zdravo svima,
Nisam baš planirao da podelim svoje iskustvo sa ovim kazinom, ali pošto sam video toliko vas koji imate isti problem, promenio sam mišljenje.
Prošlo je skoro 14 dana otkako sam napravio depozit i zapravo osvojio €400. Kada sam pokušao da podignem iznos, povlačenje je poništeno nakon otprilike sat vremena bez ikakvog e-maila ili obaveštenja koje objašnjava zašto. Saznao sam tek slučajno kada sam ponovo posetio sajt da proverim da li su im potrebni KIC dokumenti. Na moje iznenađenje, ne samo da nisam mogao da se povučem, već nije bilo jasnih informacija o tome šta se dešava.
Kontaktirao sam podršku i oni su mi rekli (kao što su mnogi od vas takođe spomenuli) da je moja sesija pod istragom provajdera zbog fer pleja. Čekao sam 14 dana koliko su tražili (što se zapravo završava sutra), ali do sada nisam dobio nikakvu ažurnost, čak ni razlog zašto se sednica istražuje.
Poslao sam im poruku nekoliko puta i i dalje dobijam isti copi-paste odgovor. Iskreno, ne znam šta drugo da radim. Poslao sam im i mejl i još uvek čekam odgovor, ali stvarno sumnjam da ću ga dobiti do sutra. Ako to uradim, ažuriraću ovde.
Već neko vreme igram u ovom i drugim kazinima, ali ovo je prvi put da mi se ovako nešto dešava. Mislim da je to neprihvatljivo, posebno sa nultom komunikacijom.
U ovom trenutku, iskreno se osećam kao da samo odugovlače i nadaju se da ću odustati od novca. Ako neko ima neki savet ili ideju o tome šta mogu da uradim, molim vas da mi kažete da mi je ovog puta zaista ponestalo strpljenja.
Hello everyone,
I wasn’t really planning to share my experience with this casino, but seeing so many of you having the same issue made me change my mind.
It’s been almost 14 days since I made a deposit and actually won €400. When I tried to withdraw the amount, the withdrawal was cancelled after about an hour without any email or notification explaining why. I only found out by chance when I revisited the site to check if they needed any KYC documents. To my surprise, not only could I not withdraw, but there was also no clear info on what was going on.
I contacted support, and they told me (like many of you have also mentioned) that my session is under investigation by the provider for fair play. I waited the 14 days they asked for (which actually ends tomorrow), but I haven’t received any update so far not even a reason why the session is being investigated.
I’ve messaged them several times and still keep getting the same copy-paste reply. Honestly, I don’t know what else to do. I also sent them an email and I’m still waiting for a reply, but I really doubt I’ll get one by tomorrow. If I do, I’ll update here.
I’ve been playing on this and other casinos for quite a while, but this is the first time something like this happens to me. I think it’s unacceptable, especially with zero communication.
At this point I honestly feel like they’re just stalling and hoping I’ll give up on the money. If anyone has any advice or ideas on what I can do, please let me know I’ve really run out of patience this time.
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