pre 3 nedelja
The same problem with me - 3 weeks. Now can't even login. I doubt it's not just a bug. I guess they blocked me.
Snatch Casino - opšta diskusija (strana 21)
pre 3 nedelja
oh no, I guess it’s coming for me.
pre 3 nedelja
Snatch casino was under the same company as iwild. Until then everything was running smoothly so that’s why the safety indexes are high.
After the buy out everything went downhill I guess. I think it’s only a month that they changed administration so they don’t have many examples to lower the safety indexes.
The other casinos under that company is ok. This is the problem for now.
As I am saying that I am waiting for my money for over 3 weeks and I don’t get any update from them but I guess I can’t do anything. So we are in the same page.
pre 3 nedelja
I know my voice probably won't count much, but you are very correct. A few casino groups have changed ownership, and the results in a few cases are catastrophic.
My Complaint Team coworkers are always pushing for players' payment, as we don't know what would happen if we left the complaints unresolved. Players would not get the money, and perhaps the new casino, "Wave," would no longer care about it.
I imagine it may sound stupid, but sometimes closing the complaints within the usual timeframe is the worst call because the casinos may see that as the goodbye gesture and stop cooperating. It's quite a delicate matter and quite complicated situation in 2025 🙁
pre 3 nedelja
The same problem with me - 3 weeks. Now can't even login. I doubt it's not just a bug. I guess they blocked me.
pre 3 nedelja
I'm sorry to step in, but would you mind submitting the complaint too? Although my knowledge of your circumstances is limited, I suppose it would be worthwhile to try a free complaint. We are really not ok with players being tossed away, but forum posts have literally no impact since only admins and players are present on the forum.
I'm just saying you are welcome to do so. https://casino.guru/complaints/create
2
pre 3 nedelja
Hi,
It seems that this is the case with snatch casino.
I have already filled a complaint but it takes way too much time for you to answer and I get with so many complaints with the casinos. I wont leave it though I will wait until you find a solution.
pre 3 nedelja
It's more likely that this will continue until the casino finds a solution.
The complaint process is not a sprint, so please get ready to wait. Are you familiar with the concept, please? ,
Each party has 7 days to respond. I know how that sounds. 🙁 I'm sorry for bringing such news.
pre 3 nedelja
Ibets i Immerion rade potpuno istu stvar sa ovim navodnim 'kontrolama provajdera' i zatvaranjem naloga niotkuda bez isplate novca.
Vidite, postoji 10-15 otvorenih slučajeva sa SnatchCasinom (od kada je grupa prevaranta kupila kazino), i svi oni imaju iste pokušaje prevare iz ovog usranog kazina bez isplate. Neki su čekali više od tri nedelje, ili su računi sa novcem zatvoreni, a vi ga i dalje ostavljate na 8,9/10. Znam da vi lično ništa ne možete da uradite, ali molim vas da to kažete svom odeljenju za upravljanje i recite im da je ovaj kazino prevara i da treba da bude označen crvenom zastavicom.
Izmenjeno
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pre 3 nedelja
Hello,
I understand what you're saying and as I explained in the other threds - our Data Team respond to how the casinos resolve or leave unresolved these specific complaints.
Your perspective is very direct, and I get it. However, consider the alternative for a sec:
Complaint Team immediately closes all open complaints about delayed payments as unresolved because all the casinos are not responding very clearly or in time. Result? Yes, the safety index will be lowered; however, the players won't get the money, and the group will very likely lose interest in resolving any other players' complaints since the safety indexes will be very bad.
in our opinion, it is not worth it yet because my colleagues are still engaged in persuasions. Cutting all the options is reserved as the last call, if you know what I mean.
Many players keep mentioning that the higher safety index is wrong; in my opinion, they are just used to consulting a single number to go playing in a casino without bothering with other important aspects—open complaints, user reviews, and forums. It is no coincidence that all three sources are visible together on the same casino page. It is not just about one number, I'd say. The Safety index indicates the likelihood of payment, not the timing.
