrate u ovom kazinu svima koji ovo čitaju! Nakon što sam u potpunosti potvrdio i dobio mi je odobrenje od KIC-a kazina da mogu da povučem svoj novac, zatražio sam 3k povlačenje po 500 € kako to dozvoljavaju njihovi uslovi i odredbe, ali sam dobio samo 1 povlačenje do trenutka pisanja. Kazino očigledno uopšte ne voli da plaća ili ne brine da poštuje igrače. Nisam osvojio džekpot ili ludu svotu novca, tako da ako je dovođenje vašeg novca u banku sa ovim iznosima već problem, ne znam kako biste mogli da dobijete novac kada biste osvojili veliki.
My advice is dont play at this casino at all to everybody reading this! After i completely verified and was granted ,from the KYC of the casino, that i could withdraw my money, i requested 3x €500 withdraw as their own terms and conditions should allow, but i only received 1 withdraw by the time of writing. The casino obviously does not like to pay at all or does not care to respect players. I did not win a jackpot or a crazy amount of money, so if getting your money to you bank with these amounts is a problem already, i dont know how you are suppose to get you money when you would win big.
Da li ste proverili njegove dnevne i nedeljne limite povlačenja? Ja bih to svakako uradio i onda pitao njegovu podršku u čemu je problem. 3k 500 evra zvuči dobro, tako da pretpostavljam da mora da postoji nešto drugo što produžava druga dva povlačenja.
Šta misliš?
Have you checked its daily and weekly withdrawal limits? I would certainly do that and then ask its support what seems to be the problem. 3x €500 sounds good, so, I would assume there must be something else prolonging the other two withdrawals.
What do you think?
Zdravo Radka,
da, sve sam to proverio. Znam da imaju nedeljni limit od 2500-3000 u zavisnosti od nivoa naloga. Dnevnik nije problem jer narednih dana nisam dobio ništa.
Srdačan pozdrav
Dennis
Hi Radka,
yes i checked all of that. I know they have a weekly limit of 2500-3000 depending on level of account. The daily is not the problem as i didnt receive anything for the next days.
best regards
Dennis
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.