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Povukao sam se sinoć. Očigledno ću sačekati 14 dana kao što ste napisali, ali videvši sve ove negativne kritike uspaničio sam se. Nadajmo se, govori mi da je povlačenje još u prvoj fazi
I made the withdrawal last night. Obviously I will wait 14 days as you wrote, but seeing all these negative reviews I panicked. Let's hope so, it tells me that the withdrawal is still in the first phase
Il prelievo l’ho fatto ieri sera.Ovviamente aspetterò i 14 giorni come hai scritto,però vedendo tutte queste recensioni negative mi sono fatto prendere dal panico.Speriamo bene,mi dice che il prelievo è ancora nella prima fase
Dok ste na početku, ne morate odmah da brinete, mada kako kažete, ako vidite takve komentare, ne zameram vam da imate određenu nevericu.
Pogledajte kako ide povlačenje i da li ga kazino odobrava ili šta se dešava.
Kada se nešto promeni, obavezno ih obavestite.
Srećno.☘
While you are at the beginning, you don't have to worry right away, although as you say, if you see comments like that, I don't blame you for having a certain level of disbelief.
Watch how the withdrawal goes and whether the casino approves it or what happens.
When anything changes, be sure to let them know.
Good luck.☘️
Da li imate problema sa povlačenjem novca u ovom kazinu?
Molim vas opišite nam to kako bismo mogli nekako pomoći.
Šta je uzrok kašnjenja?
Do you experience some issues with the withdrawal at this casino?
Please describe it to us so we are able to help somehow.
What is causing the delay?
Podneo sam zahtev za povlačenje od 1. septembra i još uvek piše da je u razmatranju, a kada ih pitam zašto toliko čekaju, kažu mi da ne treba da brinem.
I have made a withdrawal request since 9/1 and it still says it is under review and when I ask them why they are taking so long they tell me that I don't need to worry.
Εχω κανει αιτημα αναληψης απο 9/1 και και ακομα μου βγαζει ότι βρισκεται υπο εξεταση και οταν τους ρωταω για ποιον λόγο αργουν μου λενε οτι δεν χρειαζεται να ανησυχω
Dobro veče, zatražio sam 2 povlačenja po 500 € iz vegasina od 1.9. i još uvek su u pregledu i kada ih pitam kada će biti gotovo, jednostavno mi kažu da budem strpljiv. Danas, to je 5. radni dan, nisu mi odgovorili ni na mejlove. Šta mogu da uradim povodom ovoga?
Good evening, I have requested 2 withdrawals of €500 from vegasino since 9/1 and they are still under review and when I ask them when it will be ready they simply tell me to be patient. Today, which is the 5th business day, they haven't even replied to my emails. What can I do about this?
Καλησπερα εχω ζητησει απο 9/1 2 αναληψεις των 500€ απο το vegasino και ακομα βρισκονται υπο εξεταση και οταν τους ρωταω ποτε θα είναι ετοιμη μου λενε απλα να κανω υπομονη.Σημερα που ειναι η 5η εργάσιμη μερα δεν μου απαντανε καν στα email μου.Τι μπορω να κανω για αυτο;
Hej, Romi ti je postavljala razna pitanja pa bi bilo najbolje da joj odgovoriš ovde da ti i ja ne bismo imali istu diskusiju. Da li bi to bilo moguće?
Hey, Romi has been asking you all sorts of questions so it would be best to answer her here so that you and I don't have the same discussion. Would that be possible?
Podneo sam zahtev za povlačenje od 1. septembra i još uvek piše da je u razmatranju, a kada ih pitam zašto toliko čekaju, kažu mi da ne treba da brinem.
I have made a withdrawal request since 9/1 and it still says it is under review and when I ask them why they are taking so long they tell me that I don't need to worry.
Εχω κανει αιτημα αναληψης απο 9/1 και και ακομα μου βγαζει ότι βρισκεται υπο εξεταση και οταν τους ρωταω για ποιον λόγο αργουν μου λενε οτι δεν χρειαζεται να ανησυχω
Da li su od vas tražili da pošaljete neka dokumenta da prođete verifikaciju?
Ponekad je potrebno vreme da se to proveri, a ponekad je potrebno još više dokumenata.
Dakle, recite nam više o situaciji, molim.
