Dragi Inmerion Casino ,
Nakon pregleda vaše veb stranice, jasno je da se predstavljate kao anonimni kazino, bez potrebe da dajete lične podatke ili KIC proceduru. Ipak, u vašim uslovima i odredbama imate listu zemalja sa ograničenjem i takođe napomenu da možete zatražiti od igrača da završi KIC proceduru u bilo kom trenutku. Otkrili smo da ako se igrač registruje u vašem kazinu iz tako ograničene zemlje, nema IP bloka koji bi ga sprečio da se registruje, nema iskačućeg prozora, niti poruke ili upozorenja. Igrač se može slobodno registrovati i igrati u vašem kazinu.
Ako kazino želi da spreči igrače iz određenih zemalja da igraju u vašem kazinu, ne bi trebalo da im dozvoli da se registruju, već bi to trebalo da sprovede na softverskom nivou. Količina igrača koji pročitaju sve uslove je minimalna.
Kad god se neko iz ograničene zemlje registruje, ova kazina im dozvoljavaju da otvore nalog, ali ih obaveštavaju o ograničenju samo kada žele da izvrše povlačenje. Sve dok igrač gubi, kazino je u redu sa tim, ali čim igrač pobedi i želi da povuče novac, koristi pravilo 'ograničenih zemalja' da odbije povlačenje i blokira račun igrača. Ako igrač može da pristupi veb stranici kazina, otvori obrazac za registraciju, napravi nalog, položi depozit i igra, razumljivo je da pretpostavlja da mu je dozvoljeno da igra u ovom kazinu.
Ako kazino dozvoli igraču iz ograničene zemlje da igra zato što nije primenio ovu proveru, trebalo bi da prihvati da je to bila greška kazina i isplati sve dobitke igraču iako mu nije trebalo da bude dozvoljeno da igra u prvo mesto, pod uslovom da igrač nije uradio ništa drugo što je protivno pravilima.
Dear Inmerion Casino,
After examining your website, it is clear that you present yourself as an anonymous casino, with no need to provide any personal information or KYC procedure. Yet, in your terms and conditions, you have a list of restricted countries and also a note that you can request a player to complete the KYC procedure anytime. We have discovered that if a player registers in your casino from such a restricted country, there is no IP block to prevent him from registering, no popup, and no message or warning. The player can register and play in your casino freely.
If a casino wants to prevent players from certain countries from playing in your casino, it should not allow them to register in the first place, and it should enforce this on a software level. The amount of players who read all the terms and conditions is minimal.
Whenever someone from a restricted country registers, these casinos allow them to create an account, but only let them know about the restriction when they want to make a withdrawal. As long as a player is losing, the casino is OK with it, but as soon as the player wins and wants to withdraw money, they use the 'restricted countries' rule to decline the withdrawal and block the player's account. If a player can access the casino's website, open the registration form, create an account, deposit, and play, it's understandable that they assume that they are allowed to play at this casino.
If the casino allows a player from a restricted country to play because it hasn't implemented this check, it should accept that it was the casino's mistake and pay out all winnings to the player even though they shouldn't have been allowed to play in the first place, provided that the player hasn't done anything else that's against the rules.
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