It’s nonsense. Their KYC process will never end. Just today I went to verification page and it seems like they are asking for more documents. Only issue is that the form doesn’t show up. But I know that they are asking for more because there’s a red badge with a number 1. Also my account is still restricted and cannot make withdrawals
Vegas hero KYC final boss. Asking for documents but they hid the form 🤣 🤣
The same thing happened to me. In the chat, they pointed out that KYC information would only be provided via email and that I should wait for a reply. After four weeks, the KYC page was updated, and I was able to upload the requested documents. Yes, the KYC process was very lengthy, but Vegashero cooperated with CasinoGuru, and all subsequent payouts were processed reliably.
Please feel free to communicate everything through the complaints thread, and hopefully soon you will be able to withdraw your winnings.
Dobar dan, nalazim se u sličnoj situaciji. Želeo bih da objasnim da pokušavam da podignem novac, a oni ga stalno otkazuju. Kada pokušam da pristupim centru za pomoć, ne mogu. Komuniciram sa njima samo putem imejla i ne odgovaraju redovno.
Želeo bih da znam da li ima još korisnika ovog kazina, pošto me nisu tražili za dokumenta za verifikaciju mog naloga i kažu mi da to nije potrebno.
Da li je neko imao slična iskustva?
Ako je neko imao slično iskustvo, bilo bi mi drago da znam kako je to rešio, hvala.
Zdravo Jaro, imam sličan problem. Pokušao sam da podignem novac i već su mi dva otkazali. Stalno pokušavam da podignem novac i želeo bih da znam da li mi možeš pomoći tako što ćeš mi dozvoliti da razgovaram sa njima ili da to uradim direktno preko imejl adrese.
Nisu me ništa pitali tokom KYC procesa, šta mogu da uradim?
Čekam, hvala.
Hello, thank you for sharing that with us. May I know how long you have been trying to withdraw?
In my opinion, when a casino claims there is no need for the verification, it may indicate that the problem could be somewhere else. What did they tell you in the last email, please?
Any useful hint is worth gold given the circumstances.
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