Spinoloco Casino - opšta diskusija (strana 2)

Zdravo, pa, ako je kazino siguran, ne osećaju potrebu da dostave dokaze, posebno ako dotično pravilo uključuje odeljenje za bezbednost ili prevaru i povezane optužbe. 🙁

Dakle, ako smem, zašto je vaš račun zatvoren, a dobici poništeni?

Kao što vidim u žalbi, ni tamo nisi dodao mnogo informacija. Bilo bi najbolje da dodaš više detalja i odgovoriš na pitanja postavljena u žalbi. 🙏

My account was closed on the pretext that I had duplicate accounts, this is the 3.17 number but I don't have it. And they had sent me the same thing 2 days ago in an email but as soon as I replied to them they apologized and said I didn't receive the message. Here is the email

Thank you for playing at Spinoloco.com .

We sincerely apologize for the confusion caused by our previous message. It was sent to you in error.

Please ignore this email as it does not concern your account. Your account remains fully active and in good standing.

If you have any questions or need help, don't hesitate to contact our support team. We are always here for you!

Best regards,

Souheil

Customer Support

spinoloco.com

Telegram

Good morning, I do not have another account in my name with your company.

Sent from my iPhone

2 Jun 2025, 11:54, user «Spinoloco Support < >" wrote:



[Spinoloco]

Do you understand now or do you want more proof for this Casino https://casinoguru-int.com/el/omada/radka-atomic/anartiseis-forum

τον λογαριασμός μου τον έκλεισαν με την πρόφαση ότι είχα διπλούς λογαριασμούς αυτός είναι ο ορός 3,17 αλλά εγώ δεν έχω. Και το ίδιο μου είχαν στείλει πριν 2 μέρες σε email αλλά μόλις τους απάντησα μου ζήταγαν συγνώμη και να μην εκλάβω το μήνυμα.  ορίστε και το email

Σας ευχαριστούμε που παίζετε στο Spinoloco.com.

Σας ζητούμε ειλικρινά συγγνώμη για τη σύγχυση που προκλήθηκε από το προηγούμενο μήνυμά μας. Εστάλη σε εσάς εκ παραδρομής.

Παρακαλούμε αγνοήστε το συγκεκριμένο email, καθώς δεν αφορά τον λογαριασμό σας. Ο λογαριασμός σας παραμένει πλήρως ενεργός και σε καλή κατάσταση.

Εάν έχετε οποιαδήποτε ερώτηση ή χρειάζεστε βοήθεια, μη διστάσετε να επικοινωνήσετε με την ομάδα υποστήριξής μας. Είμαστε πάντα στη διάθεσή σας!

Με εκτίμηση,

Souheil

Customer Support

spinoloco.com

Telegram

Καλημέρα εγώ στο όνομα μου δεν έχω άλλο λογαριασμό στην εταιρεία σας.

Στάλθηκε από το iPhone μου

2 Ιουν 2025, 11:54, ο χρήστης «Spinoloco Support <[email protected]>» έγραψε:



[Spinoloco] <https://spinoloco.com/>

Καταλάβατε τώρα η θέλετε περισσότερες αποδείξεις για αυτό το Casino https://casinoguru-int.com/el/omada/radka-atomic/anartiseis-forum

Zdravo,

Hvala na opisu. Dakle, uprkos prvom izgledu, izgleda da je kazino pogrešio kada vas je optužio da ste registrovali više naloga. To je dobro—mislim, nije kul greškom poslati takav imejl, ali za vas je dobro što su tako brzo shvatili problem.

Nadam se da te ništa drugo ne sprečava da se sada povučeš!

no you didn't understand that they had sent me 2 days before they closed my account. After 2 days they sent me again that I had violated this term 3.17 and they closed my money and account. It is still closed and they don't answer my emails, nor did they give me any proof that I had another account in my possession,

όχι δεν καταλάβατε αυτό μου είχαν στείλει 2 μέρες πριν μου κλείσουν τον λογαριασμό. Μετά από 2 μέρες μου έστειλαν ξανά ότι είχα παραβιάσει αυτόν τον όρο 3,17 και μου έκλεισαν λεφτά και λογαριασμό. Είναι ακόμα κλειστός και δεν μου απαντάνε και στα email, ούτε μου έδωσαν κάποια αποδείξει ότι είχα στην κατοχή μου κι άλλο λογαριασμό,

Oh, izvinjavam se. Dakle, prvi put je bila greška, a drugi put je to bio pravi razlog za zatvaranje vašeg računa i poništavanje duga. Hvala vam na ispravci. Bila sam zaista uverena da je problem nestao. 🙁

Drugim rečima, za kazino je stvar zatvorena i vi to vidite drugačije. U tom slučaju, moje kolege iz tima za žalbe će, u 99% slučajeva, tražiti od kazina da potkrepi optužbu konkretnim dokazima.

