Oh, to nije nimalo ubedljivo...
Pa, hvala vam puno na iskrenosti. Zaista cenim što ste odvojili vreme da podelite kako stvari stoje, iako je situacija bila izuzetno frustrirajuća i iscrpljujuća, ne samo za vas.
Ako razmišljate da ponovo pokrenete žalbu ovde, preporučio bih vam da što pre zatražite ponovno otvaranje kako bi moje kolege mogle sve detaljnije da ispitaju. Odatle ćemo videti kako će se stvari razvijati, korak po korak.
U svakom slučaju, iskreno mi je drago što si mi se ponovo javio. I bez obzira kako su stvari išle ranije, uvek si dobrodošao ovde.
Čuvaj se i drži palčeve da se ovog puta malo pomerimo.
Oh, that is not convincing at all...
Well, thank you so much for your honesty. I really appreciate you taking the time to share how things are going, even though the situation has been extremely frustrating and exhausting, not just for you.
If you're thinking of restarting your complaint here, I’d recommend requesting a re-open as soon as possible so my colleagues can look into everything up close. From there, we’ll see how things develop, step by step.
In any case, I’m genuinely glad you reached out again. And no matter how things went before, you’re always welcome here.
Take care and fingers crossed we can get some movement this time.
Automatski prevedeno: