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I have been wanting to pay out €500 for 4 days but the money is not being transferred. According to the terms and conditions, the money will be transferred within 3 days. Apparently this is not the case. I'm afraid the money won't come. Also, I'm not verified yet as this should be my first payout. Verifying in advance is not possible. According to the account currently not necessary. I fear that this will be delayed even more. I was in several live chats and wrote to the support. Was only put off until now. It keeps saying "you'll get your money very soon". However, nothing happened. What can I do now?

Ich will seit 4 Tagen 500€ ausbezahlen aber das Geld wird nicht überwiesen. Laut Geschäftsbedingungen wird das Geld binnen 3 Tagen überwiesen. Offenbar ist dies nicht der Fall. Ich habe Angst dass das Geld nicht kommt. Auch bin ich noch nicht verifiziert da dies meine erste Auszahlung sein sollte. Vorab verifizieren geht nicht. Laut Account derzeit nicht nötig. Befürchte dass sich das noch mehr verzögert alles. Ich war in mehreren Live Chats und habe an den Support geschrieben. Wurde bis jetzt nur vertröstet. Dauernd heißt es „sie erhalten Ihr Geld ganz bald". Passiert ist jedoch nichts. Was kann ich nun machen?

Dear yvelme,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Thank you for the info! It only worries me now because the conditions state that it is only 1-3 working days.

Vielen Dank für die Info! Mich besorgt es nur jetzt schon da in den Bedingungen steht, dass es nur 1-3 Werktage sind.

The problem got solved! Payment was made after 5 days

Das Problem wurde gelöst! Die Bezahlung erfolgte nach 5 Tagen

Awesome news, yvelme. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.