Još jedan izveštaj o mom slučaju sa Lucki Dreams. Nakon što su jednom prebacili 60 evra, posle nedelja drame oko kreditne kartice, koja nije bila samo na ime moje žene i koja je od tada otkazana jer je banka prekinula promociju sa Amazonom, prebacili su 60 evra prvi put nakon što sam morao sam da pošaljem još jednu fotografiju lične karte moje žene od 200 evra koje sam već hteo da prebacim. Ponovo sam posebno pitao da li sada mogu da koristim bankovni račun na koji su prebacili 60 evra kao novo sredstvo plaćanja, a službenik na telefonskoj liniji je prošli put napisao da to nije problem. Posle toga sam hteo da podignem 200 evra od preostalih 260 evra. Nakon 4 dana čekanja, juče uveče su napisali da ima problema i odbili. Samo podsetnik. Kreditna kartica koju sam koristio za prvi depozit pre skoro godinu dana bila je na ime moje supruge jer je ona radna osoba u našoj kompaniji. Nalog za igre je postavljen na moje ime. Stanje na računu je odjednom bilo 0 i dobici su zadržani jer nije bilo dozvoljeno deponovanje u ime treće strane. To je bilo i navedeno u pravilniku. Tako je preko 260 evra jednostavno nestalo.
Na engleskom su napisali:
Razlog:
Obaveštavamo vas da smo saznali da ste koristili način plaćanja koji je pripadao drugoj osobi. Zabranjeno je korišćenje metoda plaćanja treće strane. Dozvoljeno vam je da koristite samo one načine plaćanja koji vam pripadaju i koji su registrovani samo na vaše ime. Zbog ozbiljnog kršenja naših pravila, morali smo da konfiskujemo vaš dobitak.
Ako imate bilo kakvih pitanja, uvek možete kontaktirati našu službu za podršku, rado ćemo vam pomoći u vezi sa svim pitanjima!
Nikada to nisam krio, jednostavno nisam znao ništa bolje u to vreme...
Ozbiljno sumnjam da li se Lucki Dreams-u može verovati ili je to samo uobičajena drama kada treba da se isplate.
Pozdrav svima
Another report on my case with Lucky Dreams. After they had transferred 60 euros once, after weeks of drama about the credit card, which was not only in my wife's name and had since been canceled because the bank had stopped a promotion with Amazon, they transferred 60 euros for the first time after I had to send another photo of my wife's ID card out of the 200 euros that I had already wanted to transfer. I specifically asked again whether I could now use the bank account to which they had transferred the 60 euros as a new means of payment and the hotline employee wrote last time that it was not a problem. After that I wanted to withdraw 200 euros from the remaining winnings of 260 euros. After waiting 4 days, they wrote yesterday evening that there were problems and refused. Just a reminder. The credit card I used to make the first deposit almost a year ago was in my wife's name because she is the working person in our company. The gaming account was set up in my name. The account balance was suddenly 0 and the winnings were withheld because it was not permitted to deposit in the name of a third party. That was also stated in the rules. So over 260 euros were simply gone.
In English they wrote:
Reason:
We would like to inform you that we found out that you had used a payment method that belonged to another person. Using the 3rd party's payment method is prohibited. You are allowed to use only those payment methods that belong to you and are registered only in your name. Due to a serious violation of our rules, we had to confiscate your winnings.
If you have any questions, you can always contact our support service, we will be happy to help you with any questions!
I never kept it a secret, I just didn't know any better at the time...
I have serious doubts as to whether Lucky Dreams can be trusted or whether it is just the usual drama when they are supposed to pay out.
Greetings to all
Nochmal eine Meldung zu meinem Fall bei Lucky Dreams. Nachdem man ja einmal 60 Euro überwiesen hat, Nach wochenlangen Theater um die Kreditkarte, die ncht nur auf meine Frau lief und inzwischen gekündigt war, weil die Bank eine Aktion mit Amazon eingestellt hat, überwies man,nachdem ich nochmal ein Foto des Personalausweis meiner Frau schicken sollte das erste mal 60 Euro von eigentlich 200 Euro, die ich da schon überweisen wollte. Ich fragte extra nochmal nach ob ich das Bankkonto, auf das sie die 60 Euro überwiesen haben, denn nun als neues Zahlungsmittel verwenden könne und die Hotline Mitarbeiterin letztes Mal schrieb, das sei kein Poblem. Danach wollte ich nun 200 Euro von dem noch vorhandenen Gewinn von 260 Euro auszahlen. Nach 4 Tagen warten schrieb man gestern abend, dass es dabei Problene gäbe und lehnte das ab. Nochmal zur Erinnerung. Die Kreditkarte mit der ich vor fast einem Jahr das erste Mal eingezahlt hatte lief auf den Namen meiner Frau, weil sie die Berufstätige bei uns ist. Das Spielkonto war auf meinen Namen eingerichtet. Der Kontostand war plötzlich 0 und der Gewinn werdeeinbehalten, weil es nicht erlaubt sei auf den Namen einer dritten Person einzuzahlen. Das stände so auch in den Regeln. Also über 260 Euro einfach weg.
In englisch schrieben sie:
Reason:
We would like to inform you that we found out that you had used a payment method that belonged to another person. Using the 3rd party's payment method is prohibited. You are allowed to use only those payment methods that belong to you and are registered only in your name. Due to a serious violation of our rules, we had to confiscate your winnings.
If you have any questions, you can always contact our support service, we will be happy to help you with any questions!
Das hatte ich nie verheimlicht, wusste es nur damals nicht besser...
Ich habe üble Zweifel, ob man Lucky Dreams vertrauen kann, oder ob es das übliche Theater ist, wenn sie auszahlen sollen.
Gruß an alle
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