Ybets Casino - opšta diskusija (strana 18)

Hello, I would say that even in the best casinos there can be problems from time to time. When you go to play somewhere I would definitely try it with a small deposit first and try to see if the casino fits me and try different things like customer support or other important features for you. 

What players encounter at this casino is not too different from others, but the higher the safety index the more able the casino is to solve problems with us. When you play in a casino that has no license and a low safety index, most of the time they don't even answer our complaints and therefore when something arises, the player has little chance of success. That's the difference I'd say for a normal player. 

Here’s an update regarding my Ybets experience....

After winning on December 15th while playing NetEnt’s Jack & the Beanstalk, I requested withdrawals, which were initially confirmed but then canceled by Ybets. Their reasoning? A supposed "game review." From that point forward, I could not make another withdrawal, despite repeated attempts and multiple emails asking for clarification or updates. I did not play for weeks , just kept the balance, and trying to get information each day.

Ybets never responded to my emails, and reaching out via support chat was equally useless. They left me in the dark for over a month, holding onto my winnings without any explanation. When I contacted NetEnt directly, they confirmed there was no record of any "review" being conducted for my win.

I then 38 days after gave up and played and lost the whole balance. (Still the "Withdrawal is not possible..." message in the wallet)

Despite all this, Casino Guru closed my complaint, claiming it was my fault for losing the balance after Ybets canceled my withdrawals. The argument that I could have waited "months or years" for a payout is simply unrealistic. Legitimate casinos don’t cancel withdrawal requests; they keep them pending until an issue is resolved or give clear timelines.

> Jaro "What players encounter at this casino is not too different from others…"

This is simply not true. Reputable casinos don’t cancel withdrawals and leave winnings unprotected while stalling with fake "reviews." Ybets’ actions are highly unethical, and the growing number of complaints about similar issues is evident across this forum, Trustpilot, and AskGamblers.

Here’s my complaint for anyone who wants to read the full details:

https://casinoguru-en.com/ybets-casino-withdrawal-of-player-s-winnings-has-been-5

Casino Guru’s decision to uphold Ybets’ high safety index rating is deeply disappointing. Players rely on this platform to differentiate trustworthy casinos from scams. Until this rating is adjusted to reflect Ybets’ unethical practices, I strongly recommend avoiding this casino entirely.

Unfortunately, our team couldn't get to any resolution of your case, as there was no money left in your balance.

Sometimes it is not even the casinos fault, to tell the truth, that these checks are holding for that long. Especially whenever it is on the providers side, like in your case.

So, also, this is one of the reasons we believe that the casino doesn't deserve to be punished anyhow.

I hope that you will avoid this situation in the future and wish you all the luck.

Romi, thank you so much for replying, but I strongly disagree with your assessment of the situation.

No money left in your balance" – This completely ignores the fact that Ybets canceled my withdrawal requests without justification. Legitimate casinos keep withdrawal requests pending until any issues are resolved, or at least communicate a clear timeframe to the player. Ybets did neither. I repeatedly asked them for updates via email and live chat, but they simply stopped responding. Because they canceled my withdrawals, the funds were left in my account, unprotected. Claiming that the blame lies with me for playing the balance, after weeks of being ignored, is both unfair and unrealistic. To clarify, I had not touched the balance for 34 days after my initial withdrawal request. At that point, I had given up hope of receiving my winnings due to the lack of communcation from Ybets.

"Not the casino’s fault, especially if it’s on the provider’s side" – I want to clarify that I contacted NetEnt directly, and they confirmed that no game review took place for my win on Jack & The Beanstalk. The claim of a "provider’s review" was false, meaning the delays were entirely on Ybets’ end. If the casino chooses to use stalling tactics under the pretense of a nonexistent review, this is absolutely their fault and demonstrates unethical behavior.

"The casino doesn’t deserve to be punished" – This statement is baffling. Ybets displayed a complete lack of professionalism by refusing to respond to my inquiries for over a month and providing no transparency about the alleged review. Worse, they actively canceled withdrawal requests, leaving my winnings vulnerable. Multiple players have reported similar issues with Ybets across this forum and on platforms like Trustpilot and AskGamblers. This isn’t an isolated incident but a clear pattern of misconduct. If these actions don’t warrant accountability, then what does?

I also understand that perhaps not all of the information in my complaint was fully reviewed or was misinterpreted. For example, my complaint clearly stated that the win in question came from one game—NetEnt’s Jack and the Beanstalk. I made the first withdrawal straight after. Suggesting that further investigation was needed into "which games and providers" is incorrect. My claim was straightforward.

Finally, the growing number of similar complaints against Ybets cannot be ignored, right? While Casino Guru continues to maintain Ybets’ high score, more players are being misled into believing this is a trustworthy casino.

This response feels like an attempt to shift the blame onto the player, again. This not only reflects poorly on Ybets but also undermines Casino Guru’s credibility as a platform meant to protect players.

Edit:

I do like what Radka wrote 2 weeks ago in this thread,  which gives some hope that at least some sort of warning would be issued against Ybets, but all the different messages from Casino Guru representatives are confusing.

'We have been informed about the excessively high number of complaints submitted against this casino, and I fear we may have to wait for a conclusion regarding what has been happening. I understand this is not how things should be.."

Believe me, I get what you're saying. Just please know that we do whatever is in our hands and according to our policies. This means that if there is no amount left to "fight" for in any complaint, there is no reason for us to continue working on it. If you feel that you have been treated unfairly, there is still a licensing authority that you can turn to.

Also, to the post Radka wrote, if there is or will be some reason the casino will get other black points from us, it will surely be done by our team, and the information or even some warning will be clearly visible in the review of the casino, so everyone can read about it.

Please know that I am really sorry about your bad experience there, but unfortunately, it is not in our hands to do more about it.

Very sad state of affairs regarding ethical practices here at Casino Guru. No action is being taken against this rogue casino but instead "Victim Blaming".

Blatant dishonest practices such as delaying withdrawal for fictitious provider checks and AML/KYC that become more strict as the withdrawal value rises.

Whats crazy is this "Fair Casino" has a non disclosed sister casino (Immerion) that has a "Fair Casino" rating. They use the same Modus Operandi for stalling tactics, word for word complaint responses and raise the AML/KYC complexity based on value.

Here is an example:

Romi, thank you for your reply, but I feel the core issue is till being overlooked.

My complaint wasn’t about losing the balance; it’s that Ybets canceled my withdrawals, refused to communicate for over a month, and falsely claimed a "game review" was being conducted. NetEnt confirmed no such review occurred, meaning Ybets’ delays and excuses were entirely baseless.

I left the balance untouched for 34 days, hoping for a resolution. Ybets’ complete lack of transparency and their stalling tactics left me no realistic options.

I understand Casino Guru’s policy about unresolved balances, but this situation highlights Ybets’ unethical behavior, which deserves to be reflected in their safety index. The growing number of complaints shows this isn’t an isolated incident. I urge you to reconsider their rating to warn others.

I surely understand your point, but as I have already explained before, we are unable to do much about it right now. If there will be some new information regarding this casino, you will see it in the review.

Never thought I would write a review on gambling site, but this has to be done. I have played on most of the casino, and while I have lost everything I had on sites like Stake and Rollbit, never had an issue there. But Ybets is different, live support is so weird that its hard to believe, you are talking to people. Sometimes the messages come in spanish or german. Freaking ridiculous. Even though I didnt have problem withdrawing money, I had so many problems with their site being dogshit. Often times I bought bonus on a slot, I took my money but it lagged me out of the game and bonus wasnt there after. After contacting them, they wanted info and said that other department will contact me via email, which never happened. But even worse experience I had with sports betting. I counted 4 Times, when I placed bet, money gone and bet didnt even place, every time I contacted support with my issue and response was the same. Message forwarded to another department to solve. No email ever since, only emails are their marketing emails. I doubt they have a special department. Complete thrash scam site.

I would strongly recommend submitting a complaint with us. Complaining about casinos and posting Ask Gamblers complaints on the Casino Guru forum won't certainly trigger an immediate action.

Each situation is different and needs to be considered in its full context. First of all, the need for game providers investigations should be explained to players just to avoid speculations. Many casinos have therefore stated in their terms that additional investigation will be triggered if necessary. I believe it is a similar situation, like with anything that requires trust and precautions. When it takes too long, players get nervous, seeking the best explanation at hand. From the opposite perspective, what would you expect as an acceptable explanation if the conclusion depends on a 3rd party? I honestly have no idea for instance...

Hello,

I understand your point, but based on the complaint closure, I also understand one statement is not enough to adjust the Safety Index.

Others are being "warned" constantly on the forum and through complaints; both these sources are visible.

I understand why you hesitate to see things like the Complaint Team and it was really a very unpleasant experience. It is not that unusual that players wait months for game providers to confirm the winnings because the casinos in such situations depend on game providers. Many things in life have insane deadlines; I used to work for the government, for example; 3 months are standard for investigations when a 3rd party gets involved. I'm just trying to say the complaint was not enough to prove the casino prolonged anything purposefully, despite it must have been hard and very challenging for you.

Hi there!

That's really an amazing display of wierdiness. Some times we're having similar issues with free games that need to be revised by game providers mostly. Kind of sounds like a technical issue for both branches of casino and sports betting alike. Poor platform, I guess? In any case, supporting the player even with technical advice would be better than nothing.

Good morning, despite the complaints with the Ybets casino support team both on the page and by email, with the KYC team which after having obtained a profit of more than $ 2000 and requesting some withdrawals were suddenly canceled and sent to the game provider, by KYC email they tell me that it is not necessary to send any documentation, in support they always tell me that it was sent for review and that it can take more than 14 days, then what seems so unfair to me is that despite having verified the card and the bank from where I made the deposit they still put you so much trouble to withdraw your benefits, I ask you please whatever is in your hands to help me resolve this complaint with the casino I would greatly appreciate it since they do not leave me more option than to wait without much hope, because as I have read the complaints here in the reviews they, of their own free will, find it difficult for them to give you the option to withdraw. I have all the screenshots of each conversation to send them wherever necessary and to verify that I have been in contact with them from the first moment I saw that they cancelled the withdrawals I requested. Thank you, best regards from Spain

Buenos días dado que a pesar de las reclamaciones con el equipo de soporte del casino Ybets tanto dentro de la página como por correo, con el equipo de KYC la cual después de haber obtenido unas ganancia de mas de 2000$ y solicitar unos retiros de repente fueron cancelado y enviado al proveedor de juego, por el email de KYC me dicen que no hace falta enviar ninguna documentación, en el soporte siempre me dicen que fue mandado a revisión y que puede tardar más de 14 días, entonces lo que me parece tan injusto es que a pesar de tener verificado la tarjeta y la entidad bancaria de donde hice el depósito aún así te pongan. Tanto problema para retirar tus beneficios, les pido que por favor lo que sea que esté en vuestras manos de ayudarme a resolver esta queja con el casino se los agradecería muchísimo ya que ellos no me dejan más opción que una espera sin mucha esperanza, porque tal y como he leído las quejas aquí en las reseñas ellos por sus propia voluntad difícil que te den la opción a retirar. Tengo todos los capturas de cada conversación para enviarla donde haga falta y comprobar que he estado en contactos con ellos desde el primer momento que vi que me cancelaron los retiros solicitados. Gracias un cordial saludo desde España

Greetings to Spain!

Generally speaking, first of all, the game provider must finish the investigation. We can debate about why the casino is always so eager to inspect the gameplay so thoroughly, and I'm sure you will find similar situations here in this thread, but it all starts with the result.

Relatively speaking, casinos may ask the game provider for the check anytime they feel the urge to do so. Usually such a call comes with a suspicion or quite high winnings.

Additionally, the time frame can be longer than a few weeks.

So, to summarize it up, I understand it is inconvenient situation; you are more than welcome to complain about the process through our complaint feature - instructions here 👈

Yet the waiting is usually inevitable. Are you ready to submit the complaint?

So in this case what should I do even though the KYC team tells me that it is not necessary to send any documentation but here in the forum they state very clearly that if you do not have the KYC it is not possible to withdraw money, today is the 9th day of the claim, I will wait the 14 days that they told me it may take, and if I do not receive any response, if you allow me I will come back here and file the complaint, thank you for your response, receive a cordial greeting

Entonces en este caso que debo hacer a pesar de que me responden del equipo KYC que no hace falta enviar ninguna documentación pero aquí en el foro comentan bien claro que si no tiene el KYC no es posible retirar dinero, hoy hace 9 día ya de la reclamación esperaré a los 14 días que me dijeron que puede demorar, y si no recibo ninguna repuesta si me permiten volveré aquí y presentar la denuncia, gracias por su repuesta, reciba un cordial saludo

I did withdraw and they did not ask me for any kinda of documentation

Hi, so you have withdrawn without being asked for any documentation? So KYC is not always mandatory? Or maybe it depends on the amount you are requesting to withdraw, I mean it wasn't that much for me either, it was only almost 1100 usd

Hola buenas, osea tú has retirado sin que te pidieran ninguna documentación? Ósea que no siempre es obligatorio el KYC? O quizás depende la cantidad que solicita retirar, haber que yo tampoco es que haya sido una barbaridad solo fueron 1100 usd casi

Hey R1f126,

Im going to make a prediction and say Ybets is going to wait until the fictional "game review" is done before they do verification as to delay payment further. This is all a stalling tactic.

Casino Guru is aware of the stalling tactics YBets is using to allow them enough time to steal as much money as possible before the bottom falls out of their company. Same stalling is happening at Immerion Casino which is a non disclosed sister company.

Well, wow, thanks, because they give players so many problems with their withdrawals, tell me what people want to play for, neither new players nor those who are already there, it makes no sense to play where I can't withdraw, that's wasting time and losing money. I hope I can withdraw my money because I had to work hard to have that little bit of luck to recover a little from my losses.

Pues vaya gracias, pues tanto problemas que dan a los jugadores para sus retiros dime tú qué ganas les da a la gente jugar ni a los nuevos jugadores ni a los que ya somos, no tiene sentido jugar donde no pueda retirar eso es perder el tiempo y perder dijero. Espero poder retirar mi dinero porque mucho esfuerzo tuve para tener ese poquito de suerte para recuperarme un poco de las pérdidas