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Prvih 1.000 evra je stiglo na moj račun danas, videćemo koliko je potrebno da stignu preostalih 3.000 evra
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Svenplay Casino - opšta diskusija (strana 2)
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Dobro je što su tako brzo platili 😎 Koliko je vremena trebalo? Već je prošlo 27 sati, a plaćanje još nije počelo.
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pre 1 godinu
Glad to hear this! Been following this thread. I'm terrified of this casino. About a month ago I tried to withdraw, submitted ID card, photos of debit card, bank statement as proof of address (with accompanying selfies) but my withdrawal was rejected because they wanted an additional form of ID and official document from my mobile provider (which is impossible because I'm a prepaid user). They then said I could provide a screenshot from my mobile provider's app but I had to get a passport (I'm in South Africa and that can take upto six weeks). Finally got the passport and made a withdrawal request yesterday. I'm praying to the heavens that I'll get it. Out of curiosity what form of ID did you use and we're there any problems about proof of address and mobile number?
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The hopeful optimist in me thinks that they requested additional forms of ID in October (passport or Driver's license, which I didn't have) because South African ID cards (unlike some other countries) do not have expiration dates whereas on Svenplay they stated that the images of the document should show date of issue and expiration date. When they asked for additional forms of ID they never said that that was the issue so that's just my guess in hindsight. Passports and Driver's licenses of course have expiration dates but I don't drive so I had to spend weeks waiting for a passport just to do this withdrawal. I'll update everyone here how the withdrawal goes as I've been waiting just over 24 hours now. Fingers crossed!
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Pa, prvi put se vratio na nalog kada ste morali da stavite selfi, ali od poslednjeg povlačenja prošlo je oko 48 sati
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pre 1 godinu
Hello,
quite a story you've been through, I hope that all will be good in the end. I wanted to say that the level of verification can be affected by the country you live in, and what you described earlier makes me think that Africa is probably taken as a potential risk zone, it may cause the verification to be more let's say more precise.
I can imagine that players from Bangladesh for instance would face a similar situation.
Let us know how it goes, I'd like to hear a positive news soon 🤞🤞👍
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Yeah. You may be right. Still waiting but as soon as I know something, or receive my withdrawal, I'll post an update. Fingers crossed.
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Nadam se da će sve proći dobro i da ćete dobiti svoju uplatu🙏💪 Prošlo je 48 sati od mog zahteva za povlačenje, a još uvek nisam uplaćen.. u suštini bi trebalo da je plate danas jer je pred nama vikend.
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pre 1 godinu
Yeah. We're basically in the same boat as it's been almost 48 hours in my case (it's been almost 45 hours as I write this). I really really hope they pay today.
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Otišao sam u ćaskanje pre 10 minuta da pitam korisničku podršku koliko će vremena biti potrebno za povlačenje i rekao sam da bi novac trebalo da bude na mom računu najkasnije do sutra u podne ili vaše pravilo od 72 sata ne važi..nakon razgovor, novac je došao na moj račun za 5 minuta..Imao sam sreće da je otvaranje vredelo.
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pre 1 godinu
Thats so weird. I just checked my Svenplay account (five minutes ago) and the money is back in my Svenplay account!!!! I checked my email (nothing from them) then I saw notification of your response and I came here to see if the same thing happened to you. I'm going to live chat now to ask what the hell happened.
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I'm still waiting for an answer in live chat as to why the withdrawal was cancelled but these people are just cruel.
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Da, vredi ih peći svaki dan, inače izgleda da ne žele da budu kooperativni. Nadam se da će stvari funkcionisati za vas ostale.
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Update, my bakance is 28000 Euro. the casino asked a document with my account number and swift and iban code, my bank is going to send that to me
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Sada postoji velika blagajna. Nadamo se da ćete sve moći da odvedete u dvorište. 👍🙏
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They said my withdrawal was cancelled by mistake and that I should just do another request and wait yet another 72 hours!!!
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Neverovatna gužva.. u budućnosti bi trebalo da izbegavate i ovaj sestrinski kazino.
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I don't quite understand. Are you saying I should go to askgambler?
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if the next time them cancel the withdrawal without reason, I recommend that you then file a complaint with Askgamblers.
