SpinBetter Casino - opšta diskusija (strana 11)

Casino offer free spins for positive feedback

Hello, we always appreciate such information to help the rating be as real as possible! If you don't mind, I have a favor to ask: Can you help us understand how exactly this compensation works, please? Is there any promo we can find or does the casino require a screenshot of the submitted/approved user review?

That would be very helpful for the whole team. 🙏

The casino requires a screenshot of the approved review. And "free spins" are not "Free" at all. The conditional spin must be made with real money to unlock them. At least in the case of spin better casino. Currently, there are positive reviews for ask gambler and LCB.ORG (betandyou casino and fazi provider) at one time, betssen casino offered free spins for reviews published on your site.

Hello!

We did publish a post asking for honest feedback — you can find it here: https://t.me/c/1470762753/1981

Please note that no bonuses or rewards are offered in exchange for a review — we genuinely want to hear your real opinion and experience.

Thank you for sharing your feedback!

Hello and thank you for the details. You see,

We try to consider similar situations cautiously, based on the precise text and also the players' feedback. So, can you send me a screenshot, please? I'm not group member. 🙂

I recall we sent you a few emails regarding this situation with "motivated" user reviews in the past, yet we received no response back then. So, the reviews were rejected. Now, it seems we face the same scenario; hence, the screenshot would be very appreciated. Thank you.

Thank you, I'll get it reviewed with the team.

Here you are

Thank you. It appears to be cropped, so pardon my curiosity - is that a whole promo? No additional conversation regarding rewards, or how to get it, please?

Could you please clarify whether the reward or compensation pertains to screenshots of the reviews?

Much appreciated. 🙏

No - we dont offer any bonuses.

I see, thank you.

I wonder why the players feel actually very motivated by the casino. Players have informed us that they received compensation for their reviews. Do you have any explanation for that, please?

Alternatively,

could you clarify whether the reward or compensation pertains to screenshots of the reviews?

We do not offer any rewards for reviews on Casino Guru, as we are fully aware that this is prohibited by their rules.

There are other platforms where such incentive methods are not restricted — and on those, we use different motivational strategies.

As we understand, the current discussion concerns Casino Guru specifically.

We want to clearly state that we have never offered any bonuses in exchange for reviews on this particular platform.

Thank you, I'll send a note to the whole Community Team.

Is it even legal to include withdrawal option "SEPA INSTANT" if it's not instant? They approve my withdrawal instantly + send a message in my account that their "operator" has succesfully paid out my withdrawal but in reality I have not received it. I know for 100% that there are no issues with my bank (Revolut).

Their processing team in e-mail ignores me, they have not answered for almost 24 hours and support tells me that it's because of high demand.

WELL, if it's because of high demand than I have only 1 conclusion - Their SEPA Instant payment is crashing all the time. Do I really want to continue to play here? I don't know. I just don't like that they advertise Sepa Instant if in reality it's not instant. I would be satisfied to receive answer that they don't pay out and process withdrawals during Saturday/Sunday but they are claiming they do. I think it's very misleading from their side and it needs to be changed.

What are your thoughts?

Hello, how long are you waiting for the money? 

I would say that often there can be some problems that can hold him back. Sometimes casinos can say everything is instant but it doesn't have to be that way, but I wouldn't make it a disaster if you only wait a few days. Of course I understand your concerns and questions if that's the way it's written.

But I wouldn't take it as a terrible thing and I would try to wait. If they approved your withdrawal it's on the right track and you'll just have to wait for it to arrive. 

If it doesn't, be sure to let me know.🙂

Hello!

Thank you for sharing your concerns and for bringing this matter to our attention.

Please note that while we process SEPA Instant withdrawals on our end immediately, many European banks do not process SEPA payments on weekends or public holidays. This delay is related to your bank’s processing policies and not to any issue or delay on our side.

We can confirm that your withdrawal has already been successfully processed from our side. We kindly recommend contacting your bank directly for further details regarding the receipt of your funds.

Thank you for your understanding, and if you need any additional assistance, we’re here to help.

Best regards,

I asked for my account to be blocked via the email they provided. They did not respond for two full days and still haven't. I got it restricted via support, finally. I wish they refund the money I was able to lose during these two days I waited. It's not a large sum, but I hope they take some responsibility for the lousy quality of service.

Have you clearly stated that the reason is gambling issues, please?

If so, perhaps our complaint team could help.

They have this active promotion that you have a chance to receive 30% of your Skrill deposit (over 30 EUR). Today I deposited via Skrill like 4 times above 30 EUR and they didn't even give me this bonus. I know it can be awarded once in 24 hours, thats not the issue here.

Issue is that they have fake promotions to get players to play.

For example, here attached is their promotion and my deposit. Agent replied in chat - please note, that The Bookmaker reserves the right to alter the T&C related to all the bonuses, to temporarily suspend them, or even indefinitely terminate them at any moment in time.

No clear explanation was given. Cmon, is that even normal? What should I do and whats the solution here? If promotion is suspended, why its still active on advertisements?

Hello,

As far as I can tell, this is, sadly, quite common. You may see general advertisements or even receive more personalized ones, but eventually it is the casino/bookmaker who may alter or restrict the offers for you. Bonuses are marketing tools, nothing else... it's about money.

BUT when deposits get involved, such contradictions are not fair. Players should be guaranteed the same TaC active and specified the best way—preferably on the website the moment the deposit was made. Or there should be clear communication and an option to get back the associated deposit, I'd say.

Just curious here, are you convinced you met all of the requirements for the promotion? Is it also stated in the rules?

This is not a particularly enjoyable user experience, but Sebastian does not appear to care.

Hello, Radka

Yes, I suppose that I have completed all steps neccessary to receive bonus for depositing with Skrill account. Logically thinking, if I didn't - customer support would point it out and I wouldn't even be dissapointed and would just blame myself for not completing something.

As I understand from promo - Just deposit via Skrill to your account, it needs to be over 30 EUR and you can get 1 additional 30% bonus amount once per 24 hours. I didn't deposit previously over 30 EUR via Skrill so yeah, that's not the case. I have also read T&C carefully, didn't find any information what I could have done wrong but as I mentioned previously, agents didn't point out any of my fault and just said I can't get the bonus as they have every right to suspend or change promotion terms.

I understand they can change everything they want but if you cancel a bonus for a player, why promotion is still active for other players to see? It's very unfair and not a good practice by this casino.