Zaista je „jednostavno". Kazino priznaje da su identifikovali moj nalog kao duplikat. Ako je njihova tehnologija dovoljno napredna da poveže dva naloga kako bi se odbio bonus, onda je dovoljno napredna da vidi da je primarni nalog zatvoren zbog zavisnosti od kockanja.
Nedostatak profesionalne obuke je zapanjujući. Kada igrač ima trenutak bistrine i moli za blokadu, odgovoran operater ne ostavlja račun otvoren satima ili im se ne ruga pitajući „ako imate zavisnost od kockanja, zašto još uvek koristite svoj nalog?". Još gore, odbili su da mi zatvore nalog kada sam imao nerešene opklade, rekavši mi da im se „javim sutra" — dobro znajući da je za zavisnika „sutra" večnost rizika.
Morao sam da pribegnem otvaranju novih naloga samo da bih dobio odgovor jer ignorišu svaku imejl poruku. Ovo nije samo „tehnička greška"; to je namerni izbor da se ignorišu bezbednosni protokoli i profitira od nečije bolesti.
Takođe bih voleo da vidim šta kazino kaže... ali to je uvek skriveno od mene. Voleo bih da vidim njihove odgovore na moja pitanja, ali izgleda nemoguće. Za sada su ovo jedine reči od njih na bitcointalk-u:
"Zdravo svima,"
Ovaj problem je rešen putem Telegrama 13. januara.
Imajte u vidu da ne nudimo povraćaj novca za izgubljeni novac. Takođe savetujemo svim korisnicima da kontaktiraju ćaskanje uživo za zahteve za samoisključenje, jer to pruža najbrže vreme odgovora. Odgovori putem e-pošte nisu trenutni, kao što je objašnjeno korisniku.
U vezi sa snimkom ekrana koji je podeljen tokom razgovora sa podrškom, želimo da pojasnimo da nudimo samo opcije potpunog samoisključenja. Ne pružamo ograničenja „samo za isplatu", niti primenjujemo ograničenja klađenja, kako je traženo. Tokom ove interakcije, takođe smo ponudili da potpuno zabranimo nalog kako bismo sprečili dalje igranje.
Korisnik je takođe primio sve preostale nagrade, a stvar je rešena sporazumno.
Na Telegramu sam mogao da dobijem podršku nekoga ko mi je pomogao da ponovo otvorim glavni račun kako bih podigao svoja sredstva. Zamislite zavisnika sa sredstvima na računu kojima je zabranjeno da ih podigne. To je bilo prijateljsko rešenje na koje se pozivaju lol. Nema povraćaja novca i oni to zovu rešenjem...
It is indeed "straightforward." The casino admits they identified my account as a duplicate. If their technology is advanced enough to link two accounts to deny a bonus, it is advanced enough to see that the primary account was closed due to gambling addiction.
The lack of professional training is staggering. When a player has a moment of clarity and begs for a block, a responsible operator doesn't leave the account wide open for hours or mock them by asking "if you have a gambling addiction why you still using your account?" . Even worse, they refused to close my account when I had pending bets, telling me to "reach to us tomorrow" —knowing full well that for an addict, "tomorrow" is an eternity of risk.
I’ve had to resort to creating new accounts just to get a response because they ignore every single email . This isn't just a "technical error"; it’s a deliberate choice to ignore safety protocols and profit from someone's illness.
I would also love to see what casino says... but it is always hidden from me. I would love to see their answers to my questions but it seems impossible. So far this are the only words from them in bitcointalk:
"Hi everyone,
This issue was resolved via Telegram on the 13th of January.
Please note that we do not offer refunds on money lost. We also advise all users to contact live chat for self-exclusion requests, as this provides the fastest response time. Email responses are not instant, as was explained to the user.
In reference to the screenshot shared of the chat with support, we would like to clarify that we offer full self-exclusion options only. We do not provide "withdraw-only" restrictions, nor do we apply betting limits, as was requested. During this interaction, we also offered to fully ban the account to prevent any further play.
The user also received all pending rewards, and the matter was resolved amicably."
on telegram I could have the support of a bridge person, that helped reopening my main account to withdraw my funds. imagine an addicted with funds on balance denied from withdrawing it. that was the amicable solution they are referring to lol. no refunds and they call it a resolution...
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