Still, I understand you may consider that differently.
pre 2 nedelja
Hej ljudi, imam ovakvo mišljenje.
Ovo je standardna procedura, iako se slažem da kazino sa takvom reputacijom treba da odgovori ili da objašnjenje na neki drugi način, ako ne putem žalbe.
Mislim da bi od sada trebalo ponovo da sačekamo, nažalost nemam šta da dodam u ovom trenutku.
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1
pre 2 nedelja
I’m in the uk and I’ve just read uk is restricted and I’ve won quite a lot!! Now I doubt I’ll get it
pre 2 nedelja
If the casino lets you register by providing all the correct information, we believe that they have to pay your winnings as well.
So if you experience any issues with the withdrawal, please let us know, and we'll try to intervene.
pre 2 nedelja
Imam problem što se moj dobitak ne isplaćuje. Razlog: Proverite kod dobavljača igre!
Ima li neko savet šta da radim? Hvala
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pre 2 nedelja
Hello, in this case you can't do anything and you have to wait for what the game provider tells the casino and if everything will be OK. How long has this situation been going on? Do you have any idea what could have caused all this? 🙂
pre 2 nedelja
Igrao sam nekoliko provajdera igara i igara.
Tester za nož NoLimit Pramatic
Kao što su mnogi ljudi pisali pre mene, pretpostavljam da kazino ne želi da isplati.
(900 evra preko 1000 usdt)
Već neko vreme sam u ovom kazinu, ali sada je došlo do promene vlasnika.
Sačekaću 14 dana i onda podneti žalbu ovde.
Da vidimo koliko igrača ima isti rezultat ovde.
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2
pre 2 nedelja
Its been already 25 days and no updates. By far the worst casino. Even with the complaint they don't answer.
1
pre 2 nedelja
Igrao sam nekoliko provajdera igara i igara.
Tester za nož NoLimit Pramatic
Kao što su mnogi ljudi pisali pre mene, pretpostavljam da kazino ne želi da isplati.
(900 evra preko 1000 usdt)
Već neko vreme sam u ovom kazinu, ali sada je došlo do promene vlasnika.
Sačekaću 14 dana i onda podneti žalbu ovde.
Da vidimo koliko igrača ima isti rezultat ovde.
Automatski prevedeno:
pre 2 nedelja
Very good thinking, I would say try to wait as you say and when the time comes, file a complaint. I might have filed it a little sooner, but not much sooner. Check with game provider may be but it is happening to more and more people.
Unfortunately, the casino has the right to do this and although it is annoying, don't gamble with your money and I believe we will be able to help you if the casino doesn't pay you out.
pre 2 nedelja
Its been already 25 days and no updates. By far the worst casino. Even with the complaint they don't answer.
pre 2 nedelja
I saw that the casino hasn't responded for almost a week, which means that their timer will be extended again once more. I hope they can handle it and won't drag it out even though it seems to me that's exactly what they are doing. Every player has a check with the game provider and now instead of a reply it also takes a while.
I hope it will turn out positively though. 🤞
pre 2 nedelja
Let’s hope for that but I don’t think so. Even their live chat stopped responding. I think you will have many cases like that.
pre 2 nedelja
I dalje smatram da je sramota što, uprkos očiglednim lažnim isplatama kazina, u pregledu ovde piše 'Uopšte nema pritužbi igrača ili je zadržan samo veoma mali iznos dobitaka igrača u odnosu na veličinu kazina.' Zašto ne uradiš nešto povodom toga? Ima 20 slučajeva i preko 30 ljudi se žalilo otkako je ova odvratna grupa prevaranta kupila kazino pre četiri nedelje...!
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1
pre 2 nedelja
Zaboravio sam da napišem da želim da isplatim ukupno preko 900 evra.
- Upravo sam platio 25 evra. Novi novčanik (test) je bio tu za 1 minut
- Posle sam hteo da povučem ostatak u isti novčanik, ali je otkazan (FairPlai verifikacija).
- Dostupan snimak ekrana
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