Lično ne vidim drugu opciju. Pretpostavljam da ne znate da li još neko koristi vaš uređaj ili internet vezu za igranje u istom kazinu. Iznenađujuće, to su najčešće situacije... Ali ne brinite, službenici za žalbe su veoma zahtevni kada su u pitanju dokazi.

Thank you very much, I hope a solution is found. No, no one uses my mobile phone and there is certainly no other account than mine. And I was only playing from my mobile phone and the internet from my mobile phone.

Σας ευχαριστώ πολύ ελπίζω να βρεθεί λύση. Όχι κανένας δεν χρησιμοποιεί το κινητό μου και σιγουρά δεν υπάρχει άλλος λογαριασμός από εμένα. Και έπαιζα μόνο από το κινητό μου και το ιντερνέτ από το κινητό μου.

I ja se nadam. Drago mi je da znam da ste koristili mobilnu internet vezu, jer pretpostavljam da je veoma malo verovatno da neko drugi ima iste podatke za vezu. Vidite, ove situacije koje uključuju više naloga često zavise od određenih detalja, a moje kolege obraćaju veliku pažnju na te detalje. Zato, pokušajte malo da se opustite; iako zamišljam da je prilično stresno, radimo na tome. ✌

It is really stressful because I don't want to lose my money and I hope my problem is solved. I rely on you and the team because from here I see which casinos are safe and with a good rating to play. Thank you very much and I doubt the grade you have given to this casino.

όντως είναι αγχωτικό γιατί δεν θέλω να χάσω τα χρήματα μου και ελπίζω να λυθεί το πρόβλημα μου .Βασίζομαι σε εσάς και την ομάδας γιατί από εδώ βλέπω ποια καζίνο είναι ασφαλή και με καλό rating για να παίξω. Σας ευχαριστώ πολύ και αμφιβάλω για τον βαθμό που έχετε βάλει σε αυτό το καζίνο.

Saosećam sa vama. Da li biste rekli da ste pomalo zabrinuti zbog gubitka novca u međuvremenu? Ako je to slučaj, bilo bi korisno preduzeti proaktivne mere. Da li imate nekoga u blizini da vas prati i pomogne vam da to rešite? Takođe, bilo bi odlično da zamolite kazino da vam postavi ograničenje klađenja ili gubitka. Lično bih pokušao da postavim ograničenje gubitka na minimalnu vrednost ako je to opcija. Koliko ja znam, takvi odgovorni alati nisu uvek u ponudi.

Javi mi gde stojiš kako bismo mogli da razgovaramo o tome ili da pronađemo neki način da ublažimo teret.

I don't have a gambling problem, I'm just worried and I don't want to lose the money I've invested and won. It's a shame and unfair because I haven't violated any of the terms they say.

Δεν έχω πρόβλημα τζόγου απλά ανησυχώ και δεν θέλω να χάσω τα χρήματα που έχω επενδύσει και έχω κερδίσει. Είναι κρίμα και άδικο γιατί δεν έχω κάνει καμία παραβίαση όρου που λένε.

Razumem. Život nije uvek fer. 🙁

Voleo bih da mogu da ti pomognem da brže dobiješ novac, ali to je potpuno van mojih mogućnosti. Šta kažete da počneš da gledaš novu TV seriju? Samo da bi se manje brinuo/la.

Iako rešavanje uzroka možda nije uvek moguće, postoje načini za upravljanje napetošću.

Thank you very much for your interest. I hope my problem is resolved quickly.

Σας ευχαριστώ πολύ για το ενδιαφέρον. Ελπίζω να λυθεί γρήγορα το πρόβλημα μου.

Oboje se nadamo!

Biću u blizini, i ako vam ne smeta, molim vas, obaveštavajte me o novostima.

Hello,

I won a considerable amount at the Spinoloco casino and now I'm trying to withdraw the money....daily limit 500 ok, but will it be a problem that I'm from the Czech Republic?

I'm kind of confused about the choice...can you help me?

Zdravím,

Vyhrála jsem na casinu Spinoloco nemalou částku a teď zkouším peníze vybrat....denní limit 500 ok,ale nebude problém,že jsem z Čech?

Nějak si s tím výběrem nevím rady...můžete mi poradit?

Prema našim informacijama, kazino prihvata igrače iz vaše zemlje, tako da ne bi trebalo da bude problema sa isplatom.

Molim vas, obavezno nas obavestite kako je prošlo.

Ovaj kazino ne bi trebalo da se reklamira kao gomila prevaranata nakon svega što traže za isplatu svakog dokumenta, odluče da ne isplate/ponište dobitne opklade. Ne vole da plaćaju, to je jednostavno jer ih to više ne reklamira.

Zdravo, vidim da ste nezadovoljni kazinom, ali nije jasno šta se tačno dogodilo. Možete li podeliti malo više detalja? Na ovakve objave je teško odgovoriti i zapravo nikome ne pomažu. Možda bismo mogli da pomognemo ako bolje razumemo situaciju. Zato, molim vas, vratite se.

Thank you for playing at Spinoloco.com

We inform you that your winnings have been cancelled and that the amount of your last deposit has already been credited to your account. Please proceed to withdraw this amount. We clarify that this procedure is in accordance with articles 3.34 and 3.35 of our Terms and Conditions. If you have any questions, do not hesitate to contact us.

Thats what they told me and when i asked what is 3.34 and 3.35 they said: We would like to inform you about some important terms related to the security of your account and compliance procedures:

1. Additional Documentation May Be Required:

From time to time, and when necessary, you may be asked to provide additional information or documents related to the details you've previously submitted. This can include documents related to your deposits. These requests are part of our internal security checks or may be required by external parties, such as regulatory authorities.

If the requested documents are not received within 7 days, please note that your access to the website and your account may be temporarily suspended until the verification is completed.

2. Disclosure of Player Information:

We also reserve the right to disclose player information when required by law, legal proceedings, or in accordance with our Privacy Policy. By using our website, you acknowledge and agree that such disclosure may occur when necessary.

These measures are in place to protect both our players and the integrity of our platform. We would like to inform you about some important terms related to the security of your account and compliance procedures:

1. Additional Documentation May Be Required:

From time to time, and when necessary, you may be asked to provide additional information or documents related to the details you've previously submitted. This can include documents related to your deposits. These requests are part of our internal security checks or may be required by external parties, such as regulatory authorities.

If the requested documents are not received within 7 days, please note that your access to the website and your account may be temporarily suspended until the verification is completed.

2. Disclosure of Player Information:

We also reserve the right to disclose player information when required by law, legal proceedings, or in accordance with our Privacy Policy. By using our website, you acknowledge and agree that such disclosure may occur when necessary.

These measures are in place to protect both our players and the integrity of our platform.

Which i don't understand how does it affect voiding bets?

Σε ευχαριστούμε που έπαιξες στο Spinoloco.com

Σας ενημερώνουμε ότι τα κέρδη σας έχουν ακυρωθεί και ότι το ποσό της τελευταίας σας κατάθεσης έχει ήδη πιστωθεί στον λογαριασμό σας. Παρακαλούμε να προχωρήσετε στην ανάληψη αυτού του ποσού. Διευκρινίζουμε ότι η διαδικασία αυτή είναι σύμφωνη με τα άρθρα 3.34 και 3.35 των Όρων και Προϋποθέσεών μας. Εάν έχετε οποιαδήποτε απορία, μη διστάσετε να επικοινωνήσετε μαζί μας.

Thats what they told me and when i asked what is 3.34 and 3.35 they said: We would like to inform you about some important terms related to the security of your account and compliance procedures:

1. Additional Documentation May Be Required:

From time to time, and when necessary, you may be asked to provide additional information or documents related to the details you've previously submitted. This can include documents related to your deposits. These requests are part of our internal security checks or may be required by external parties, such as regulatory authorities.

If the requested documents are not received within 7 days, please note that your access to the website and your account may be temporarily suspended until the verification is completed.

2. Disclosure of Player Information:

We also reserve the right to disclose player information when required by law, legal proceedings, or in accordance with our Privacy Policy. By using our website, you acknowledge and agree that such disclosure may occur when necessary.

These measures are in place to protect both our players and the integrity of our platform.We would like to inform you about some important terms related to the security of your account and compliance procedures:

1. Additional Documentation May Be Required:

From time to time, and when necessary, you may be asked to provide additional information or documents related to the details you've previously submitted. This can include documents related to your deposits. These requests are part of our internal security checks or may be required by external parties, such as regulatory authorities.

If the requested documents are not received within 7 days, please note that your access to the website and your account may be temporarily suspended until the verification is completed.

2. Disclosure of Player Information:

We also reserve the right to disclose player information when required by law, legal proceedings, or in accordance with our Privacy Policy. By using our website, you acknowledge and agree that such disclosure may occur when necessary.

These measures are in place to protect both our players and the integrity of our platform.

Which i dont understand how does it affect voiding bets ?

Pa, da budem iskren, ne razumem koji je bio razlog za ovo. 🤷‍♀️

Dakle, svakako bih vam predložio da podnesete žalbu ovde kako bi naš tim mogao da istraži celu stvar, jer ovako ne možemo da znamo u čemu je tačno problem.

Mogu li takođe da pitam da li ste ikada uspešno podigli novac iz ovog kazina? 🤔

This goes on for 1000s of rounds!!!

So geht das hier 1000 de Runden!!!