pre 1 godinu
Ako želite da diskutujete bilo šta vezano za Spinoloco Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Spinoloco Casino - opšta diskusija
pre 1 godinu
Dobar dan.
Treba mi pomoć. Spinoloco ne prihvata dokaz IBAN-a koji Banco Santander Totta pruža u PDF-u, sa svim potrebnim podacima. To je prvi kazino koji ne prihvata ovaj dokaz. Traže izvod iz banke, kako bi mogli da vide moje ime, adresu i transakciju u svoju korist, ali to ne dokazuje nikakav IBAN. To je neprihvatljivo.
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pre 1 godinu
Hi there,
just to be sure, is the missing IBAN truly the case here? Bank statements usually serve as proof of address, bank account ownership, or proof of deposit.
For such purposes, it is indeed imparative that such a document contains your full name, address, and banking details.
Can you provide another document showing your IBAN and other details that can be matched with the aforementioned banking statement? I have to admit I have never heard of "Banco Santander Totta" before, but I'd like to help you out anyway. How about you paste a screenshot showing the casino's request or response given when you submitted the bank statement? Even a simple copied and pasted text helps out. Perhaps I missed something important or just didn't understand the problem correctly.
pre 1 godinu
Zdravo.
Hvala vam na izdvojenom vremenu. Pribavio sam neophodnu dokumentaciju za kazino i slučaj je rešen. Sve u svemu, želeo bih da vam se zahvalim na brzom odgovoru.
S poštovanjem,
Romarico Silva.
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OdgovoriCitiraj1
pre 1 godinu
After all, it turned out pretty well quite quickly. So what was necessary, or what did you do? Did you give them what they needed? 🙂
pre 1 godinu
Kazino ne poštuje zavisnost igrača od kockanja. Desetine puta sam tražio da trajno zatvorim svoj nalog zbog zavisnosti od kockanja i nikada nisam uspeo.
zar ovo nije zločin?
ne igraj se ovde!
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OdgovoriCitiraj1
pre 1 godinu
Hi, did the casino also tell you why it doesn't want to close your account or is it just egging you on? How did you request self-exclusion and when did you write to the casino about it?
Would you please answer my questions?
pre 11 meseci
Anybody here get their withdrawals processed recently?
Live chat support is pretty responsive, but I now have 3 withdrawals pending (first ones) and my account is already verified, so I'm not sure what the delay could be
pre 11 meseci
Maybe it would be good to check user reviews or complaints from time to time, there you can find out quite useful information about what you are asking.
However, how long have you been waiting for withdrawals? Have you asked them what causes the delay?
pre 11 meseci
5 days so far, but I’m not at the weekly limit of withdrawals with 4 pending totalling $2000
pre 11 meseci
Sure, thanks for the reply. It's a relatively new casino so we don't know what to expect from it yet. Probably with the experience of other players we will know more in time.
However, since you are waiting for 5 days, I would recommend to be patient. We give casinos 14 days for the withdrawal process and if nothing happens we will try to help you.
Are you in contact with the casino or not?
Do you think you can wait?
pre 11 meseci
Yes I have contacted the casino they have advised me the financial department will look at it when they have time as it is first come first serve. I will open a complaint if I need help if I have not received the funds in 14 days thanks
OdgovoriCitiraj1
pre 11 meseci
I think you're thinking straight. So if you find out anything relevant from the casino or if you reach for the complaint option, let me know.
I'll be here.
pre 11 meseci
My first 4 withdrawals came through (limit of 500 per withdrawal)
Support actually gave me a personal call to get a document required for kyc related to the bank account I was withdrawing to, very friendly guy, definitely hoping to keep playing here.
Just need to wait until next week to withdraw the rest as there's a limit per week, just waiting on all the withdrawals to complete now so I can re-deposit using a bonus
OdgovoriCitiraj1
pre 11 meseci
It's good to see that the casino is nice to you and that everything is going the way you want it to. It was probably about time I would say.
So when the rest of the money and such gets to you, let me know. 🙂
pre 10 meseci
Upravo sam primetio da ovaj kazino ne prima igrače iz Nemačke. Pre dva meseca sam mogao da se registrujem, deponujem i igram bez ikakvih problema. Sada sam pitao u live chat-u, a oni su rekli da prihvataju nemačke igrače.
Automatski prevedeno:
pre 9 meseci
Thank you for this information. I will pass it on to our data team so they can check it out, and if needed, it will be changed in the casino review.
How do you like this casino?
pre 9 meseci
This casino is abysmal. First my account was verified with no issues but they kept insisting for bank statements which worries me a bit. They wouldn't accept anything.
Even so they approved my withdrawal and they have been faffing Me about for 4 days now. They said they have a technical issue processing withdrawals but have no issues taking deposits. I'm very concerned about supplying them with my verification documents now but again no withdrawals have been received.
They also seem to have only one customer support agent which is in itself is also questionable.
pre 9 meseci
Well, not very convenient...
However, I would like to point out that withdrawals are not particularly comparable to deposits, despite the allure of the option. It is an entirely different set of operations. Deposits are a one-time matter; withdrawals are not 🙁.
Perhaps the technical issue is a lack of manpower because having just one agent is not a good sign - just as you said... On the other hand, I would consider the approval positive news, at least.
Do you know whether they hold banking holidays? A holiday could also prolong the waiting.
pre 7 meseci
Ovaj kazino je lopovski. Uplatio sam depozit i čim sam pobedio pri prvom isplaćivanju sve je bilo normalno, a pri drugom je KYC počeo. Poslao sam sve normalno što su tražili i verujte mi, pitali su me mnogo, mnogo puta. I posle nedelju dana kažu mi da sam prekršio uslov 3.17. i da će zadržati moj dobitak i zatvoriti mi račun. Bez ikakvog dokaza. Nisam prekršio nijedan uslov, samo žele da mi ne daju novac... ne igrajte u ovom kazinu... držite se podalje.
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