Have they asked you to send any documents to pass the verification, perhaps?
Sometimes it needs time to check those, and even more documents are needed sometimes.
So, let us know more regarding the situation, please.
Nisu mi tražili nikakva dokumenta, ali su mi rekli da je u završnoj fazi pregleda.
They haven't asked me for any documents, but they tell me it's in the final stages of the review.
Δεν μου εχουν ζητησει καποιο εγγραφο αλλα παρα μου λενε οτι βρίσκεται στο τελικο σταδιο του ελεγχου
U redu, pa vas molim da nas obavestite kako će se nastaviti.
Okay, so please let us know how it will continue.
Danas sam dobio mejl sa potvrdom povlačenja, novac će sigurno stići u ponedeljak/utorak
Today I received the withdrawal confirmation email, the money will surely arrive on Monday/Tuesday
Oggi mi è arrivata la mail di conferma del prelievo,sicuramente lunedì/martedì arriveranno i soldi
Odlično, onda bi trebalo da ih imate, kako kažete, još nedelju dana.
Poželeću vam da to učinite i kada se to desi, javite mi.
Biće mi drago biti sa vama.😊
Great, then you should have them, as you say, for another week.
I will wish you to do so and when it happens, please let me know.
I'll be glad to be with you.😊
dobro jutro,
Moj nalog je blokiran više od nedelju dana, sa povlačenjima na čekanju, a usluga ćaskanja je blokirana i nisam dobio nikakav odgovor e-poštom od podrške. Želeo bih da dobijem odgovor što je pre moguće pre nego što kontaktiram advokata
Good morning,
I have had my account blocked for over a week, with pending withdrawals, and the chat service is blocked and I have not received any email response from support. I would like to have an answer as soon as possible before contacting a lawyer
Buongiorno,
ho l'account bloccato da più di una settimana, con dei prelievi in sospeso, e mi è interdetto il servizio chat e non ricevo alcuna mail di risposta dal supporto. Desidero avere quanto prima una risposta prima di rivolgermi ad un legale
Dobro veče, još uvek čekam povlačenje od 1. septembra iz vegasina
Good evening, I'm still waiting for a withdrawal from 9/1 from vegasino
Καλησπερα ακομα περιμενω αναληψη απο 9/1 απο vegasino
dobro jutro,
Moj nalog je blokiran više od nedelju dana, sa povlačenjima na čekanju, a usluga ćaskanja je blokirana i nisam dobio nikakav odgovor e-poštom od podrške. Želeo bih da dobijem odgovor što je pre moguće pre nego što kontaktiram advokata
Good morning,
I have had my account blocked for over a week, with pending withdrawals, and the chat service is blocked and I have not received any email response from support. I would like to have an answer as soon as possible before contacting a lawyer
Buongiorno,
ho l'account bloccato da più di una settimana, con dei prelievi in sospeso, e mi è interdetto il servizio chat e non ricevo alcuna mail di risposta dal supporto. Desidero avere quanto prima una risposta prima di rivolgermi ad un legale
Zdravo!
Razumem vaše namere i takođe sam video vašu žalbu. Pa, pre svega, moram da vas malo razočaram, bojim se. Iako proces žalbe ima veliki potencijal da vam pomogne, potrebno mu je vreme da napreduje dalje. Dakle, ako tražite najbržu opciju, pretpostavljam da se vraćamo u kazino, ali izgleda da ste ostali bez kanala komunikacije. Šta je sa njihovim profilima na društvenim mrežama?
Uzmimo to iz druge perspektive: da li ste pokušali da obavestite kazino podršku da ste želeli da predstavite situaciju advokatu? Ponekad ovakav gest privlači pažnju, ponekad ne.
U svakom slučaju, kada je reč o žalbama, dajemo kazinu punih 14 dana da reši stvar bez direktne intervencije. Pretpostavljam da ovo nije dobra vest.
Imate li ideju zašto je vaš nalog blokiran? Da li vidite neke beleške dok pokušavate da se registrujete?
Hi!
I understand your intentions and also saw your complaint. Well, first of all, I have to slightly disappoint you, I fear. Even though the complaint process has great potential to help you, it needs its time to progress further. So, if you seek the quickiest option, I guess we're getting back to the casino, yet it appears you have run out of communication channels. What about their social media profiles?
Let's take it from the other perspective: have you tried informing the casino support you aimed to present the situation to the lawyer? Sometimes this sort of gesture draws attention, sometimes it does not.
In any case, when it comes to complaints, we provide casino 14 full days to resolve the matter without direct intervention. I imagine this is not good news.
Do you have any ideas of why your account is blocked? Can you see any notes while trying to sign up?
Kada su zatražene povlačenja, blokirali su račun. Potrebno je 2 sekunde da se deponuje bilo koji iznos, ali da se povrati novac koji je legitimno osvojen nedeljama. Sve je to sramotno, nije da su svi ljudi kompulzivni kockari i nesposobni da razumeju i žele.
Once the withdrawals were requested they blocked the account. It takes 2 seconds to deposit any amount but to recover the money legitimately won weeks. All this is shameful, it is not that all people are compulsive gamblers and incapable of understanding and wanting.
Una volta richiesti i prelievi hanno bloccato il conto. Ci vogliono 2 secondi per depositare qualunque cifra ma per recuperare i soldi legittimamente vinti settimane. Tutto questo è vergognoso, non è che le persone sono tutte ludopatiche e incapaci di intendere e di volere.
Zdravo!
Nažalost, ako prođete kroz ovu temu, sigurno ćete saznati da niste jedini. Neki igrači su dugo čekali s obzirom na vaša očekivanja vremena. S druge strane, prema nekim drugim iskustvima, kazino je sposoban da plati. Samo morate biti veoma strpljivi. Ne samo sa povlačenjem već i tokom KIC-a, za koji verujem da još nije bilo potrebno. Pa, nadam se da će kazino uskoro napraviti bolji i brži proces plaćanja svojih igrača.
Hi there!
Sadly to say, if you go through this thread, you will surely find out that you are not the only one. Some players have been waiting long considering your time expectations. On the other hand, according to some other experiences, the casino is capable of paying. You just have to be very patient. Not just with the withdrawal but also during the KYC, which I believe was not neccessary yet. Well, I hope the casino will soon work out a better and quicker process of paying its players.
Kada su zatražene povlačenja, blokirali su račun. Potrebno je 2 sekunde da se deponuje bilo koji iznos, ali da se povrati novac koji je legitimno osvojen nedeljama. Sve je to sramotno, nije da su svi ljudi kompulzivni kockari i nesposobni da razumeju i žele.
Once the withdrawals were requested they blocked the account. It takes 2 seconds to deposit any amount but to recover the money legitimately won weeks. All this is shameful, it is not that all people are compulsive gamblers and incapable of understanding and wanting.
Una volta richiesti i prelievi hanno bloccato il conto. Ci vogliono 2 secondi per depositare qualunque cifra ma per recuperare i soldi legittimamente vinti settimane. Tutto questo è vergognoso, non è che le persone sono tutte ludopatiche e incapaci di intendere e di volere.
Pretpostavljam da mora biti zbunjujuće, ili bolje reći dosadno... Kao što je Romi rekla, ovo je zaista sasvim normalan tok akcije. Uglavnom da bi se omogućilo kazinu da ispita nalog ili izvrši proveru ili KIC proces bez, recimo, ometanja.
Ono što još uvek smatram neverovatnim je to što niste spomenuli nikakve mejlove ili poruke u kojima se objašnjava proces. Da li to znači da vam kazino nije poslao nikakve novosti u vezi sa koracima koje treba da očekujete da biste mogli da povučete, molim vas? Možete li to ljubazno da proverite, samo da budete sigurni? 🙏
I imagine it must be confusing, or better say annoying... As Romi said though, this is indeed quite a normal course of action. Mostly to allow the casino to investigate the account or perform a check or the KYC process without, let's say, being disturbed.
What I still deem unbelivable is that you did not mention any emails or messages explaining the process. Does it mean the casino did not send you any update regarding the steps you should expect in order to be able to withdraw, please? Could you kindly check that out, just to be sure? 🙏
Znam da je sposoban da plati, ranije su plaćali i to vrlo brzo, ali sada ne znam šta im je bilo.
I know he's capable of paying, they used to pay and very quickly, but now I don't know what's happened to them.
Το ξερω οτι ειναι ικανο να πληρωσει παλια πληρωναν και πολυ γρηγορα μαλιστα τωρα δεν ξερω τι εχουν παθει
zdravo,
Želeo bih da podelim svoje lično iskustvo i obavestim druge igrače o praksi NovaForge Ltd, koja posluje pod zajedničkom licencom ALSI-152406028-FI2, koja važi do 13. juna 2025.
Kompanija upravlja desetinama kazino platformi pod istim korporativnim kišobranom. Evo kompletne liste platformi u vlasništvu kompanije:
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Pitanje samoisključenja i njegove implikacije
Nakon što sam zatražio samoisključivanje sa platforme Robocat, nisam trebao moći da igram na bilo kojoj drugoj platformi u vlasništvu iste kompanije. Međutim, uprkos mom samoisključenju, dozvoljeno mi je da se registrujem i igram na platformi Vegasino, koja zaobilazi osnovne principe odgovornog kockanja.
Ova multi-platformska politika, kojom kompanija konstantno stvara nove brendove pod istom licencom, ima za cilj da „uhvati" ranjive igrače i omogući im da nastave da igraju, uprkos ograničenjima koja su nametnuta.
Ako prihvatimo da se samoisključivanje mora primeniti pojedinačno na svaku platformu posebno, onda ćemo efektivno „ubiti" zavisnog igrača, dozvoljavajući mu da sklizne u začarani krug zavisnosti, bez ikakve stvarne zaštite.
Ova pojava nije samo neetička već i opasna, jer provajderi imaju odgovornost da osiguraju da igrači budu zaštićeni kada preduzimaju mere samozaštite, kao što je samoisključivanje.
Odbijanje žalbe Casino Guru
Podneo sam žalbu Casino Guru-u, objašnjavajući svoj problem i zabrinutost, ali je moja žalba zatvorena kao neopravdana, uprkos činjenici da je prethodna, identična žalba drugog igrača na Posido platformu razmotrena i pozitivno rešena.
Ovaj različiti tretman postavlja pitanja o doslednosti i transparentnosti u procesu rešavanja pritužbi.
Šta tražim?
Neka drugi administrator ponovo proceni moju žalbu.
Moja istorija samoisključenja iz Robocata treba da se uzme u obzir i da se pravilno primeni na svim grupnim platformama.
Da mi se nadoknade neto gubici nastali zbog mog učešća na njihovim platformama.
Jasne politike samoisključenja na svim grupnim platformama da biste efikasno zaštitili igrače.
Molim sve koji su se suočili sa sličnim problemima sa ovim platformama da podele svoje iskustvo. Važno je staviti do znanja situaciju i osigurati da nadležni organi preduzmu neophodne mere.
Hello,
I would like to share my personal experience and inform other players about the practices of NovaForge Ltd, which operates under a common license ALSI-152406028-FI2, valid until June 13, 2025.
The company operates dozens of casino platforms under the same corporate umbrella. Here is the full list of platforms owned by the company:
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The issue of self-exclusion and its implications
After requesting self-exclusion from the Robocat platform, I should not have been able to play on any other platform owned by the same company. However, despite my self-exclusion, I was allowed to register and play on the Vegasino platform, which circumvents the basic principles of responsible gambling.
This multi-platform policy, with which the company constantly creates new brands under the same license, aims to "capture" vulnerable players and allow them to continue playing, despite the restrictions that have been imposed.
If we accept that self-exclusion must be applied individually to each platform separately, then we will have effectively "killed" the addicted player, allowing them to slide into a vicious cycle of addiction, without any real protection.
This phenomenon is not only unethical but also dangerous, as providers have a responsibility to ensure that players are protected when they take self-protection measures, such as self-exclusion.
Casino Guru complaint rejection
I filed a complaint with Casino Guru, explaining my problem and concern, but my complaint was closed as unjustified, despite the fact that a previous, identical complaint from another player about the Posido platform was reviewed and resolved positively.
This differential treatment raises questions about consistency and transparency in the complaints resolution process.
What am I asking for?
Have my complaint re-evaluated by a different administrator.
My history of self-exclusion from Robocat should be taken into account and properly implemented across all group platforms.
To be reimbursed for the net losses incurred from my participation in their platforms.
Make self-exclusion policies clear across all group platforms to effectively protect players.
I ask anyone who has faced similar problems with these platforms to share their experience. It is important to make the situation known and ensure that the relevant authorities take the necessary measures.
Γεια σας,
Θα ήθελα να μοιραστώ την προσωπική μου εμπειρία και να ενημερώσω τους υπόλοιπους παίκτες σχετικά με τις πρακτικές της NovaForge Ltd, η οποία λειτουργεί κάτω από μία κοινή άδεια ALSI-152406028-FI2, ισχύουσα έως τις 13 Ιουνίου 2025.
Η εταιρεία διαχειρίζεται δεκάδες πλατφόρμες καζίνο κάτω από την ίδια εταιρική ομπρέλα. Εδώ είναι η πλήρης λίστα των πλατφορμών που ανήκουν στην εταιρεία:
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Το ζήτημα του αυτο-αποκλεισμού και οι επιπτώσεις
Αφού ζήτησα αυτο-αποκλεισμό από την πλατφόρμα Robocat, θα έπρεπε κανονικά να μην έχω τη δυνατότητα να παίξω σε καμία άλλη πλατφόρμα που ανήκει στην ίδια εταιρεία. Ωστόσο, παρά τον αυτο-αποκλεισμό μου, μου επετράπη να εγγραφώ και να παίξω στην πλατφόρμα Vegasino, γεγονός που παρακάμπτει τις βασικές αρχές του υπεύθυνου στοιχηματισμού.
Αυτή η πολιτική πολλαπλών πλατφορμών, με την οποία η εταιρεία δημιουργεί συνεχώς νέα brands κάτω από την ίδια άδεια, αποσκοπεί στο να "αιχμαλωτίσει" τους ευάλωτους παίκτες και να τους επιτρέψει να συνεχίσουν να παίζουν, παρά τους περιορισμούς που έχουν τεθεί.
Αν δεχτούμε ότι ο αυτο-αποκλεισμός πρέπει να εφαρμόζεται μεμονωμένα σε κάθε πλατφόρμα ξεχωριστά, τότε θα έχουμε πραγματικά "σκοτώσει" τον εξαρτημένο παίκτη, επιτρέποντάς του να διολισθήσει σε έναν φαύλο κύκλο εθισμού, χωρίς καμία πραγματική προστασία.
Αυτό το φαινόμενο δεν είναι μόνο ανήθικο αλλά και επικίνδυνο, καθώς οι πάροχοι έχουν ευθύνη να διασφαλίζουν ότι οι παίκτες προστατεύονται όταν λαμβάνουν μέτρα αυτοπροστασίας, όπως ο αυτο-αποκλεισμός.
Απόρριψη καταγγελίας από Casino Guru
Υπέβαλα καταγγελία στο Casino Guru, εξηγώντας το πρόβλημα και την ανησυχία μου, αλλά η καταγγελία μου έκλεισε ως αδικαιολόγητη, παρά το γεγονός ότι προηγούμενη, πανομοιότυπη καταγγελία άλλου παίκτη για την πλατφόρμα Posido εξετάστηκε και επιλύθηκε θετικά.
Αυτή η διαφορετική μεταχείριση γεννά ερωτήματα σχετικά με τη συνέπεια και τη διαφάνεια στη διαδικασία επίλυσης παραπόνων.
Τι ζητώ
Να γίνει εκ νέου αξιολόγηση της καταγγελίας μου από διαφορετικό διαχειριστή.
Να ληφθεί υπόψη το ιστορικό αυτο-αποκλεισμού μου από την Robocat και να εφαρμοστεί σωστά σε όλες τις πλατφόρμες του ομίλου.
Να μου επιστραφούν οι καθαρές ζημίες που προέκυψαν από τη συμμετοχή μου στις πλατφόρμες τους.
Να γίνουν σαφείς οι πολιτικές αυτο-αποκλεισμού σε όλες τις πλατφόρμες του ομίλου, ώστε να προστατευθούν οι παίκτες αποτελεσματικά.
Παρακαλώ όποιον έχει αντιμετωπίσει παρόμοια προβλήματα με αυτές τις πλατφόρμες, να μοιραστεί την εμπειρία του. Είναι σημαντικό να γνωστοποιηθεί η κατάσταση και να διασφαλιστεί ότι οι αρμόδιες αρχές θα λάβουν τα απαραίτητα μέτρα.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: [email protected]
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
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