pre 6 meseci
Ako želite da diskutujete bilo šta vezano za Winnita Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Winnita Casino - opšta diskusija
pre 6 meseci
Dobro jutro, imam problem sa VINNITA! Već nedelju dana, umesto da mi odaju priznanje, pričaju mi da dokumenta nisu kvalitetna! Osim toga na njihovom sajtu u uslovima i odredbama stoji da mogu da traže dokumenta o dobitku od preko 1000 evra! Trebalo bi da mi daju 300 ali umesto toga uvek mi daju isti odgovor za dokumenta, pa mi ne daju kredit! Svi dokumenti su vidljivi i verujem da se u ovom slučaju radi o prevari! Da li se ikome tamo desilo isto? I šta da radim u ovom slučaju? Da ovo što se dešava nije u redu? Hiljadu hvala
Automatski prevedeno:
pre 6 meseci
Hey there!
I'm glad you haven't kept this issue private. Let's talk this through to find a way out. 🙂
Sadly, I didn't find a part in their Terms and Conditions that said that only when you win more than a certain amount will the KYC be conducted, so I will put this aside for now.
Casinos usually need to fulfill the KYC (Know your customer - verification process) in order to confirm the player's identity, which results, if passed correctly, in a successful payment. Thus, you need to try cooperating with the support. At this point, I'd like to say that if you keep sending the very same pictures or photos to them, you won't get too far. If I'm not mistaken, the support claims their quality is of a low grade.
Have you tried providing them with a better version of the same documents?
In my opinion, your situation stands like this - the casino won't pay you unless you pass the verification. Because of that, it's crucial to follow the instructions given and provide the documents in a proper way and decent quality. No one can do this on your behalf, so keep sending the very same versions, yet expecting a different outcome does not sound like a solution.
Feel free to share the exact casino response along with a list of documents and formats you have tried so far, please.
I'd say it's concrete and should prove constructive. Do you agree?
Let's try that. 🙏
pre 6 meseci
Hvala vam, ali pošto su odgovori u njihovom ćaskanju uvek bili isti, poslednji put sam pokušao da pošaljem samo 1 dokument i kartica je takođe selfi i konačno je uspelo! Napraviću 70 fotografija i 100 selfija za bolju vidljivost! Srećom, prošlo je dobro! Hvala još jednom !
Automatski prevedeno:
1
pre 6 meseci
It worked eventually, didn't it?
Oh, that's a relief! 🙌🚀
I had no idea it took you so many attempts, but I'm really glad you finally made it.
Do you perhaps have some tips for players who might go through the same process? I'm just asking out of curiosity. It must been a terrible experience, and I'd love to spread a bit of prevention. 🙂
Who knows, someone might find it handy.
1
pre 5 meseci
Dobro veče! Dostigao sam platinasti nivo na viniti! Sada imam pravo na mnoge stvari uključujući 70% na svaki depozit! Na moje pitanje da li želim da aktiviram ovu kampanju, odgovorili su da su samo neki segmenti deo ove kampanje (očigledno da nisam)! Ali ako je napisano da imam ovo pravo, zašto mi to uskraćuju?
Automatski prevedeno:
pre 5 meseci
In such cases, players should always discuss this with their support regarding this issue. We cannot be of any help, as it is only up to the casino to determine to whom they give any VIP level.
Have you confronted them yet?
pre 5 meseci
Naravno da sam već imao 3 duga razgovora, ali odgovor je uvek isti! Da nisam deo korisničkog segmenta! Na moje pitanje zašto mi niko nije dao odgovor! Šta treba da uradim?
Automatski prevedeno:
pre 5 meseci
As I already told you, unfortunately, we cannot do anything about it. If the casino doesn't allow you to, I am really sorry. I know that this kind of thing shouldn't happen, especially if you reach VIP status.
You are very welcome to write a review describing the whole situation so other players can be informed about the actions of the casino, and maybe it'll help them better know what to expect. Here's the link to do so, if you wish.
Let us know if anything changes, please.
pre 5 meseci
Hvala Vam na odgovoru! Međutim, veoma mi je žao zbog ove situacije! Ne čini mi se u redu da neko troši pare da bi došao do određenog nivoa, a onda dobija takav odgovor, bez ikakvog opravdanja zašto! Onda se link ne otvara za pisanje! Hvala još jednom, ali mislim da neću dobiti pozitivan odgovor od njih! A ja već mesec dana pokušavam da tražim opravdanje! I pošto sam dostigao platinasti nivo, igrom slučaja više nemam dostupnih bonusa! Ovo je poklon od lotosa za one koji su dostigli platinasti nivo! Bez bonusa, bez promocija, i očigledno kampanja od 70% na svaki depozit koji je napisan na ovom nivou nije tu za MENE!! Zaista razočaravajuće!!!
