Čekao sam da se moje povlačenje završi, otvorio sam aplikaciju i video da mi je nalog blokiran.
Onda sam otišao na podršku, dao im svoje podatke i počeli su da mi govore da imam više naloga, da je moj nalog blokiran i da neću videti svoj novac. Rekao sam im da sam imao samo jedan prethodni nalog (koji sam zaboravio, nije verifikovan, nema depozita, nema bonusa...ništa) i da sam rešio problem sa jednim od njihovih kolega, prvog dana i da je sve bilo u redu (mogao sam da uplaćujem depozite, isplaćujem novac). Podrška mi je stalno slala odgovore tipa „copy/paste", bez ikakve stvarne pomoći.
Pisao sam im imejlove... nema odgovora.
Napisao sam recenziju ovde i na drugom sajtu, objašnjavajući situaciju. VoxCasino je tamo odgovorio, tražeći moje podatke da mi „pomognu"... što sam i dao. Čekam njihov odgovor, ali, iskreno, ne nadam se da će biti fer i da će mi isplatiti novac.
Mrzim prevarante i ne želim da stanem ovde. Trenutno prikupljam informacije i vidim koji bi trebalo da budu moji sledeći koraci.
Hvala vam puno na odgovoru!
I was waiting for my Withrawal to go through, opened the app and saw my account had been blocked.
I then went to support, provided them my information and they started telling me I have multiple accounts, that my account is blocked and I wont see my money. I told them I had only 1 previous account( that i have forgotten aboyt, it wasnt verified, no deposits, no bonuses...nothing) and that I solved the problem with one of their colegues, in day 1 and everything was fine( i was able to make deposits, withrawals). Support kept giving me copy/paste responses, no real help at all.
I wrote them e-mails...no response.
I wrote a review here and on another site, explainning the situation. VoxCasino responded there, asking for my info to "help me" ...wich I gave. I am waiting for their answer but, to be honest, I have no hope they will be fair and pay me my money.
I hate scammers and I don't want to stop here. I am currently gathering information and see what my next steps should be.
Thank you very much for your answer!
Automatski prevedeno: