Romi, hvala ti puno na odgovoru, ali se u potpunosti ne slažem sa tvojom procenom situacije.
Nema novca na vašem saldu" – Ovo potpuno zanemaruje činjenicu da je Ibets otkazao moje zahteve za povlačenje bez opravdanja. Legitimna kazina drže zahteve za povlačenje na čekanju dok se bilo koji problem ne reši, ili barem ne saopšte igraču jasan vremenski okvir. Ibets nije uradio ni jedno ni drugo. Ja više puta ih tražio za ažuriranja putem e-pošte i ćaskanja uživo, ali su jednostavno prestali da odgovaraju jer su otkazali moja povlačenja, sredstva su ostala unutra moj račun, nezaštićen, da sam ja kriv za igranje bilansa, nakon što sam bio ignorisan, nije fer i nerealno, u tom trenutku nisam dodirnuo stanje , izgubio sam nadu da ću dobiti svoj dobitak zbog nedostatka komunikacije sa Ibets-om.
„Kazino nije kriv, posebno ako je na strani provajdera" – želim da pojasnim da sam direktno kontaktirao NetEnt i oni su potvrdili da nije bilo pregleda igre za moju pobedu na Jack & The Beanstalk. Tvrdnja o „reviziji provajdera" bila je lažna, što znači da su kašnjenja bila u potpunosti na strani Ibetsa. Ako kazino odluči da koristi taktiku odugovlačenja pod izgovorom nepostojeće revizije, ovo je apsolutno njihova greška i pokazuje neetičko ponašanje.
„Kazino ne zaslužuje da bude kažnjen" – Ova izjava je zbunjujuća. Ibets je pokazao potpuni nedostatak profesionalizma odbijajući da odgovori na moje upite više od mesec dana i ne pružajući nikakvu transparentnost u vezi sa navodnim pregledom. Još gore, aktivno su otkazivali zahteve za povlačenje, ostavljajući moj dobitak ranjivim. Više igrača je prijavilo slične probleme sa Ibets-om na ovom forumu i na platformama kao što su Trustpilot i AskGamblers. Ovo nije izolovani incident, već jasan obrazac nedoličnog ponašanja. Ako ove radnje ne garantuju odgovornost, šta onda?
Takođe razumem da možda nisu sve informacije u mojoj žalbi u potpunosti pregledane ili su pogrešno protumačene. Na primer, u mojoj žalbi je jasno navedeno da je pobeda u pitanju došla iz jedne igre — NetEnt-ov Jack and the Beanstalk. Odmah nakon toga sam napravio prvo povlačenje. Sugerisanje da je potrebna dalja istraga o tome "koje igre i provajderi" je netačno. Moja tvrdnja je bila jasna.
Konačno, sve veći broj sličnih pritužbi protiv Ibetsa ne može se zanemariti, zar ne? Dok Casino Guru nastavlja da održava visok rezultat Ibets-a, sve više igrača je zavedeno da veruje da je ovo kazino od poverenja.
Ovaj odgovor liči na pokušaj da se ponovo prebaci krivica na igrača. Ovo ne samo da se loše odražava na Ibets, već i podriva kredibilitet Casino Gurua kao platforme namenjene zaštiti igrača.
Uredi:
Sviđa mi se ono što je Radka napisala pre 2 nedelje u ovoj temi, što daje nadu da će biti izrečena bar neka vrsta upozorenja protiv Ibetsa, ali sve različite poruke od predstavnika Casino Gurua su zbunjujuće.
„Obavešteni smo o prevelikom broju pritužbi protiv ovog kazina i bojim se da ćemo možda morati da sačekamo zaključak o tome šta se dešava. Razumem da stvari ne bi trebalo da budu ovako..."
Romi, thank you so much for replying, but I strongly disagree with your assessment of the situation.
No money left in your balance" – This completely ignores the fact that Ybets canceled my withdrawal requests without justification. Legitimate casinos keep withdrawal requests pending until any issues are resolved, or at least communicate a clear timeframe to the player. Ybets did neither. I repeatedly asked them for updates via email and live chat, but they simply stopped responding. Because they canceled my withdrawals, the funds were left in my account, unprotected. Claiming that the blame lies with me for playing the balance, after weeks of being ignored, is both unfair and unrealistic. To clarify, I had not touched the balance for 34 days after my initial withdrawal request. At that point, I had given up hope of receiving my winnings due to the lack of communcation from Ybets.
"Not the casino’s fault, especially if it’s on the provider’s side" – I want to clarify that I contacted NetEnt directly, and they confirmed that no game review took place for my win on Jack & The Beanstalk. The claim of a "provider’s review" was false, meaning the delays were entirely on Ybets’ end. If the casino chooses to use stalling tactics under the pretense of a nonexistent review, this is absolutely their fault and demonstrates unethical behavior.
"The casino doesn’t deserve to be punished" – This statement is baffling. Ybets displayed a complete lack of professionalism by refusing to respond to my inquiries for over a month and providing no transparency about the alleged review. Worse, they actively canceled withdrawal requests, leaving my winnings vulnerable. Multiple players have reported similar issues with Ybets across this forum and on platforms like Trustpilot and AskGamblers. This isn’t an isolated incident but a clear pattern of misconduct. If these actions don’t warrant accountability, then what does?
I also understand that perhaps not all of the information in my complaint was fully reviewed or was misinterpreted. For example, my complaint clearly stated that the win in question came from one game—NetEnt’s Jack and the Beanstalk. I made the first withdrawal straight after. Suggesting that further investigation was needed into "which games and providers" is incorrect. My claim was straightforward.
Finally, the growing number of similar complaints against Ybets cannot be ignored, right? While Casino Guru continues to maintain Ybets’ high score, more players are being misled into believing this is a trustworthy casino.
This response feels like an attempt to shift the blame onto the player, again. This not only reflects poorly on Ybets but also undermines Casino Guru’s credibility as a platform meant to protect players.
Edit:
I do like what Radka wrote 2 weeks ago in this thread, which gives some hope that at least some sort of warning would be issued against Ybets, but all the different messages from Casino Guru representatives are confusing.
'We have been informed about the excessively high number of complaints submitted against this casino, and I fear we may have to wait for a conclusion regarding what has been happening. I understand this is not how things should be.."
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