Automatski prevedeno:
pre 5 meseci
I surely understand your frustration and disappointment, of course. It is not ok at all, in my opinion as well, but sometimes we really do have our hands tied even though we would like to help.
pre 5 meseci
Ovo me još više ljuti! Jer niko nema odgovor!
Automatski prevedeno:
pre 5 meseci
I would be furious too.
Look, I've been thinking. We have a team of dedicated specialists ready to resolve players' disputes. It's completely free of charge, the only thing needed is your cooperation. There is however a catch, specifically in this case. The complaint process determines whether the casino has or has not acted unfairly, our approach is that casinos are free to decide who is eligible for a bonus or special offer, simply because this is something players are given for free. I feel your situation is not that easy. If I'm not mistaken, you've been playing and depositing continuously to reach a certain level because of its advantages, at this point, I'd say, it's quite similar to issues with deposit bonuses for instance.
So, if you want this whole situation to be reviewed by our specialists, feel free to submit the request here 👈
There is a fair chance it won't be accepted for the aforementioned reasons, however, there are no risks or consequences. I can't promise a solution, but I would try that.
If you need to see some examples, browse the complaint site 👈
Any thoughts, perhaps? Just ask.
pre 5 meseci
Hvala za poruku! Nažalost, ne mogu da ulazim u žalbe!
Automatski prevedeno:
pre 5 meseci
Dobro jutro, i ja imam problema sa Vinitom. Dobijam, radim verifikaciju da imam samo povlačenje. Ja sam super VIP, tako da imam pravo na brza povlačenja. Posle 3 dana položim test. Stiže obaveštenje o prolazu za verifikaciju. Mislim, ura pagan. Ali ne, posle 24 sata traže i druga dokumenta (nb. Ne pomažu vam ni u čemu u ćaskanju). Uploadovao je druge dokumente, nakon jednog dana dokumenti nisu bili dobri. Onda, pokušavam ponovo, sada ŠESTI dan, još uvek čekam verifikaciju. Mogu li biti siguran da će platiti kasnije? Imate li pozitivna iskustva sa ovim? Hvala za pomoć
Automatski prevedeno:
pre 5 meseci
Vidi, izluđivali su me 10 dana! Pošaljite ličnu kartu napred i nazad! Fotografija snimljena na ravnoj površini! Zatim svoju karticu kojom učitavate depozite napred i nazad! (vidljivost šest brojeva mora biti prvih 4 i poslednjih 6 ako se ne varam! Onda slika ili selfi sa ova 2 dokumenta u ruci koja su vidljiva! Onda ti plate
Automatski prevedeno:
pre 5 meseci
Ali koji drugi dokumenti su potrebni? Onda...vidiš da nije bitno da li si VIP ili ne! Oni priznaju prava samo određenim segmentima korisnika! Dakle, brzo povlačenje....zaboravite, 70% na svaki depozit.....zaboravite....! Međutim, javite mi da li imate ovo odmah nakon što vam plate! Hvala vam
Automatski prevedeno:
pre 5 meseci
Dobro jutro, i ja imam problema sa Vinitom. Dobijam, radim verifikaciju da imam samo povlačenje. Ja sam super VIP, tako da imam pravo na brza povlačenja. Posle 3 dana položim test. Stiže obaveštenje o prolazu za verifikaciju. Mislim, ura pagan. Ali ne, posle 24 sata traže i druga dokumenta (nb. Ne pomažu vam ni u čemu u ćaskanju). Uploadovao je druge dokumente, nakon jednog dana dokumenti nisu bili dobri. Onda, pokušavam ponovo, sada ŠESTI dan, još uvek čekam verifikaciju. Mogu li biti siguran da će platiti kasnije? Imate li pozitivna iskustva sa ovim? Hvala za pomoć
Automatski prevedeno:
pre 5 meseci
Hello. Have you managed to get the verification done? If you need some help from our complaint team, please let us know, and hopefully we will be able to get it solved.🙏
pre 5 meseci
Ništa! Pre nego što se dođe do ovog nivoa uvek su postojale promocije, bonusi! Sada više ne! A ni moj depozit od 70% nije tu! Vidimo da su oni koji dostignu platinasti nivo kažnjeni, a ne nagrađeni! A bolje je da i drugi znaju! Onda je pomoć strašna!
Automatski prevedeno:
